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6400/E1505 WiFi-card detection problem

post #1 of 15
Thread Starter 
I got the 6400 yesterday, and ended up formatting the drive so I could start from scratch, installing the software I want. During the formatting, I accidently also deleted the recovery partition. The problem is that now, the WiFi card (Intel Intel(R) PRO/Wireless 3945ABG) is not detected in windows! The green WiFi light next to the blue BT light is not lit, like it was when I got the computer. It doesn't in "My network places->Show connections" either. This is what I've tried so far:

-Enable/disable wireless comm. by pressing Fn+F2. It's enabled.
-Installed two different Intel drivers. The one on Dell's pages (38-39MB) and one directly from Intel's pages (80MB-ish). None seem to make the WiFi work.
-Checked multiple times that the card is activated in BIOS
-Installed all other drivers, which work perfectly (Including: Intel Chipset, Thoshiba BT Stack, Touchpad, Omega X1400 display driver, Dell QuickSet software, Audio driver, Conexant modem driver, Broadcom 10/100 ethernet controller, Dell notebook system software)
-Taking out the battery and putting it back in
-Deleting the "Network Controller" item from system hardware management. The system found it again at once, but to no help.

None of these actions gave a positive result. All the Intel WiFi-software tray icon options are grayed out, since no card is detected. When I double-click it, it gives me an error and says "No supported wireless card is detected in the system" (roughly translated from norwegian)


Anyone else ever seen this problem? I've googled and searched forums for hours, with no luck. I've tried the MD2.0 bootable ISO fix, without it helping me. Not that I expected it to, but I'm desperate. Trying every option. All help is very welcome!

In my desparation I might have overlooked something important and simple. Somewhere on this forum I read that the recovery partition really can't be deleted, and it's hidden somewhere? Is this true? If so, where can I restore it and install the original setup?


edit: In the BIOS, it says my WiFi-card is called "Broadcom Wireless". But the Intel drivers installs perfectly, and the configuration tool on Dell's page says that the Intel WiFi-card for Duo core CPU's is the only alternative. Is it broadcom or is it Intel? Or is it the same?
post #2 of 15
You CAN remove the revovery partition. I would reformat and try again...
post #3 of 15
Thread Starter 
Quote:
Originally Posted by Scream And Fly
You CAN remove the revovery partition. I would reformat and try again...


Done three times already, sorry. Tried two different versions of Windows XP media center edition as well. Same problem with both.
post #4 of 15
Just a suggestion, try installing the wi-fi driver before the video driver.
post #5 of 15
Thread Starter 
Done that as well. But thanks a lot for the suggestions. I do however suspect it to be a hardware or lower level problem. Maybe BIOS (even though it says it's activated in the BIOS setup screen). Because the blue BT-lamp is lit at the very moment I turn on the computer, and so did the green WiFi-lamp as well I think, when that worked. The BT-lamp still lits up when I turn it on, but the WiFi remains unlit no matter what I do. Could the mini-chip be loose maybe? I haven't shaken or shocked the computer in any way, so I can hardly imagine it. I don't want to remove the keyboard and open it either.
post #6 of 15
Thread Starter 
I have now tried to reseat the Wireless Mini-card, but to no avail (Yes, I'm a "certified service technician" and used extreme caution. Don't try this randomly on your own without knowing what you're doing. Components are very fragile in a notebook) Everything is like before. I had high hopes for this, but now I'm really lost Don't understand a thing. I guess it's a low level driver/software issue, but how to find and fix I have no clue. If not any of you have more smart tips, I'll call Dell technical support on monday and see what they have to say.
post #7 of 15
I deleted all partions and made on big one when I formated, didn't have problem with anything.
post #8 of 15
As you said,"the WiFi remains unlit no matter what I do", this light shoud come on as soon as the computer is turned on, so I would believe that it is a hardware problem. I have the intel 2200 bg wireless in my machine and the Knoppix and Kanotix Linux Live cd's will pick it up, you could try this as a last resort to see if it is software related.
post #9 of 15
It's a driver issue. I had the same problem, but I don't remember exactly what I did to fix it.

I have the same card, and when I first installed the drivers/program for it, it didn't detect the card.

The things I may have done:
My audio drivers were having some problems at that point, so I reinstalled those.
Install Dell Wireless (US) WLAN Card(And possibly the other ones)
Install Intel Intel (R) PRO/Wireless 3945ABG Network Connection, restart, reinstall, restart.

I don't quite remember, it was 3:00am and I was quite tired. But if it's any consolation, it's not your hardware.
post #10 of 15
If the light isn't on then check the BIOS. If it is your first day or two of recieving the laptop, you may have a faulty 3945 card. My wife's laptop had a faulty 3945 card that I had to have Dell send me a replacement for.
post #11 of 15
Thread Starter 
Quote:
Originally Posted by richierich
If the light isn't on then check the BIOS. If it is your first day or two of recieving the laptop, you may have a faulty 3945 card. My wife's laptop had a faulty 3945 card that I had to have Dell send me a replacement for.

I fear I have to trust this one the most. Allthough, it worked perfectly until I started the formatting and reinstalling procedure. But I will try booting Linux and see what happens then. In any case, I'll call technical support tomorrow. This is a huge mystery.

edit: I've now tried the Knoppix 5.0.1. Live CD, but it didn't detect the card either. Strange stuff. I'll try some more random drivers. Not much to lose. I'll just format once again.
post #12 of 15
Thread Starter 
I've fixed the problem now. As I feared, it was far simpler than I thought it to be. I installed the "Dell WLAN 1390" drivers from their page, and the green WiFi-light came on immediately. I was quite suprised. I'm confused what WiFi-card I really have. Is it Broadcom or is it Intel Pro? Dell's homemade? What is the real name and what is an alias? Anywhy, I'll call technical support tomorrow to learn more about how this system really works. I could have tried different drivers earlier on, but messing with drivers not made for my installed hardware have never given me good experiences, so I waited with that. I tried now as an almost ridicilous last way out.

Could have saved me a day or two, but no use in regretting things. At least now Google will find this thread for the next time someone is as silly as me
post #13 of 15
Quote:
Originally Posted by Steffenm
I've fixed the problem now. As I feared, it was far simpler than I thought it to be. I installed the "Dell WLAN 1390" drivers from their page, and the green WiFi-light came on immediately. I was quite suprised. I'm confused what WiFi-card I really have. Is it Broadcom or is it Intel Pro? Dell's homemade? What is the real name and what is an alias? Anywhy, I'll call technical support tomorrow to learn more about how this system really works. I could have tried different drivers earlier on, but messing with drivers not made for my installed hardware have never given me good experiences, so I waited with that. I tried now as an almost ridicilous last way out. Could have saved me a day or two, but no use in regretting things. At least now Google will find this thread for the next time someone is as silly as me
Thanks for your reply on this, I was curious too. Unusual that the light on the wifi wouldn't light up because the Mini pci slot should be getting power. I guess the driver allows it to get power? By the way, Kanotix is a better choice for picking up periferals. Kanotix is a knoppix clone that picks up everything on my laptop including the winmodem.
post #14 of 15
The only way to know for sure which card you have installed is to check physically what card it is. It's not very hard to take out the internal wireless card.
post #15 of 15
Thread Starter 
Quote:
Originally Posted by richierich
The only way to know for sure which card you have installed is to check physically what card it is. It's not very hard to take out the internal wireless card.


As I said further up, I did this saturday. It said Broadcom. But for what I know, the chip might be from Broadcom while Intel assembles the card and distributes it. No sure way to know. At least now it works.
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