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A couple of questions about my new M1710 - Page 2

post #21 of 28
6/1/06 at 1:46pm
Quote:
Originally Posted by mcbarker
If I didn't order the damn upgrade, I wouldn't be making a fuss over a $29 item after spending $3600 on a laptop. The price on the invoice was the price agreed to by the sales rep, which included the audigy upgrade. We went through the specs item by item to verify that everything matched what I wanted, and it was there. The system was delivered without the audio upgrade, but the price didn't change. Someone at Dell made a mistake. As for the $8 shipping charge... that was on the invoice for the computer, which was supposed to have FREE shipping and handling. Again, I'm not going to make a big deal for an $8 charge if it is legitimate. Unfortunately, there doesn't appear to be an emoticon showing a single finger, so this will have to do
That what you're looking for?
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post #22 of 28
6/1/06 at 2:19pm
Thread Starter 
Quote:
Originally Posted by mZimm

That what you're looking for? "p


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post #23 of 28
6/1/06 at 3:25pm
[quote=ACHlLLES]Off topic, but how much did ur xps cost you?, and at what spec?
[quote]
Yeah...I'd be very curious to know the specs of your system.
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post #24 of 28
6/1/06 at 3:59pm
For having a hippie avatar, you really need to chill out...

Somebody made a mistake, it happens.

You're one of the people I hated working with as a technician because you don't understand these things and end up yelling to an entire forum of people who don't really care about your $30 of missing software and probably yelling at people who didn't make the mistake (customer support in India)

Is it all a total pain for a laptop you paid quite a bit for? Yes it is, I'm sure. I'm sorry you can't take the 'stress' of talking to one more customer service rep to get it resolved.

Bottom line: you bought a premium laptop, yes. You also bought it from a company who sells a ton of them, so these things happen. This is not the Maserati of laptops, think of it more as a new Ford Mustang.
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post #25 of 28
6/1/06 at 4:01pm
Thread Starter 
[quote=Nooorm][quote=ACHlLLES]Off topic, but how much did ur xps cost you?, and at what spec?
Quote:
Yeah...I'd be very curious to know the specs of your system.

XPS M1710, Intel Duo Core CPU (T2500)
Wide -screen WUXGA, with black cover
2GB Dual Channel DDR2 SDRAM (677MHz, 2 DIMM)
512MB NVidia GeForce Go 7900 GTX
80GB 7200RPM SATA HD
MS Windows Media Center Edition
Dell Resource CD (Application Backup w/tools)
Dell Support 3.0
Misc other software (the usual stuff... McAfee, WMP10, Roxio, etc)
Intigrated 10/100 Network Card and modem
8X DVD+/-RW Drive
Integrated High Definition Audio (should have been SB HD Audigy upgrade)
Intel PRO/Wireless 3945 802.11a/g Mini Card (54Mbps)
80 WHr 9-cell Lithium Ion battery
No ISP
3 year limited warranty
Soft Contracts - QualxServe
Type 15-Third party at home service w/nights and weekends (24x7)
Tech Support, 2 year extended
Tech Support, initial year
Inspiron XPS, specialized support
CompleteCare accidental damage protection, Inspiron, 3 year

Supposed to be no preinstalled software, but it came filled with bloatware... about 45 GB of my HD space was used already upon delivery. I'm assuming Win Media backup and McAfee are mostly responsible.

$3411.84 before tax (this includes $8 S/H fee which shouldn't be there)

$204.70 sales tax
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post #26 of 28
6/1/06 at 4:17pm
What's the Maserati of laptops? The big, clunky Sagers? I'd like to imagine Dell's top of the line models have a better comparison than the Mustang

I know if I had been in the same situation I would have been mildly put off, but all it takes is a nice and simple call to the rep. Humans will make errors no matter how much you spend or what product you buy. Treat them nicely and let them know they made the mistake, and if they don't offer reimbursement kindly ask for the manager
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post #27 of 28
6/1/06 at 4:33pm
Thread Starter 
Quote:
Originally Posted by RLCrisp
For having a hippie avatar, you really need to chill out...

Somebody made a mistake, it happens.

You're one of the people I hated working with as a technician because you don't understand these things and end up yelling to an entire forum of people who don't really care about your $30 of missing software and probably yelling at people who didn't make the mistake (customer support in India)

Is it all a total pain for a laptop you paid quite a bit for? Yes it is, I'm sure. I'm sorry you can't take the 'stress' of talking to one more customer service rep to get it resolved.

Bottom line: you bought a premium laptop, yes. You also bought it from a company who sells a ton of them, so these things happen. This is not the Maserati of laptops, think of it more as a new Ford Mustang.


Number 1... Having a hippie avatar doesn't mean I take crap from anyone. I'm generally regarded as a nice peaceful guy, but there are limits to my niceness.

I realize that people make mistakes, but they generally admit to them eventually. This was not my experience. I was basically told, in no uncertain terms, and not very politely, that I was the one who made a mistake. I was, as I almost always am, polite to the customer service reps. I KNOW it wasn't their fault, and having worked in customer service many years ago, am very much aware of the need to be polite to people in general.

Let's address your response...You were probably one of those snotty technicians who believed that you knew more than everyone else, which is why people probably yelled at you (JUDGE NOT, LEST YE BE JUDGED). In case you missed it, the point of the posting was not the $30 software package. Rather, it was about the poor quality of support by a company which seems increasingly not to care less about its customers. I never once yelled at anyone in customer support in India (or anywhere else). After getting nowhere with an Indian rep I couldn't understand, I POLITELY asked to speak with her supervisor. I may have sounded a little frustrated to the supervisor (you would too after 2 weeks of the runaround), who, by the way, tried to be extremely helpful, and who finally negotiated a mutual agreement.

To sum up, when I pay for a premium system, I expect it to be trouble free, and I expect to get premium service for the premium price I paid. If my posting brings out the snotty attitude in you, then you shouldn't read it, or even better, ignore it.
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post #28 of 28
6/1/06 at 4:43pm
Thread Starter 
Quote:
Originally Posted by Swat_R2
What's the Maserati of laptops? The big, clunky Sagers? I'd like to imagine Dell's top of the line models have a better comparison than the Mustang

He's probably thinking of Alienware... Oh, wait a minute... Those are made by Dell now.

Or maybe a top of the line Lenovo... but then, those are strictly business machines. I've never heard anyone rave about their gaming abilities.

Don't know about the Sagers... Never owned one. As you said... clunky.
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