The steps listed below have been found to resolve the majority of click/pop/audio dropout issues.
Though simple, they help to eliminate software settings as a variable.
Here are a few optimization settings I suggest:
1. Right click on the FirePod/Box icon in your system tray just to the left of the date/time. Set the CPU setting to HIGH. If HIGH setting does not work, try LOW.
1b. Double-click the FirePod/Box icon in your system tray. Set the Latency to 10.0 ms.(The above settings do not apply to the Inspire1394.)
2. Right click on your My Computer icon > select Pr
operties. Click the Advanced tab; click the Settings button under Performance; click Advanced tab,
then set to Background Services under Processor Scheduling.
3. If you have Service Pack 2 installed:
3a. Click Start menu > Control Panel > Windows Firewall. Click the Advanced tab and deselect the 1394 Connection. Click OK.
3b. Visit this link, then download & install the recommended patch: http://support.microsoft.com/kb/885222
4. Click Start menu > Control Panel. Double click into Power Options and set the Power Scheme to Always On. Set the other stuff to NEVER & click APPLY. Then click the Hibernate tab and deselect hibernate; then click APPLY and OK.
5. Click Start menu > Control Panel and double click into Network Connections. If you have a Wireless Network Connection, right click and disable
this while you are running the FirePod/Box or Inspire 1394.
6. Within Cubase LE, click Devices menu > Device Setup, and select VST MULTITRACK. Set the "number of disk buffers" to 10 and "disk buffer size" to 128 or 256. Click "Apply". Also, ensure you are set to the PreSonus ASIO FirePod/Box drivers. Then click the "Expert'" button and set "Audio Priority" to VERY HIGH. You may also want to increase any related settings within other recording softwares.(Though this step is specific to Cubase LE, every DAW software has a process buffer. It is usually located within an audio/options menu.
If you are not using Cubase LE, it is often a valuable troubleshooting step to experiment with different DAW software platforms to check the possibility of this being a software-specific issue.)
7. Finally, right click on My Computer > select Properties. Click the Hardware tab, then click "Device Manager" button. In here, extend the IDE ATA/ATAPI Controllers; double click on the Primary and Secondary IDE Channels; click Advanced Settings. Here you will see Device 0 and Device 1, you will see "Transfer Mode" (which is usually set to DMA if available) and you will see "Current Transfer Mode". Current Transfer needs to be set to UDMA(Ultra DMA) mode. If either Device on the Primary or Secondary Channels are set to PIO mode, this could be your problem. (PIO mode is a slower, legacy transfer mode for older HD's.) If either is set to PIO mode, enter the BIOS and set the IDE Controllers to 'Auto'. This should enable you to change the "Tranfer Mode" to DMA if available". You can alternately return to the Device Manager, right click on the Primary/Secondary IDE Channel listed then "Uninstall" it. Once uninstalled, rebooting your computer will refresh it.IMPORTANT:
If the above settings do not resolve your problem, then please attach your System Information file to an e-mail & answer the following questions:
Please click the Start Menu > All Programs > Accessories > System Tools > System Information. In the System Information window, click the File menu and Save. Give the file your full name and Save as an .NFO file type to your desktop. Attach to an e-mail & send to firstname.lastname@example.org
. This will enable me to search your system for any hardware or software incompatibilities.
1.) Where are the firewire ports located on your computer (i.e. on motherboard near mouse & keyboard inputs, on the case, in the PCI bus)?
1b.) If in the PCI bus, are the FW ports sharing a card with other inputs or outputs (i.e. USB, audio, or FW 800)?
2.) Are you powering your interface off of the firewire bus or via the AC wall adapter?
3.) What color is the sync light when the interface is powered only via the AC wall adapter?
4.) When you plug in your interface, what color activity does the sync light on the front exhibit?
5.) Are you able to hear 'normal' playback through the interface (Windows Media Player, Winamp, iTunes, etc.)?
6.) What recording software are you using (i.e. Cubase, Sonar, Audition, Logic, etc.), and does this problem exist regardless of DAW software?
7.) Have you downloaded the most recent drivers from the PreSonus Web site? (http://www.presonus.com/downloads.html