Well, let me share this.
Before I bought my 1st AW I did A LOT of research. Now, if you google “Alienware” the #1 result is Alienware.com, but the #2 result is “Alienware SUCKS” lol.
So I was a bit weary, but I did more and more research and found that the majority of the complaints were AW inability to meet deadlines. They just plain cannot meet their ship dates on new machines. Furthermore, Alienware is Japanese owned company right? Japanese business do not hold “meeting deadlines” as a high business priority like they do in America… maybe that has something to do with it, idk.
Most complaints on the internet on the delayed shipped dates were not a matter of days, or even weeks, it was months!
But ultimately, when these “complainers” did finally receive their systems they were very satisfied, you have your problem machines here and there, but for the most part everyone was happy when they FINALLY received their machines.
So I went into this company knowing I would be waiting. Hell, I could get a Dell in a week, or wait awhile for a REAL gaming machine. When I ordered my Aurora m7700 my ship date was in 2 weeks. 3 weeks go by and the web site says I’m still in phase 3, CS says otherwise by the time week 4 came along CS told me I was almost done with the production phases (phase 7) and should ship out buy the end of the week, giving me hope. Finally I get a phone call that just about all the key part for this system (GTX card and UXGA screen) are on back order for a MONTH lol.
Still, I was expecting this, as it is very similar to what others have reported on the web regarding ship date.
Now this is my second AW and I am truly prepared for the wait lol.
But for those of you who called CS and they stated you are in phase 4, when the web site says 3… they have changed my status from 3, to 4, to 5. Why haven’t they changed yours?
Hate to be the asshat and piss everyone off… just wanted to be realistic here…
Oh, BTW, all those internet post about how AW sucks for delivery but once you get it they are awesome, ALL TRUE, these machine ROCK, just takes awhile to get it in your house lol. Im only getting rid of the m7700 because of how it behaves on battery power (you can’t run desktop processors in a notebook “.”)