First of all,
Alienware. There, I said it. I am through "hoping that they have turned things around." I am through thinking "maybe this time they will get it right." No more "Give them another chance, and they will make everything right." Now, it's only "
I got my laptop back from Depot today. My laptop that I sent in because of an overheating GPU and horrible 3DMark scores. They said they replaced the graphics card, and that they monitored the temperatures and ran benchmarks on it, and it did excellent. They also said they replaced the panel they scratched all to hell during my first 70 day depot ordeal. From what I can tell, they did absolutely nothing. The panel isn't replaced, and I can't tell if they replaced the graphics card or not, but it looks like they didn't. Oh, and the "excellent service" I was supposed to get, performed by their "elite technician" they promised me turned out to be Antonio Dancy again, the same inept person that scratched up my laptop in the first place, and didn't even bother to test anything after replacing the mobo and LCD screen.
The damned thing still idles at 92C (GPU) I'm not talking like after playing a graphic-intensive game, I am talking about displaying a blank desktop. 92C. I'm still afraid to play a game, especially now since I'm conveniently out of warranty. My panel with the scratches is still there, even though they promised they would replace it, and I even put a note ON THE KEYBOARD asking to please exchange it out like they promised. My 3DMark scores are still 650-680. On a go 6600 256mb card.
This is unexcuseable. They actually had me believe that I was getting good customer service, that their "top of the line" technician would personally work on my laptop, and that "everything will be fully tested and working perfect before we send it back".
So, like I said originally,
ADMIN: Please change my Username to "WorstCustomerServiceEver!". I am not kidding one bit. Make sure you put in the exclamation mark, and put a few more for good measure.