I read Lisa's (or whoever's) response, and I too found it indignant, arrogant and threatening. Therefore, I'd like to let this forum know that there are other options.
The Federal Trade Commission (FTC), and any local state Attorney General's office will consider investigating any companies that engage in misleading advertising. If they are conducting business in California, that is the Attorney General's office to contact as well. The more agencies one contacts, the more chance of initiating an investigation.
The government regulatory bodies do not like misleading advertising, in any capacity. And, they are far more prone to conducting an investigation when several complaints are filed, or a single complaint with multiple people in a petition style fashion is filed.
While I have not seen the specific misleading materials yet, I have seen this thread and others like it, for some time, that complain about Go-L's highly unethical and misleading advertising techniques. They have had this reputation for at least a few months!
Therefore, screw Lisa and her threats. If someone in this thread feels compelled to make copies of the misleading data, start a petition, and at least 10 of us sign it, we can file with the appropriate agencies. I'm quite astute in these areas. It is very likely that an investigation will ensue.
And, it is a consumer's right to make such complaints and requests. It is not slander or liable. Let the regulatory agencies thoroughly examine the company and make such a determination. If the "legal department" for Go-L was as astute as she/they claim, they would highly advise Go-L that "overly aggressive advertising" has its own risks.
Larger companies (Prudential is one that comes to mind, which has more "slap on the wrists" than any other large financial related company) historically, has knowingly and intentionally pushed the boundaries of ethical advertising. Such companies expect to be investigated and fined large sums of money, but consider the extra sales they receive from pushing those envelopes worth it, and that such fines are the 'cost of doing business'.
I doubt, however, that Go-L has the power or the capital to surive a lengthy regulatory investigation, especially because the legal fees alone can be astronomical.
I suggest you all keep a serious eye on Go-L, and as soon as one more advertising related innacuracy has been posted, simply print out and save the page on your drive. Compile the data. All you need is this thread (because now Go-L can never claim they didn't know or weren't called on it), and ONE more error on their part, and the complaint can be filed.
There are many other agencies too, like the BBB in their local area, and the FCC may consider it since laptops/Internet use some form of communications.
Also while Libel and Slander are two important words, Lisa and her crew need to also remember these words, "First Amendment." It's EXTREMELY difficult to prove slander or libel in court unless malice of forthought can be proven, hands down. To alert other consumers of a potential problem on a public forum is not libel or slander, and is to be commended.