I felt the need to post this somewhere, as I feel others should be informed of the lack of professionalisim and issues I had during a recent order to Hypersonic.
Without getting into too much detail, I had the need for a high end laptop and required it in a very short turn around (a week). I ended up settling on a Hypersonic aviator F7 ("prebuilt") primarily because their website (and the customer service) stated that they could ship a prebuilt within 1 - 2 days of the order, great! A powerful laptop that fits my needs in 1 - 2 days, everyone is happy. My troubles began when I tried to place the order online, I went to the prebuilt section where they stated they had a $100.00 off promotion for buying a prebuilt -- I flipped over, speced out a non prebuilt with the exact same configuration only to find it was the exact same price. If I unclicked the "100.00" off option I saw the price on the prebuilt go UP 100.00 (thus more than a custom built laptop then). So I called them up to find out what the deal was, while on the phone they said something to the effect of they found an issue with the website - but they can take my order over the phone; okay great. Place an order around 4 or 5 PM on Monday, confirm it will ship either Tuesday (1 day) or Wednesday (2 days) - the answer is yes. I choose ground shipping because of my proximity to their shipping location, ground will only take 2 days. Thus - if it shipped wednesday I would get it Friday. Tuesday comes around, no email - no status change (in fact the order didn't even show up) so I get in touch with them, they state it will go out on Wednesday - and my order then shows up in the system. Wednesday comes around, no info - contact, they blow me off until around 5:00 (when they close) when I called back and they said that it actually won't ship on wednesday.. that it would ship thursday.. so I tell them that I have to have the laptop by the end of the week, are they going to upgrade the shipping to ensure it gets here on time? I get a "I think we can do that" response (not very reassuring) but they'd get in touch with me on thursday. Thursday rolls around, nothing. I call them - they state it actually won't go out on thursday so it'll have to go out on Friday and that they can cut me a deal on shipping, only 20.00 more instead of 40 - I explained that it isn't my fault they didn't ship when they promised, so they said they'd pick the bill to have it delivered on saturday, ok well that is past when I really wanted it but I can get it saturday and still meet my deadlines for what I needed for. So I call friday at 4:30 to get a tracking number, as it hasn't showned as shipped.. get a voicemail - call back at 5:00 (right when they are closing) get put on hold for about 10 minutes and then the person comes back only to tell me that some card reader isn't working and thus they can't ship it today. So I cancelled my order.
I got screwed by putting my faith in broken promises from this company, which is really sad.
I hope others have better experiences.
Without getting into too much detail, I had the need for a high end laptop and required it in a very short turn around (a week). I ended up settling on a Hypersonic aviator F7 ("prebuilt") primarily because their website (and the customer service) stated that they could ship a prebuilt within 1 - 2 days of the order, great! A powerful laptop that fits my needs in 1 - 2 days, everyone is happy. My troubles began when I tried to place the order online, I went to the prebuilt section where they stated they had a $100.00 off promotion for buying a prebuilt -- I flipped over, speced out a non prebuilt with the exact same configuration only to find it was the exact same price. If I unclicked the "100.00" off option I saw the price on the prebuilt go UP 100.00 (thus more than a custom built laptop then). So I called them up to find out what the deal was, while on the phone they said something to the effect of they found an issue with the website - but they can take my order over the phone; okay great. Place an order around 4 or 5 PM on Monday, confirm it will ship either Tuesday (1 day) or Wednesday (2 days) - the answer is yes. I choose ground shipping because of my proximity to their shipping location, ground will only take 2 days. Thus - if it shipped wednesday I would get it Friday. Tuesday comes around, no email - no status change (in fact the order didn't even show up) so I get in touch with them, they state it will go out on Wednesday - and my order then shows up in the system. Wednesday comes around, no info - contact, they blow me off until around 5:00 (when they close) when I called back and they said that it actually won't ship on wednesday.. that it would ship thursday.. so I tell them that I have to have the laptop by the end of the week, are they going to upgrade the shipping to ensure it gets here on time? I get a "I think we can do that" response (not very reassuring) but they'd get in touch with me on thursday. Thursday rolls around, nothing. I call them - they state it actually won't go out on thursday so it'll have to go out on Friday and that they can cut me a deal on shipping, only 20.00 more instead of 40 - I explained that it isn't my fault they didn't ship when they promised, so they said they'd pick the bill to have it delivered on saturday, ok well that is past when I really wanted it but I can get it saturday and still meet my deadlines for what I needed for. So I call friday at 4:30 to get a tracking number, as it hasn't showned as shipped.. get a voicemail - call back at 5:00 (right when they are closing) get put on hold for about 10 minutes and then the person comes back only to tell me that some card reader isn't working and thus they can't ship it today. So I cancelled my order.
I got screwed by putting my faith in broken promises from this company, which is really sad.
I hope others have better experiences.
