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Another screwed former alienware customer!! - Page 2

post #21 of 61
5/19/06 at 12:48pm
Thanks Yoda...see what happens when you simply 'ask' for help people? Instead of the soapboxing? Goof folks like Yoda will help you out.

Anyway Yoda, my rep isn't worth anything because I'm an admin, sorry The vBulletin program knocks admin rep giving points down to 10 and locks it there
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post #22 of 61
5/19/06 at 2:45pm

Thanx!

Quote:
Originally Posted by Yoda117
And just for you JoJo

http://www.laptopking.com/searhbrand...rand=alienware

the cable should be listed in there

Thanx for the link. Interesting reading!! I looked and the cable does not appear to be listed without the drive caddy. Probably $100 delivered.

Just curious, if AW took a part off of your computer and didn't return it. Would you pay someone else $100 to have to purchase another one?

How would you feel about having to do that?

Les
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post #23 of 61
5/19/06 at 3:58pm
^ If I desperately needed a pc. I'd do it without thinking twice.

--Cody
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post #24 of 61
5/19/06 at 5:05pm
Quote:
Originally Posted by CodyW
^ If I desperately needed a pc. I'd do it without thinking twice.

--Cody

Heh, there were two questions there, ya got one of them. Keep in mind that you just spent $4700 bucks on a New Laptop. Then answer the second question.

Les
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post #25 of 61
5/19/06 at 5:38pm
Thread Starter 
Quote:
Originally Posted by jojo_dancer
Everything you have experienced is Standard Operating Procedure for AW. Remember how you're feeling now and think how you would feel if your Computer was down for two months and you were covered by warranty as I am, and they won't address your issues. I have a part they removed from my Laptop, the PATA cable in my 7700. They won't send it back to me. Claimed they sent three of them. I'm 90 miles from AW's offices and for some reason the Post Office hasn't been able to find me for two weeks with the three cables they CLAIM they sent to me. Now because I have said these things about them on this forum, it appears I will never receive the cable. I would say, write down what you are feeling about AW today. When you look on their website and contemplate another purchase from them, read what you have written. Read other's experiences here. Find someone who can do a Vulcan Mind Meld on you and make you REMEMBER! JoJo
Oh trust me, i will remember all these things and feelings... they add to my original AW experience of (like many others) waiting FAR to long for my laptop AFTER my CC being charged.... Make no mistake... Other than some limited problems i have had (mostly with the support end of the company)... i have been quite satisfied with my computer... I have had only the cd drive problem over the 2 years, and with the abuse my laptop gets traveling all over the country.... it has been smashed into a door, drenched by a fountain and probably sucked in more dust than is on the moon, i think that is quite impressive... AND IF ANYTHING WILL PREVENT ME FROM PURCHASING ANOTHER AW, IT WILL BE THE POOR, UNINFORMED SERVICE AND SALES AGENTS THAT I HAVE ENCOUNTERED IN MY EXPERENCE WITH THEIR COMPANY I posted here for 3 reasons: 1 - To document my experience for myself and others who may be suffering similar problems... 2 - To get a better solution to my problem than i was presented... 3 - and, as a company owner myself, wishfully hoping that by bringing to light some of what i consider to be inconsistent, and uninformed customer service, that AW might wake up, and sort that out before they lose more and more customers.... I mean, honestly, how bad is a companies customer service, when you can get more accurate, cost effective answers by going to chat with the folks here at notebookforums.com??? That is why i came here, instead of looking on the AW knowledge base to begin with... And yoda, props to you... you saved me hundreds of dollars, and tons of headache.... the drive arrives monday, and is better than my old one (cdrw vs dvdrw) <grin>
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post #26 of 61
5/19/06 at 5:41pm
Thread Starter 
AND JOJO....

I dont remeber what model you had, but if it is also a Uniwell, would they not also have the cable in question?? Probably alot cheaper.... Just a thought...

Or perhaps all of us that live in or around south florida can just start showing up at the showroom asking for that cable for you....
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post #27 of 61
5/19/06 at 6:08pm
Quote:
Originally Posted by ShadowBadtz
AND JOJO....

I dont remeber what model you had, but if it is also a Uniwell, would they not also have the cable in question?? Probably alot cheaper.... Just a thought...

Or perhaps all of us that live in or around south florida can just start showing up at the showroom asking for that cable for you....

Amen to your analysis of customer service. I am wanting to get rid of my Laptop, not because of the Laptop, but because of the Service. They just don't get it. care about it, or both.

A "bus roll" to Miami might be fun!! Gotta remember to leave the knives, guns, and baseball batz at home though!!

JoJo
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post #28 of 61
5/19/06 at 6:12pm
Quote:
Originally Posted by jojo_dancer
Amen to your analysis of customer service. I am wanting to get rid of my Laptop, not because of the Laptop, but because of the Service. They just don't get it. care about it, or both.

A "bus roll" to Miami might be fun!! Gotta remember to leave the knives, guns, and baseball batz at home though!!

JoJo

Threats on the internet during our present political climate isn't a good idea.
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post #29 of 61
5/19/06 at 6:14pm
Quote:
Originally Posted by Hammerhead
Threats on the internet during our present political climate isn't a good idea.

Not to mention comes across as ridiculously juvenile and adds, say ... nada, to your plight.
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post #30 of 61
5/19/06 at 6:27pm
Quote:
Originally Posted by Yoda117
Checked their site and article. Couldn't find it. Link please should you come across it

Sure!

Now, this isn't from Maximum PC (I kinda tossed all my older magazines a week or two ago), but, similar stuff.

This may require a certain amount of skill, but, seems "fairly" easy!

Link One, is from a forum. Kinda simply stated though.

Link Two is for a different brand, an HP, I think, but can be modified to work for an AW/Uniwell.

Link Three is probably the best guide. Pictures and all, too!

Good luck!!!
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post #31 of 61
5/19/06 at 6:28pm
Thread Starter 
Oh come on now... no one was threatening..... jojo said to leave the weapons at home... and i only said i would ask about a cable next time i went by the showroom...

Where is the threat in that??? And besides we would not be in the terrible political climate we are in if everyone would just treat each other with RESPECT... If everyone (including companies like AW) would just treat people in the way they would like to be treated we would have a much better world....


ooops there goes that imaginative wishful mind of mine.... sorry....
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post #32 of 61
5/19/06 at 7:47pm
* not flaming *

Agreed though.

But one thing is that they like any other companies have guidelines to do things. When you purchase things from any store there are agreements between the store and you, one thing is that when you purchase something you agree to those guidelines. So after you agree to something you CANNOT change the rules or make them along the way.

One thing is them following their guidelines and the other one is trying to have them doing things the way YOU want. Have you ever thought that perhaps they are unable to sell or get you a part for that system because of an agreement that there may exist between Alienware and Uniwill that may forbid Alienware from re-selling those parts and therefore the only choice is having them refer you to another reseller?

As Craig said, how would you feel if you where under warranty and needed parts or service but it turns out that they sold the parts they had in stock and kept none for the current customer base that is on warranty?

Alienware has parts for that system in stock but they are keeping them for customers under warranty. Perhaps when those systems are no longer under warranty they may sell the remaining stock afterwards.

My $0.02
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post #33 of 61
5/19/06 at 7:53pm
thx for the link. should I end up deciding to install one of the NEC drives (which are far superior IMO), now I'm ready to rock (and the faceplate fits too, so no issues there).
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post #34 of 61
5/19/06 at 9:43pm
No worries. Good luck with the swap. I'll be curious to see how it went and how hard it was.
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post #35 of 61
5/19/06 at 9:52pm
Quote:
Originally Posted by ShadowBadtz
Oh come on now... no one was threatening..... jojo said to leave the weapons at home... and i only said i would ask about a cable next time i went by the showroom...

Where is the threat in that??? And besides we would not be in the terrible political climate we are in if everyone would just treat each other with RESPECT... If everyone (including companies like AW) would just treat people in the way they would like to be treated we would have a much better world....


ooops there goes that imaginative wishful mind of mine.... sorry....

Yeah, what he said!!

Think about it.

If AW and the CS folks there treated you/us as they would like to be treated, there would never be an issue.

My wife has a Mercedes. It is a premium product with a premium warrantty. You wouldn't believe how she is treated if she takes it in for service. She has a fuse blow on it, she drives in and a guy walks outside and replaces it in the Parking lot not charge.

Lexus does a lot of these service deals also.

I use these examples because I thought I had bought a Lexus or Mercedes in the world of Laptops. It certainly cost like one. It was certainly advertised like one. But from first hand experience, it was not supported like one. And I was not treated like a Mercedes owner.

Now watch for the Shark Bite!
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post #36 of 61
5/19/06 at 10:17pm
Now watch for the Shark Bite!


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post #37 of 61
5/20/06 at 2:37am
jumping the shark if ever I saw it
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post #38 of 61
5/20/06 at 3:23am
I like the analogy about the Lexus/Mercedes. =)

I am in the middle of a similar issue. I have a 766 with an optical drive that just bit the dust as well but I'm still in warranty. After enough calls to AW I got them to send me a new one and they sent me just the actual drive unit and explained that I would have to swap the caddy, back connector, and bezel off the old drive onto the new one. So I gave that a shot and the connector and caddy seem to be OK but the bezel mounts with clips instead of screws and definitely won't fit the new drive. I called up and complained and they claim that they've sent me a new caddy and new bezel that will fit both the new drive as well as match up with the rest of my case so we will see.
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post #39 of 61
5/20/06 at 4:22am
Quote:
Originally Posted by statikuz
I like the analogy about the Lexus/Mercedes. =)

I am in the middle of a similar issue. I have a 766 with an optical drive that just bit the dust as well but I'm still in warranty. After enough calls to AW I got them to send me a new one and they sent me just the actual drive unit and explained that I would have to swap the caddy, back connector, and bezel off the old drive onto the new one. So I gave that a shot and the connector and caddy seem to be OK but the bezel mounts with clips instead of screws and definitely won't fit the new drive. I called up and complained and they claim that they've sent me a new caddy and new bezel that will fit both the new drive as well as match up with the rest of my case so we will see.

How long ago did they claim they sent it? They claim they've sent me three cables over the last two weeks.

JoJo
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post #40 of 61
5/20/06 at 4:44am
Ahhh, come on, jojo...not even a chuckle at my shark pic? You tee'd it up.

Seriously, I DO know what you're going through. When I had my Alienware issues, I was so worked up I think I made myself sick. I finally decided to try a different tactic and patience did win the day - plus I felt better.

There is no excuse for you to be screwed around on the cables...I hope it gets fixed soon.
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