Originally Posted by sguesty87
Basically I started by having an online chat with a Dell engineer. Told him the truth about the cpu running super hot, up to 75degrees, and that I was worried it was gonna melt the motherboard. Told him it had already knackered by battery with the heat (my battery no longer charges), and that the underside was very very hot, heat through keyboard etc.
He agreed to help and made me run diagnostics (which it passed), then update the BIOS (which I'd already done). He called me a couple of times about troubleshooting, and in the end called and said we'll replace it with a 9400. I was all ready to complain alot and bring up the fire hazard etc. but didn't even need to.
Thanks for getting back to me. Would you be willing to post (or Message/Email me) the service tag of your 9100? I'm just trying to gather evidence to support my claim. I don't understand why you got such good service compared to the service I've received. It's like two different companies!