anyone recently have a 9100 die and get replaced? - Page 11

Thanks.

The other things that Im getting are:
- 100gb 7200rpm hdd
- 2x1gb 533mhz memory
- wuxga
- ati x1400 (hoping it was a geforce)
- dvd writer
- bumped my extended warranty til 2010

Besides the vidcard, I think Dell gave me a really good replacement. Thank you for this thread and I hope others with problems get their replacements as well.

thats a good upgrade. if they had given me either the ram or the gs at least, i would have kept it and upgraded the other myself. but alas they wouldnt budge, hence the xps.

you got fresh warranty too...very nice. congrats.

Thank you. Just found out that they even gave me the Draft N wifi card. I think Ill just upgrade the vidcard myself.

Are there any threads regarding upgrading the x1400 to Nvidia? All I see in the forums is for the 9300 and there was one for the 9400 but it was upgrading to a 512mb card. The pictures wont even show up!

Thanks!

Oh yeah. The 9400 is "fully" upgradeable. You can install a 7900gs or gtx or 7950gtx if you wish with a small simple mod. Look in the 17" forums. the info is there in many different places. I think it is even a sticky.

After reading this forum, all the problems with my 9100 over the past year now make sense. It's slow as a dinosaur when running any games. The fans are always at full blast and the machine gets slower the longer it's been on. One of the fans went out a few weeks ago. I tried to get a replacement sent instead of waiting on the out-sourced repair center, but was unable to get anyone to authorize this.

After the repair center sent it back, it still runs slow, though not as bad as it once did. I know this will only be a matter of time, however. After the repair, it still takes so long to start up dvds or anything that requires much computing power.

When I complained about the fact the 9100 was not properly repaired, all they would say is to return it to the service center for more repairs. I told them that wasn't acceptable because I'm a Ph.D. student trying to work on a disseration and I need a computer that is reliable. I asked for a replacement because of the known heat issues with my 9100. They told me they would get me a refurbished model currently in production that was equal or greater the system I had. Today, I find out they want to send me a desktop, that has been discontinued, with half the RAM I had, 20 gigs less Hard Drive, and no Video card (I have 9700 w/ 128 Meg in the 9100). I called them up and told them this wasn't acceptable and that I would continue to fight to get my 9100 operating as it once did. I left a message that I wanted it returned again for the repairs they want to do on it, but nothing back from them yet, despite the fact that they have taken that joker desktop replacement system of my Dell.com account.

I'll post back later about any developments.

--Greg

ive read a few people suggestions on here, and it worked for me too.

dont demand anything, even a replacement, or "threaten" further action. stay calm and just state that it is not working as its supposed to despite their efforts to repair it. because of that, you have lost time and effort towards your work or studies and rely very heavily on a functioning laptop. puppy dog eyes will work better then loud monster.

if you still have warranty, chances are better. if you have on site, then tell them you paid for on site, sending it is not an option whatsoever. if you have had 2 or 3 repairs done by dell, bring that up. if you are out of warranty, then it is harder, but others have made it work with the same suggestions i made.

good luck.

and desktop replacement for laptop, thats too funny. first ive heard of this "option"

Yes, a Dell technician just replaced my mother board a couple days ago becuase it was overheating and causing problems with my CD writer and sound card. Their service was exceptional. Everything now works wonderfully, but he had to replace the mother board, and that took about 1.5 hours--not an easy job. I am very happy with their service.

Hey guys, recently my inspiron 9100 has been crapping out. One of the fans stopped working, and there seems to be a battery issue also. It is always at 57% and states that the battery is charging, when the charging light inicator isnt even on, although randomly it will turn on.

I talked to several dell representatives and they said they cannot give me a replacement system. The person i talked to stated that, there has been no one in the united states who got a system replacement, when their warranty was over. But it seems like from this forum that is not true. If it's possible can you guys e-mail me the case number where you got a replacement system, even though your warranty was well over due, and if you live in the states? thanks.

i forgot to add my e-mail, can you guys e-mail me if you're able to help me out?

apak0120@gmail.com

Dude if your warrenty is up you are screwed. Basically your SOL

Here's an update on my efforts to resolve my 9100 overheating problems.
My case has been referred to James who apologized for the mix-up of the desktop replacement with lower specs. He assured me that this is not how system exchanges of any type are to be handled. About a week later, I received a refurbished e1705 by Fed Ex. The next day I sent the defective 9100 back to the dell.



The only problem I’ve had with my replacement is the video card, which I discovered just today when I tried to play heavy duty FPS games. In my old INSPIRON 9100 I had the Radeon 9800. It ran considerably faster than card in the replacement (Radeon x1400), when the heating problems weren’t throttling the CPU. The FPS game, FEAR, for instance, autodetects my graphics capability lower now with the replacement than it did with my previous system. When I looked over the specs on the invoice for the replacement, I noticed that it listed on board video card memory as 256 M. That would be double the memory I had on my radeon 9800. However, after researching the x1400 card, I discovered that it only has 128 M on the card itself; the 256 number comes from the fact that it can borrow memory from the main RAM. With that in mind, I think that the assurance I got from dell that I would get a replacement with equal or better specs did not occur with the video card. My old radeon 9800 had Pixel Pipeline of 8 with Vertex pipeline of 4. The replacement card has specs of 4/2 respectively. The bus of my Radeon 9800 was 256. The new x1400 is 128.

I just emailed dell (at the us_acs_hsb_outstanding_issues@dell.com address from the last email I got) and informed them of the situation. I think I have a legitimate grip here. I didn't make a stink when they would only send a refurbished machine instead of a new one. However, the graphics card issue is a bit annoying, because when I first bought my Inspiron 9100, I paid extra for the souped-up Radeon 9800 card, because I would be playing FPS on it. Thus, not having the graphics capabilities I had with my original machine doesn't seem fair. I'm having trouble determining with I can just switch out Radeon x1400 for the NVIDIA GeForce 7900, if dell refuses to remedy the problem. I know someone in the forum previously indicated that this was possible, but I haven't been able to track down exactly how this would be done. Can I just buy a Geforce 7900 and switch out the inferior card myself? Does anyone have any experience with swapping these video cards for each other? I hope dell support will remedy the situation properly, however, I'm not at all confident that this will occur.


I'll post an update when I get a response to my email. Thanks for the encouragement and suggestions.


Happy new year,


Greg

The video card will be replaced by dell probably. If you have to, call back or online chat with different people, do so until someone gets you the gs.

Little update on my situation. I've contacted dell serveral times, and seems like the best offer they gave me is to have the system repaired with no charge. This is a good offer, but i can't accept the fact that other dell customers were able to get laptop replacements despite the fact that their warranty was over also. If there is anyone out there who lives in the united states, has had their warranty expired, and also got a system replacement, can you please PM or e-mail me with the case number? if not the representative that allowed you to get the system replacement? Thanks.

whackamac coul u help me with email?
i cant write me Problem out here!

I have had 4 system exchanges on one system... my bro even got a system exchange, then extended his warrenty for another 4 yrs.. aka 8 yrs of CC!!

.. well, onetime when i sent in my system to the depto, i got a call saying that my system was trashed and it would be replaced... it scared me at first cuz they didnt say they would replace it.. they were just like... you killed your compputer.....

Well, you will get one eventually.... it sucks to because its so hard to convince them to give you one!!!!!

I did one for my friend a few days ago, and he went from a D810 to a D610.. how the hell does that go.. it should be a D820?

whack? u still alive?

My 9100 replacement troubles are finally over. Dell replaced the ATI card with the Geforce 7900gs. What a pleasure to have a computer that runs trouble-free again. Thanks to this forum!

Best,

Greg

I'm pretty sure he left the forums a little while back due to the new bulk reseller policies.

@pdonket pls mail me
i have to ask u some questions!