Here's an update on my efforts to resolve my 9100 overheating problems.
My case has been referred to James who apologized for the mix-up of the desktop replacement with lower specs. He assured me that this is not how system exchanges of any type are to be handled. About a week later, I received a refurbished e1705 by Fed Ex. The next day I sent the defective 9100 back to the dell.
The only problem I’ve had with my replacement is the video card, which I discovered just today when I tried to play heavy duty FPS games. In my old INSPIRON 9100 I had the Radeon 9800. It ran considerably faster than card in the replacement (Radeon x1400), when the heating problems weren’t throttling the CPU. The FPS game, FEAR, for instance, autodetects my graphics capability lower now with the replacement than it did with my previous system. When I looked over the specs on the invoice for the replacement, I noticed that it listed on board video card memory as 256 M. That would be double the memory I had on my radeon 9800. However, after researching the x1400 card, I discovered that it only has 128 M on the card itself; the 256 number comes from the fact that it can borrow memory from the main RAM. With that in mind, I think that the assurance I got from dell that I would get a replacement with equal or better specs did not occur with the video card. My old radeon 9800 had Pixel Pipeline of 8 with Vertex pipeline of 4. The replacement card has specs of 4/2 respectively. The bus of my Radeon 9800 was 256. The new x1400 is 128.
I just emailed dell (at the firstname.lastname@example.org address from the last email I got) and informed them of the situation. I think I have a legitimate grip here. I didn't make a stink when they would only send a refurbished machine instead of a new one. However, the graphics card issue is a bit annoying, because when I first bought my Inspiron 9100, I paid extra for the souped-up Radeon 9800 card, because I would be playing FPS on it. Thus, not having the graphics capabilities I had with my original machine doesn't seem fair. I'm having trouble determining with I can just switch out Radeon x1400 for the NVIDIA GeForce 7900, if dell refuses to remedy the problem. I know someone in the forum previously indicated that this was possible, but I haven't been able to track down exactly how this would be done. Can I just buy a Geforce 7900 and switch out the inferior card myself? Does anyone have any experience with swapping these video cards for each other? I hope dell support will remedy the situation properly, however, I'm not at all confident that this will occur.
I'll post an update when I get a response to my email. Thanks for the encouragement and suggestions.
Happy new year,