Originally Posted by edd0e
"6. You will be responsible for shipping charges to iBUYPOWER. In the event that no hardware problems can be found with your computer, you will be responsible for return shipping costs as well as a $75 labor fee. You must pay this fee before we can ship your computer back to you. Refer to the Product Return Agreement at the end of this manual."
thats from the ibuypower.com warranty page under "receiving warranty service" this guy didn't read the policy very well and someone should let him know.. if my paint job does come out badly however, i will gladly pay the shipping charges to get my money back. Especially with the 30 day money back guarantee..hopefully my order doesn't end up like his..
If I paid that much for a computer and it arrived at my house, broken, I would expect them to cover all the shipping. Thier responsibility as a business is to provide a WORKING product. People can write anything they want and hide it in a policy on the website. This even reminds me of a time I was trying to return a toshiba laptop to a place called pcvideoonline.com. I bought a new laptop. They sent me a refurb. I had the guy on the phone, and explained this to them. He told me that their website said it was refurb. I told him that it did not (I had the site up in front of me which he didn't know). He put me on hold for a couple of minutes, came back and reiterated his story that the website said refurb, then proceeded to prove it to me, by walking me through going to the actual ad (which I already had up). I opened a new browser, followed his instructions which made me end up at the exact same URL (match character for character in the address bar) and the exact same page with the exception of one line of text so obviously inserted after the first paragraph (remanufactured product).
He actually went and modified the ad while I was on hold!!! I documented and took screenshots of these events and submitted my case to the BBB.
Didn't mean to veer off the subject. But my point is, I don't go by what is written on a webpage and can be changed (by either side merchant or consumer) at a moments notice. If a merchant wont stand behind their product and own up to their end of the deal, then they don't deserve to do business.