Originally Posted by mrecon1976
Anyone having problems with emachines m5414 model cd-r/w-dvd-r It just stopped recognizing dvd's and won't play movies. After I purchased it from a local dealer I found out it was refurbished. called tech support chat basically got a sorry about your luck. Send us 300.00 and we'll fix it Hah! it's brand new!. I tried to explain to them I am a disabled Marine on disability and couldn't afford that basically tough I am in bed alot and I use it to watch movies. anyone out there have a suggestion. Maybe a firmware update -...- I should have known emachines was a dud my last emachine desktop laster about 13 mos. HHHHHHelp!!!!!!!!!!!!!!!
You ought to be able to pick up a cd-r/w-dvd-r off ebay or from a gateway parts shop online for $60 if you end up eating the replacement cost. Replacing one is usually a single screw. Here's a bunch of them for buy it now" price of $45, and I think the model is compat with yours.http://tinyurl.com/zfb9g
And the seller, Zkarlo is a totally reputable guy who specializes in emachines laptop parts.
DVD writers go out often, and by the time it pukes, a firmware update is usually too little too late.
The local dealer is the one you need to get onto. If he balks, just letting your community know what you've mentioned here would be a kick in his balls. And he should know that, whether or not you have to spell it out.
I'm assuming it's not BestBuy or some big outfit you got it at since they're usually real good about these kind of issues.
p.s. in this case, it's not emachines being a dud, since they buy them as stock items from standard builders like Lite-On. I've had 3-4 desktop Lite-Ons, and the 1st 3 crapped out within 6-12 months. But I drive them hard. The one I've got now has held up great...so far.