Originally Posted by kwright0614
I was going to buy it from Costco.com.
Can you get a better deal somewhere else?
Costco is "the place" to buy. I for one will be returning my dv8000t , and re-purchasing another due to several issues I've had with HP itself. #1 reason was I paid "extra" for a 100 gig drive.... Right about the time the unit had shipped. within 8 hours after the unit had shipped I found out 120 gig hd's were an option... for only $27 more... Been trying since April to get the drive swapped out. Called HP, was told they could /would do nothing, E-mailed them, got the same response. While some would say "just return it", or refuse shipment that would mean re-ordering the unit (which I have no problem with).... The thing is I would have "lost" a $150 Costco price reduction if I "replaced" the order... After several unproductive calls, e-mails I called the Executive offices of HP... At first I got the same response, then I explained that if the unit was returned... it would mean the unit would be considered a re-furb, which means a loss.. I also explained that I was "taking" names and I planned on making upper management aware who had denied the request, who had "cost" HP lost profit, loss of a customer. About an hour later a case manager calls. I told him that returning the unit would cost EVERYONE lost time and money so he authorized a swap of the hd. Thing is at that time he could not find a "part number" for the hd. After several weeks of checking, calling back several times... I looked in the Maintenance and Service guide and found the part number myself.... Using that part number I logged onto HP's partsurfer http://www.partsurfer.hp.com/cgi-bin/spi/main
Thing is with that when I typed in the part number.. the part comes up listed as 120gig (which is correct-matches Service and Maintenance Guide)... Then I click on "my" model... and the description changes to 80 gig!!!... That took a hour or so of my time to get that straightened out. (called and e-mailed HP to get that fixed so the drive could be "ordered". About 2-3 days later the description had been corrected. (Never did receive a "Thank you via e-mail for "helping" them BTW.. Or Hey here's a $10 off coupon on your next order of one million dollars or more...) Once the correct part number was showing it took several more phone calls to get the drive ordered.... Asked before I hung up from the call the verify the order had been "placed". Called back about a week later to check the status... and was told the drive was NOT ordered. So I had to talk with another person explaining the situation... 30 -45 minutes later the got the drive ordered "again", this time receiving a e-mail with an order number... 4-5 week ETA, Delivery date of 6-01.... Well right now the status is still the same... It's the 12th and the status has not been updated, nor have I received the drive. Same as it's been for the past 5 weeks since the order was entered into the system. What make me mad is the 120gig's are being installed in shipping product... Additionally I called about 10 days ago to "see" if that part was backordered and was told the ETA was 5 days (3 day backlog, 2 day ship time)... To add insult to injury a few weeks after ordering the unit I see the dv8000t's are shipping with the 7600 GPU... Which is a big upgrade over the 7400 I know things are "updated", but if I was running HP, I'd contact the customer to give the "option" to pay a little extra if they had custom ordered a unit, paying extra for a larger hd, and then a larger one is "in the pipeline". Another idea would be to upgrade those you had paid extra to the larger drive for free since the differance is so small. While that would cost them a few bucks ($20- $25) , each person who got one would be a happy camper, and have campers (1) overlook small things, and (2) Sell your product for you. HP also needs to drop the call centers in INDIA.... While most people I've talked with in India are "nice" for the most part and "speak" English, English is not their primary language and it's very hard to understand what they are saying, and it's hard for them to understand what I'm saying I would think as well... Wasted a bunch of the time on the phone... I've gotten to the point now that if someone picks up with a "heavy" accent I say "wrong number", then hand up and call back later in the hopes of getting someone who I can understand. Problem with hanging up is if you're on hold for 30 minutes each time before some picks up you've wasted 30 minutes to get to that point. There really is NO excuse for a call rolling over to a call center in India at 11am during the middle of the business week... I could see calls rolling over AFTER hours... Good news about that is I've read a post that says HP is shutting down allot of calls centers overseas.... Building a huge call center in Texas. Got to run.. Would I buy another thru Costco.. YES. I'm glad I did as I will be returning the unit at some point. I only hope that HP takes the loss and not Costco.