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dell replacement laptop

post #1 of 12
5/23/06 at 10:36pm
Thread Starter 
hello dell owners,

just wanted to tell you about my story....i bought an m140 about 2 months ago but it never worked properly....now i will be getting an m1710, a free printer and 2 $100 coupons, as a replacement for the deffective m140....dell has an excellent customer service, i am very impressed with them....
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post #2 of 12
5/23/06 at 10:38pm
same, for example, i have emailed the technical support team twice, and have both solved my problems, a couple of days later, they actually call me and see if it is all ok and ask if there is any other help needed. well done
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post #3 of 12
5/25/06 at 12:36am
Does that make two people now or is this the same guy? Damn, I should have just bought an M140 and fcuked it up!

Are they trying to get rid of the M1710's already?

What can you tell me about your conversation with Dell? did you speak to a women? Were you nice about it, did you weep? did you play dumb or something? How did it happen?


Edit: That does make two!
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post #4 of 12
5/27/06 at 12:31am
Thread Starter 
I guess the m140 was a really bad model. it is not being offered anymore, and I saw in a forum of dell's web page that many m140 owners were having the same problem i had with mine. the touchpad would not work even if it was turned in to dell's shop. i got lucky and now i have a $3000 laptop, which is huge and very nice. I would say that yes i got lucky but i had to wait 2 months without a computer. It was worth it though.
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post #5 of 12
5/29/06 at 2:34am
damn, how did u manage that?
i am trying to get them to exchange ym i6000d for a better model. any advice?
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post #6 of 12
5/29/06 at 2:37am
unless there is something wrong with your 6000, the warranty shouldn't be used to get better models, newb.
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post #7 of 12
5/29/06 at 3:55am
What spec of the M1710 did dell gave you borrego?
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post #8 of 12
5/29/06 at 8:53pm
well they did invest million of dollars in the service n support now. FINALLY!


what did you tell em to make them give you an upgrade? if you dont mind sharing.


yea i was satisfied w/ dell handling when i called them up. so i agree
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post #9 of 12
5/30/06 at 4:18am
Thread Starter 
well, i guess i will have to explain many things to you guys...first of, i did not use my warranty to get a better model from dell...i simply got a deffective product from the beginning and when it was turned in to dells shop, it was not fixed thoroughly. So i got a bit disappointed and asked dells rep for my money right away after the second try...the rep offered a brand new replacement and a free printer, which i did not accept...days later i had second thoughts after all the research i did around the web about other companies products and customer service...i decided to accept dells offer...dell hooked me up with a $3000 computer without asking for it....

here are the specs
XPS M1710, Intel Core Duo Processor T2500 (2GHz/667MHz FSB)
17 inch UltraSharp TrueLife Wide-screen WUXGA with Black LCD Cover, for XPS M1710
1GB Shared Dual Channel DDR2 SDRAM 677MHZ,2 DIMM, for XPS M1710
256MB NVIDIA GeForce Go 7900, for XPS M1710
80GB 5400RPM SATA Hard Drive for XPS M1710
8X DVD+/-RW Drive, for XPS M1710
Intel PRO/Wireless 3945 802.11a/g Mini Card (54Mbps) for XPS M1710
Dell Wireless 350 Bluetooth Module (2.0+EDR), for XPS M1710

THANKS DELL!!!
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post #10 of 12
5/30/06 at 4:26am
So would you buy another Dell?
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post #11 of 12
5/30/06 at 12:44pm
Thread Starter 
oh definitely i would buy another dell...
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post #12 of 12
5/30/06 at 10:10pm
lucky b******
i havent had a good experience with dell.
sent my laptop in a while ago to fix a speaker issue and also a LCD issue. laptop was returned, speaker fixed, LCD issue not looked at + a couple of 1cm long scratches on my case. Called Dell to complain, could not reach the original tech I called. Left a message to call me back. Waited a day, no call. Called back. Talked to somone who said that I should send back laptop to depot (even though it was a mistake on their behalf). I hard to argue for a while but he wouldnt budge. Hung up. Received email for comments about Dell tech w/ manager's email address. Emailed manager. Manager called after one day. After much explanation, she agreed to replace plastic / LCD. Said she would have a tech call me next day. Waited for 5 days, no call. Called Dell back and tried to get ahold of manager. No one can get ahold of her. Talked to another tech who said he'd try and get ahold of her. Next day, tech called back and said could not get ahold of manager. Asked me to send in a picture of the LCD scratches so he could determine whether it is covered under warranty or not. I do not have a camera on hand, but he insisted that was the only way. Had to argue for a while but he finally agreed to replace LCD. Tech is now supposed to call me day after to set up a time for in-house visit. Will see how it goes.. hope for best
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