Originally Posted by laffingbilly
well if you have little problem paying $50 now, then paying extra for the extra warranty shouldn't have been a problem. it's hind sight. but did you also buy it on credit card? if so, did you call your credit card company to see if they have extended warranty plan? you understood that the warranty was only for a certain term and you chose to not extend it. you understood that if it broke out of the warranty period, then it was obviously not warrantied. if it broke within warranty, we wouldn't be having this conversation. since it broke outside of warranty, doesn't matter if it broke one day or two years afterwards, you are angry at dell. doesn't make sence to me. everything can fail at any given time. it's like any insurance or warranty: you never know when you need it until you need it. somethings are just stupid designs, and the speakers are a stupid design. heck i've had to pay for entire bumper assemblies just to replace a stupid plastic piece. it sucks, but it's part of life. if you don't like the fact that it broke outside of warranty, then buy some other computer brand next time and buy the extended warranty.
--------------------------------------------------- Since there is anecdotal evidence that this is a design flaw in the 700m, and other models like the 6000 and T where speakers are in the laptop screeen case... i.e. keep the speaker wires away from movable hinges, Dell should not continue doing this. I agree. A warranty is a warranty and after the period you have agreed to ... you are sunk, but.... the way i was treated by dell where they made up a silly story about needing to replace the motherboard for 498.00 when this is a very prevalent problem and all that is needed is a speaker wire, is bad business. they even offered me a discount if i "acted now" and did not hang up. felt like i was being addressed by an used car sales man in a cheap plaid sportjacket and yellow polyester pants -- albeit cheap Bangalorean polyester pants. i don't think a class action law suit is such a bad idea for several reasons.... please let me explain before you berate me. 1) if there are sufficient people willing to stand up that means dell really does have design issue on its hands and knows about it. frankly, a class action costs each user a lot more than a new laptop, so as my economic professor would explain, unless there is true bad faith on the part of dell, few people would sign up for this suit. 2) but if they had the same experience of feeling like they were conned (by dell's used car maintenance salespeople) for a known $50 issue, then they might act as 1000.00 for the laptop plus 500 for service might economically justify mass action. lawsuits arent a bad thing -- albeit there are overly-litigious people out there. I am not a lawyer and cant say there is any love lost for them one way or the other, but when a company doesnt stand by a known design flaw, then at least it is a way to correct future design and perhaps get them to repair it for 50.00 instead of gouging for 500.00. no one is asking for a new laptop or a refund i think, just fair repair bills. and, oh, btw. i did vote with my feet. i bought an ibm (with discount), a toshiba, and a acer in the month following my 6 calls with dell on 2 inspiron 700m's with the same issue. the acer cost 499, had a new core duo processor, and was the same price as dell's 498 (ok a dollar more) repair charge. oh, and i plan to open up and do some soldering myself... as i was a tech for IBM -- which by the way keeps its speaker wires stationary on the board plate .... dell is still a value computer, but buy a warranty or use your amex card to extend the warranty.... and if there are enough people who want to stand up and be counted, let me know! i will wait on the soldering for about 6 months and see what the masses decide to do.