Originally Posted by Hammerhead
What you believe isn't necessarily fact, and Uniwill isn't Alienware anyway, they're on opposite sides of the planet.
There are many articles you can read about the lack of adequate notebook lcd supplies on the global market. If Alienware can't get a part because of a lack of supply, it's not necessarily due to their logistics or SCM staff.
It's an unfortunate situation.
It's raining where I live today, and it's not Alienware's fault.
HH right now I am really trying not to reach through the screen and knock the ever loving hell out of you.
it's nothing personal, just a bad day
As for your comments
Uniwill was the OEM manufacturer and according to the techs I spoke with, still provides them their additonal parts.
and yes, it is an SCM issue whenever you run out of stock. That is what SCM is... SUPPLY CHAIN.
So, when you run out of stuff, your logistics and SCM staff have to take care of it. If one supplier runs out, you need to find alternative sources for the material. And having some experience in a field that is much more critical and time sensitive than laptop manufacture, I can assure you that there is always another source of material. It just comes down to research and cost.
Regardless, the industry average is 37 business days for procurement of most material. A strong SCM would know that and plan accordingly. Usually one waits until you are at approximately 30% capacity before ordering more material. For JIT, it's about 25%, although there would already be a set production plan, which is not the same as AW's model.
Supply/demand is a valid issue, but does not explain the problem away. Anyone with an understanding of SCM within an ERP infrastructure knows this.
Which is why I was unable to reply to you for the past few days. I was presenting these very same points to 1500 executives from various Fortune 500 companies at a conference.
To that end, you have my apologies.
But, what pray tell is the reasoning for some customers getting boxes, and others not? Is there a notebook need for black AW boxes? Or would the answer lie in that AW did not properly maintain its supply and then needed an alternative.
I'll give you a hint. There has not been a worldwide rush on cardboard as of late.
Yes, it is also raining out here. However I do not blame Alienware. While I do know that their computers are used as part of several agency's weather forecasting information system operational architecture, they do not in fact control the weather.
However, they do control the fact that the very tech who had my account on his screen and had worked with me throughout this entire process managed to send me the wrong battery that I ordered.
They are also responsible for the lack of attention to the heat damage that occurred to my motherboard. That would be the same issue I informed them about last October and was promptly ignored. Guess what? When I finally got on someone's tail about it and had them actually crack open the case, they immediately remarked that there was heat damage that should have been dealt with last time.
You are right in saying that what you believe is not necessarily fact. However, I choose to use social engineering and physical proof to justify my conclusions.
EDIT: why, oh why do I bother... laptop is in worse physical condition than when I sent it. What pisses the every living hell out of me is that I LIKE AW, I want to like AW. I truly believe that I have notebook user's version of "battered wife syndrome". I know that they're going to hurt me, but I always feel that this time will be better than the last.