Well, I just happened to get another BSoD. Damn. Oh well, I'll call them again and see what they can do. As for the laptop, its great. I've had it for about 4 months now, and it has had its ups and downs. I was on the phone with Tech Support within 10 min of opening it up, cuz it froze all the time on boot. I then somehow fried the video card on it while watching a DVD. Took me a week before I finally ordered a replacement. I've had backlight problems here and there, and now this wireless problem. I could put this all on a scale and things would balance out. I still get screaming performance, plus everything and more that my desktop had offered, and mobility. I simply love it and wouldnt trade it in for any other laptop. Great Tech Support to. I got mine in blue, but arent they going to release more colors soon?