Originally Posted by Yoda117
Craig, et al
Now let's wait a minute here. Yes, I agree that the problem was easily fixed by finding an alternate provider, but I think that we're all missing a very important point that is the crux of the actual problem.
He called AW and asked to purchase the part, he was refused and told that it was because they were saving the item for warrantied customers.
In my life, I've never heard this before. I've called maintence from companies such as HP, Dell, Apple, etc. and even when out of warranty, they were willing to sell me the parts. Considering that the original OEM vendor that AW likes to use (uniwill) still offers these parts, I find it odd that AW would not.
It is still an available part, just not with the adapter (PS show pics plz of the new one both with and without adapter for all the enjoy ), and even available through the OEM sources, I too would find it odd.
So, yeah I can give both parties legitimate points in this one.
The end result is a bit moot though... AW charges (or at least did) $150 for the part when I last checked. Uniwill charges $109.
Yoda: The drive i received, came in one piece (no adapter necessary to fit), also with OEM nero DVD burning software... looked brand new...
And tho i may have been cranky when titling the thread, i think i was more than reasonable in what i said...
I still dont quite understand how they would make any other customer angry... They could have simply sold me the part, and then called up their supplier (Uniwill), and ordered another to replace it in the AW inventory...
Then they would: make me happy by selling me the part... make themselves happy with a rewarding customer service experience... make the bean counters happy with additional beans ($$) of profit to count.... And Uniwill is happy as well, since they sold yet another part....
Sounds like a WIN WIN WIN situation to me.... <grin>