|If you're not interested in waiting, you shouldn't buy a custom configured computer, you shouldn't buy from Alienware when they build computers to your spec after you order it, and you shouldn't pre-order a model they aren't shipping yet.
Heh. What I should/shouldn't do is entirely under my domain, but thanks for the comment... I am sure I have a worthy place to "file" it.
Waiting 30-45 days for a pre-order "custom configured' model that they themselves quoted to be shipping at the end of this month seems reasonable.
Given that crap happens, I am willing to give them an additional 2 weeks to sort it out... but at some point it's money I can spend elsewhere and revisit the purchase when they don't have as much trouble fulfilling it.
I did finally get the email today. Screen and Wireless card on backorder. I am rooting for them to have something ready in a reasonable fashion as I was really satisfied with the AW desktop I purchased in 2002, and I really like the design of the machine.
By the way, their Sales Support seems vastly superior to their Customer Support in terms of knowledgeable/actually being able to help.
When I called today asking about the ship date (since I didn't receive an email), I called Customer support (which is what Sales Support encourages if you're close to Phase 4). The immediate response was that since I changed my order (got the updated price reduction and the ML-44) that it would cause delay. However, as soon as I pointed out that the Sales associate had assured me there would be no delay... the story changed to "backordered parts" and an email I supposedly was sent on Friday.
The point of my original comment was that I assumed having a pre-order instead of just normal ordering was for AW to be able to gauge demand for the machine (since the mALX didn't have a similar pre-order, but is shipping much later).
Having to backorder parts on orders placed on 5/17 seems on the surface like poor planning. It's not the end of the world, but I feel that I am in no way being inflammatory by point it out.