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can't get to internet, please help!

post #1 of 27
6/11/06 at 3:33pm
Thread Starter 
i have just moved to my uncle's house, and the internet is not working. on both my laptop and desktop, the wireless detects and connects with no problem, but i can not actually get to any wedsites. every time it says "connection timed out" or "unable to connect." i have tried with both firefox and ie, nothing gets any different results.

we have also tried manually putting in the ip, dns, and other stuff, but nothing gets any results. any ideas?? both of my computers usually have no trouble getting on any other kind of wireless net. heeellllppppp
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post #2 of 27
6/11/06 at 4:42pm
is there a modem connect to the router?

And from what I can tell your here at NBF so it works
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post #3 of 27
6/11/06 at 5:02pm
Thread Starter 
Quote:
Originally Posted by DarqHelmet
is there a modem connect to the router?

And from what I can tell your here at NBF so it works

i am on my cousin's computer. their computers all work fine on the web, but mine don't. that is part of what makes this problem so confusing.

i am not sure, for the modem connect. it is just a linksys wireless router...
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post #4 of 27
6/11/06 at 6:59pm
try to release and renew your IP
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post #5 of 27
6/11/06 at 9:50pm
Thread Starter 
release and renew didn't help.

why would this only not work on this wireless network?? everything has worked fine before, what makes this network so freakin different?? i need my interwebs.
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post #6 of 27
6/11/06 at 11:47pm
Here are some things to try:
Are you sure that the wireless access point that your wireless adapter is detecting is actually the one for your uncle's network? Does it have any kind of authentication or encryption (WEP, WPA, etc.)?

From a cmd.exe window, do an ipconfig /all. Note the default gateway, DNS server(s), and DHCP server. See whether you can ping them. Is the default gateway address that of the wireless access point?

Also, in your web browser, check your connection settings to see whether you're trying to use a proxy that doesn't exist on the new network.

One other thing: Is the IPSEC Services service running?
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post #7 of 27
6/11/06 at 11:57pm
also, they might have a mac address filter turned on.
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post #8 of 27
6/13/06 at 12:16pm
Thread Starter 
Quote:
Originally Posted by DXGeek
Here are some things to try:
Are you sure that the wireless access point that your wireless adapter is detecting is actually the one for your uncle's network? Does it have any kind of authentication or encryption (WEP, WPA, etc.)?

From a cmd.exe window, do an ipconfig /all. Note the default gateway, DNS server(s), and DHCP server. See whether you can ping them. Is the default gateway address that of the wireless access point?

Also, in your web browser, check your connection settings to see whether you're trying to use a proxy that doesn't exist on the new network.

One other thing: Is the IPSEC Services service running?

yes i am sure it is the correct one, no encryption, i have tried the config, no luck. no proxy either, everything is set to auto detect ip and dns. still no problem getting on the network, just no actual web connection.

my uncle has called his uber tech guy, and hopefully he can sort this out.
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post #9 of 27
6/13/06 at 3:11pm
Paste the results of ipconfig here. Does it have any "extra" stuff in there?
Last computer i worked on had IPV6 enabled.

Does it get an IP address from DHCP? If so, can you ping the gateway IP?

Are there other computers on the same network using wireless?
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post #10 of 27
6/13/06 at 4:39pm
Thread Starter 
i will try the ip thing again and put the results up. i obviously can't paste them cause the comp can't get online... yes, there are currently 3 other computers on this network in the house, one of which i am on now.
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post #11 of 27
6/13/06 at 8:55pm
did you try Roboto's MAC filtering idea??
I personally use it on mine, specifically to keep people like you off of it
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post #12 of 27
6/13/06 at 10:38pm
Thread Starter 
Quote:
Originally Posted by dman22
did you try Roboto's MAC filtering idea??
I personally use it on mine, specifically to keep people like you off of it

i have no idea what a mac filter is.... and i don't thin my uncle does either, but i will check.

i have no need to h4xorz your b0x0r just to find out what kind of porn you like dman, don't worry.

also, thanks for all the rep!
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post #13 of 27
6/13/06 at 10:54pm
Thread Starter 
Quote:
Originally Posted by booga
Paste the results of ipconfig here. Does it have any "extra" stuff in there?
Last computer i worked on had IPV6 enabled.

Does it get an IP address from DHCP? If so, can you ping the gateway IP?

Are there other computers on the same network using wireless?

i plugged an ethernet cable into the router, and i still can't get on. i will type the ipconfig out here, let me know if anything is out of place, wireless networking is outside of my (admittedly limited) area of expertise.


windows ip config
host name........... ....gort
primary dns suffix....
node type................hybrid
iprouting enabled.......no
wins proxy enabled.....no
dns suffix search list....gt01.aol.com

ethernet adapter local area conn
media state...........media disconnected
description............broadcom 440x 10/100 integrated controller
physical address.....00-0D-56-AC(and so on)

ethernet adapt. wireless net conn.
connection specific dns suffix.....gt01.aol.com
description..............................dell wireless wlan
physical address.......................00-90-96(and so on)
dhcp enabled...........................yes
auto config enabled..................yes
ip address...............................192(normal)
subnet mask............................255(normal)
default gateway.......................192(normal)
dhcp server.............................(^same as default gateway)
dns servers..............................25.25(so on)

that is it. like i said, direct ethernet doesn't work either. if someone lets me know about the mac filter i will try to mess with that, but despair is setting in.
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post #14 of 27
6/13/06 at 11:00pm
Quote:
Originally Posted by caine_21
i have no idea what a mac filter is.... and i don't thin my uncle does either, but i will check.

i have no need to h4xorz your b0x0r just to find out what kind of porn you like dman, don't worry.

also, thanks for all the rep!
Suppose it would help to know what sort of router he has and also might want to make sure there isn't a low limit on the number of users. I can't remember what the default is, but it could be three in your case and that's why you can't get on..
Just go to the setup and you'll see all this stuff and if you can't find the manual just go to the routers website and download it. Also might want to make sure you're on the right channel.
and no problem with the rep. I'm maxed out, so I just hand it out like candy to people who post what I like to see
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post #15 of 27
6/13/06 at 11:03pm
There, now this page is more blue
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post #16 of 27
6/13/06 at 11:15pm
one last thing. Have you tried power cycling the router and while you're at it, might not hurt to also power cycle the modem. Sometimes they're stupid like that..

edit- forgot to mention this. That was free rep for and please no need to pay back or anything. I'm maxed out, so if I get much more I'll go over the edge and end up in the red..
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post #17 of 27
6/13/06 at 11:23pm
Thread Starter 
Quote:
Originally Posted by dman22
one last thing. Have you tried power cycling the router and while you're at it, might not hurt to also power cycle the modem. Sometimes they're stupid like that..

edit- forgot to mention this. That was free rep for and please no need to pay back or anything. I'm maxed out, so if I get much more I'll go over the edge and end up in the red..

i will try that tomorrow, bed time for me soon, what with a ninterview tomorrow and all... how many points does it take to go to red?
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post #18 of 27
6/14/06 at 1:45pm
Quote:
Originally Posted by caine_21
i will try that tomorrow, bed time for me soon, what with a ninterview tomorrow and all... how many points does it take to go to red?
2.14 billion

edit- funny thing is my modem crapped out on me last night. I thought it was the router and ended up resetting everything, only to find out the digital phone/cable modem was the culprit. That really sucked and now I have to reset all my settings and add all 11 MAC addresses back into the filter
it does work now though
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post #19 of 27
6/14/06 at 10:37pm
Since I do not know the status of the DNS settings you have manually entered in there.

See if you can ping the gateway IP from your computer. If it replies, then take out the DNS settings.
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post #20 of 27
6/15/06 at 7:06pm
Thread Starter 
got it all sorted out, if not fixed. the problem was, wait for it, aol! hooray for them. 2 techies from a company my uncle is financing just stopped by and they found it no less that extremely bizarre. apparently my uncle has aol time warner cable, which then requires the computer to have aol installed and connected before allowing any other internet access. i did not know that was legal/possible, but apparently it is.

so now i need to find a job and get my own apartment asap so i can get on the int3rwebs without tainting either of my computers with aol, the scourge of mankind. thanks for the help and suggestions tho, the tech guys did pretty much everything that was suggested before stumbling on the real problem.
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