Several months ago I was planning to buy myself a notebook.
There are many brands of notebooks in the market, but I
finally select HP only because I have some experience of
buidling enterpirse applications on the platform of HP
servers. So I selected one of the most popular models of HP
By the way, I am living in Sydney and I am working in IT.
After I first saw the new notebook after opening the package,
I found several faulties of LCD screen and keyboard, though
they are not serious enough to cause application disaster. I
requested to get the refund, but was refused by the HP agent.
Here I think it is my responsibility to tell you the name of
that HP agent. It is 'Computer
World'(http://www.ddcc.com.au/). This company has serveral
branches around Australia but its service and attitudes are
really very much awful. I hope my experience would help you be
careful with this company. Anyway I have to pay the money and
take the notebook away.
Serveral days later I noticed something was wrong with the
cool fan of the notebook. When working with AC adapter, it
works well, but it releases much high pitched noise when
switched to battery. And this situation has become more and
more serious when I am using it. So I called the HP customer
service center, they asked my to send the notebook to the
center by myself. Then I did. Waited for three weeks I was
told the problem was fixed and I was asked to pick it up by
myself. I did not know how to get there so I asked if it could
be delivered. The answer was 'yes' but I had to be charged.
I received my notebook then. But I found no any problem was
fixed and the high pitched noised even became more serious
because they said they replaced the fan. Also the keyboard was
not fixed at the right position. Some screws was loosen. The
most serious new problem was the fan can not be controled
well. It's well know that the fan of notebook is controled by
the temperature and it can run at different level with
different noise volum. But now the fan of my notebook nearly
keeps run at the highest level with the highest noise! Let
alone the high pitched noise. It also becomes more serious.
Then I made complaints to the customer service center, but got
Then I made complaints to socalled 'feedback to HP CEO', but
All I have got is just a mechanistic response letter. One
month has passed, I still have to used the fuc king HP notebook
with fuc king noise. I feel hopeless and very depressed and
Be careful of HP's low quality and awful customer service!!