My dud Acer 8200
I just joined the forum looking for information and man did I find it, you guys are great! I recently bought an Acer Travelmate 8204 from newegg.com and this is where the night mare began.
The laptop was ordered and shipping was fast I had it in three days. I used their 6 months no financing charge plan, I have the cash to pay it off right now if I choose but what the heck I figured I would use their money and it’s not a bad offer if you pay it off on time.
I opened the box and inspected the contents and proceeded to hook everything up and power the unit up. The unit was basically useless, the Acer splash screen would come on with all kinds of junk on the screen, white blocks and white lines. Windows would not boot at all. I immediately called Acer support and they gave me a number to give newegg for a replacement. Newegg issued me a replacement (key word here is replacement) RMA (Return Merchandise authorization) and I shipped the unit back the next day. They received the unit and it sat in their warehouse for three days. I did not hear a word of what was going on with it.
I finally got on the phone with newegg support and was told that the unit was being repaired and not replaced, I let this slide until I could talk to the people at Acer and get their take on things. Newegg kept giving the run around about their polices and I have had several emails that were ignored. This has been such a joke playing phone tag and trying to get some straight answers I have been told some real shady stuff, (not really lies but skating the truth, or the “we’ll have to get back with you and you never hear a word”) in the last several days and you just have to wonder sometimes what companies do to make a buck. If they would just send me a replacement everything would be cool and the matter would drop.
Incidentally is it true that Acer had some problems with these models that were manufactured in 12/05, 01/06, and 2/06 there is documentation on the web of people that have had problems with units manufactured during this time frame and what are the problems in general?
My next call was to Acer. I was under the assumption that newegg had to ship the unit to Acer for repair but when I called Acer they didn’t have a clue what was going on. The tech at Acer got a rep from newegg in on a conference call with me and that’s when we found out that the unit was being repaired at newegg’s facility (hmm warranty issues later on maybe) and what's up with them (newegg) repairing it in the first place? I also found out that I would have to wait in the neighborhood of three weeks for the repaired laptop to be returned. I argued my point about the replacement but it fell on def ears. It’s a brand new unit, I paid for a brand new unit and that’s what I want A BRAND NEW UNIT! that works like it’s supposed to.
Basically I have been forced to wait for three weeks on a repaired laptop that I haven’t even punched a key on yet (or at least it looks that way right now, legal matters may be a different story). Please be aware of these polices when you shop at newegg (or any other web vendor for that matter) and don’t fall into their trap. The no interest deals play right into their hands in these situations because it’s harder if not impossible to stop payment. For the most part I have had great experiences shopping on the web but this one has been a complete night mare, my pain is your gain. Hope this saves someone some agony.
I just hope like heck that the repair will be OK any tips would be appreciated.
BTW: I really like the specs and it's a nice looking unit but why the he## did I have to get the dud!