This is my chat with Dell. Please see my question after this chat below:
05/08/2006 03:46:59PMAgent (RTS Lajeanna York): "I will be happy to
help you today. Can you provide any other information on what is happening
with your system today? Please use details."
05/08/2006 03:49:25PMJason Lee: "I booted my computer the other day
and it came to a black screen saying No Bootable Device strike F1 to retry
or F2 to enter setup. The hard drive area was making a clicking/scraping
noise at that time as well. I ordered an 80 GB HD and installed it. I"
05/08/2006 03:50:34PMAgent (RTS Lajeanna York): "the hard drive is
fine, I will check and see what is a possible solution for you."
05/08/2006 03:50:58PMJason Lee: "thanks"
05/08/2006 03:51:35PMJason Lee: "also, while the 80GB HD is in,
my setup page F2 does not show any HD or my service tag # etc"
05/08/2006 03:53:06PMAgent (RTS Lajeanna York): "Okay, I will
check on that."
05/08/2006 03:56:59PMAgent (RTS Lajeanna York): "the reason
why the bios is not showing any thing(F2) and the hard drive is
not working is the mother board is going bad in the system it
needs to be replaced."
05/08/2006 03:57:38PMJason Lee: "I can replace the 80GB HD
with the old 40 GB HD and I can see the information fine."
05/08/2006 03:58:56PMAgent (RTS Lajeanna York): "The motherboard
still will see the hard drive correct? event the old one?"
05/08/2006 03:59:12PMJason Lee: "Only the old one."
05/08/2006 03:59:55PMAgent (RTS Lajeanna York): "Try this and
if it doesn't work the mother board needs replace. I will need just
a few to type it out."
05/08/2006 04:01:58PMAgent (RTS Lajeanna York): "Put the new
drive in and take out the battery and the adapter out of the system,
press the power button for about 30 seconds and then put the
battery and the ac adapter back into the system and turn it on.
If it doesn't see the drive it is the motherboard"
05/08/2006 04:09:19PMJason Lee: ""No bootable device....etc" And no
information about the 80GB HD in the BIOS."
05/08/2006 04:09:54PMAgent (RTS Lajeanna York): "The motherboard
will need to be replaced."
05/08/2006 04:10:56PMJason Lee: "No updated BIOS? Please........
I can't afford a new laptop....crying...."
05/08/2006 04:11:34PMAgent (RTS Lajeanna York): "I can try that
05/08/2006 04:13:53PMAgent (RTS Lajeanna York): "I can give you the link
and you can print it out."
05/08/2006 04:14:08PMJason Lee: "That'd be great"
05/08/2006 04:14:11PMAgent (RTS Lajeanna York): "http://support.dell.com /support/downloads/previousversions.aspx?c=us&l=en&s=gen&deviceid=1149&SystemID=LAT_PNT_P3C_C610&osl=en&os=WW1&releasetype=BIOS&vercnt=13&typecnt=1&libid=1
05/08/2006 04:14:32PMAgent (RTS Lajeanna York): "go the next
05/08/2006 04:15:00PMAgent (RTS Lajeanna York): "burn it to a CD and
boot for the burnt copy."
05/08/2006 04:18:22PMAgent (RTS Lajeanna York): "try all the version.
first if that doesn't work Then yes."
05/08/2006 04:18:58PMJason Lee: "OK, but do it in order? Why not just
updte to the latest one now? Impossible?"
05/08/2006 04:19:31PMAgent (RTS Lajeanna York): "Start with the next one
up and go from there."