Hi all! I am a brand new member here and joined to bring to light my recent experience with Fujitsu. In the summer 2004 I bought an S series 6220 and it worked without a glitch and I totally was in love for a year and a half - I convinced several classmates to buy the same computer since in my field reliability is key (well, then again, when isn't reliability important). I never dropped it or sat on it or cast any sort of spell on it at all. Finally, after two years of school and 4 semesters of exams, there was a problem - my screen, while plugged in, started to intermittently dim and then brighten, as if I detached the AC cord. So, I called up. Note, I bought the extended warranty. Fuji was nice enough, they said mail it in or bring it to an authorized dealer. I did the latter being in NYC. (Please, beware consumer of Broadway Computer and Video). Disaster - the authorized repairman lost a screw IN FRONT OF ME then said that the warranty did not cover the repair cost since I broke it!!!! WOW - apparently he knew exactly how this problem occurred! Being unsettled by the omniscient repairman, I opted to pick up the computer the next day, only to have the screw stil missing and the application panel jammed in improperly. Fuji paid for sending it back and said they will unilaterally decide whether this was a "manufacturing defect", thus covered by the warranty, or if this was my fault and therefore not covered. This begs the question, doesn't it - what in the world is the warranty for if it only covers what Fujitsu deems to be "manufacturing defects"? Who decides what is a defect? Fuji god? Do I get any say in this decision? Is there a list of known defects? Most importantly, one would assume most defects would come to light within the one year normal warranty period, so WHAT IS FUJI SELLING US WHEN THEY SELL THE TWO YEAR EXTENSION?!?
I cannot wait to see what the outcome of this incident will be and how Fujitsu will deal with this. I wrote a long letter to repair and headquarters. I want to know if anyone out there has had similar experiences or has any opinions. So far, it seems the IBM warranty and service is 10 times better and that just might make me an IBM (Lenovo) consumer forever more. Also, what is the deal with weird authorized repair shops? The one I went to was like a chop shop for electrionics!
Thanks for listening. I miss my computer and the happy days together with Fujitsu!
I cannot wait to see what the outcome of this incident will be and how Fujitsu will deal with this. I wrote a long letter to repair and headquarters. I want to know if anyone out there has had similar experiences or has any opinions. So far, it seems the IBM warranty and service is 10 times better and that just might make me an IBM (Lenovo) consumer forever more. Also, what is the deal with weird authorized repair shops? The one I went to was like a chop shop for electrionics!
Thanks for listening. I miss my computer and the happy days together with Fujitsu!
