Toshiba Exchanging G15 and F15s due to faulty boards! - Page 7

OK, here we are just a couple weeks later, now im getting overheating messages. Guess I will be with out for another couple weeks. Wonder what kind of hoops im going to have to jump through this time?

If you could bear to fax the Best Buy "Toshiba Return Authorization/Factory Warranty Resolution" memo to 724-778-5146 (attention MaryAnn) to another fax machine, I would be very greatful.

Thanks,

Tom - Got your fax....no memo yet, but if you get it first, I'd really appreciate it too!

Since I got my Qosmio F15 back from Toshiba in December 2006 I have had no problems so far. I was pleased to discover that not only did they put in new mobo but the graphic solution was upgraded from 128meg Geforce go 5700 to the 6600 model and it kicks B***.
I have been able to install and run Windows Vista Beta RC1 in the Ultimate Aero mode and no noticable problems. So it has been a little over 1 month and no signs of failure yet. It does make me wonder if this system was worth the price because I have never felt that I would have to treat a PORTABLE so gingerly for fear that the slightest bump will cause me to have to deal with Toshiba Laptop Shop again. When I can afford it I am going to buy a Dell XPS M2010 or the Sony VGN-AR270.

HI Rich10, It would be very kind of you if you can email me the Memo at scorpiogaurav6437@gmail.com i am also facing problem with my G15 AV501 laptop

PLease any can any one Email the Memo to me!!!

hi

Please can any one Email the Memo to Me at scorpiogaurav6437@gmail.com

Thanks
Gaurav

Hi Rich10

I am India sorry i dont have a FAX Number
thanks for your help!!
Gaurav

The Document: http://pg.photos.yahoo.com/ph/trick_...nm=2b29re2.jpg

Please Send Fax... F15 Just died this way.

Nice pic but not large enough. Please someone fax to 1-309-279-7554 and I can make it a PDF and post it if needed. - Neil

Hi all

I live in Australia, however purchasd a G15 while in the US for business in January 2005. Great machine, however like all of you encounted the dreaded display problem in Dec 05. After a struggle with Toshiba Australia, I found a reluctantly helpful staff member who assisted me in having it repaird in Australia under warranty.

Like many others, absolutely no mention about there being a global recall etc on the system board, nor any comment about design faults, simply that I just lucked in with my warranty period.

Gues what??? The damn thing has gone again, back in November (2006), and after a phone call to Toshiba Australia and getting blown off on the pretext that I was out of warranty, I let it lie over Xmas. About two weeks ago I got fired up and started phoning and searchin the web, and lo and behold, found all of you poor sods in the same boat as me.

The long and the short is that after getting a two completely unhelpful people at Toshiba Australi, I have dound a person that at least told me that the US Toshiba will fix it under the program, but I have to get it there!

Meanwhile, I called the 800 number in the US, was routed to the Philipines, and have someone who is trying to resolve the issue other than tough luck buddy, send it to the US.

Anyhow, I am wondering whether this issue is now approaching a class action similar to the other model Toshiba had problems with....

In any event I am seriously wondering why I have purchased so many Toshiba products, and stuck with them over the years to find this piss poor customer service.

Ozbroker

Further to my earlier post. There are three or four law firms who specialise in class actions, and have acted against Toshiba. I've just read a couple of judgments and the Qosmio looks pretty good if a number of people were ticked off enough to take action.

Anyhow, onward and upward...

Ozbroker

Hello there. The Toshiba notebook computer I bought in December of 2005 just died for the last time, 2 months and 3 days after the warranty expired. I had it in several times for repairs & they replaced the motherboard TWICE!! Now that the motherboard is dead again & my warranty is up I've been searching around the internet and have found many situations like mine. If you still have that memo, are you able to email a copy? I'm wondering if they should have offered me a replacement a LONG time ago! Thanks for any help!

Good Morning - better than yesterday at least.

I woke up to an overheated Toshiba Qosmio F15 which I purchased May 1, 2005 from Best Buy along with a Performance Service Plan (PSP). I purchased the PSP because I figured if I got a new battery out of the deal that reduced the cost of the overall plan by over half. For the most part no major problems to this point, as far as I thought. What I had thought were minor problems and never would have known how bad they really were, appear to be the now infamous defective F15. White lines thru pictures, green lines in video, very noisy fan, occasional temp problems in past, which turning off and letting cool down seemed to solve. However, yesterday after 5 minutes on the temp warning came on and continued every minute thereafer.

I found ya'll here thru .


I want to say thank you so much to Rich for the Toshiba Return Authorization information!!!

When I took my F15 to Best Buy I explained the problems. I concluded with, "It sounds as though I may have one of those defective F15 which I'm sure ya'll are having fun with." The 'BB Geek' said yes we are. He added they would have to ship it off to Service Center. I asked how long this would take as I can't go without my computer (none of us can - eh?) He said if it was in fact a defective model, that the BB Sevice Center would just send it back for an exchange. I asked him how the exchange worked, he just said 'like technology'. In the mean time he explained thier loaner program. You purchase an open box computer (on credit card) while your computer is gone. Simply return loaner and a full credit is issued to your credit card. I was quite impressed and I do have to say so far I have received nothing but great service from Best Buy. I've had alot of people complain about BB service, but so far so good.

Purely speculation on my part...but I wonder if this Exchange Program is for PSP holders only? Or if it is for any BB customers. As I am clearly out of my Toshiba warranty period, unless the warranty was extended an additional year on the F15's as well. I have found no info on this.

I get to play the waiting game now, but it appears that I may be getting a new computer. I will update here once all is said and done. I feel so indifferent as I loved my Qosmio and I do not want to lose it. Now what to do? Does anyone know if the problems have been fixed on the G35's? I don't see that BBY is carrying Qosmio's anymore.

Does anyone have any experience with Vista? I guess I could go searching the forum for these answers.

Thanx again to all that contributed to this thread. It was definitely so helpful.

Good Luck to all of you whom are still encountering problems.

could anyone e-mail me the memo please. my email is wv01@hotmail.com

thanks in advance

I can't believe it! This thread answered the primary question I've had with this nightmarish and foolish Toshiba situation with my G15. I bought it in Feb 2005. In Jan 2006 the motherboard failed. The onsite tech came over, said he fixed it and rushed out the door. Toshiba had to send another onsite tech who ordered yet another motherboard and I had to wait several days. Came to find out it didn't need another new motherboard, the first onsite tech did a half-butt rush job.

Months later I started having problems with the system again. I found out by sheer accident one of the radio programs I send guests to that Toshiba had initiated a free upgrade. Because of the errors of their onsite guys, Toshiba gave me an extended warranty for my troubles. So I had to wait til January 2007 to send it off to their depot for repairs. Lo and behold, it comes back from the depot with problems. A week or so later it won't boot anymore. Now on to the craziest, stupidest series of screw ups by a company I've ever seen and I've been a newsman for 30 years now.

Toshiba tells me it won't boot up because I don't have the correct boot CDs for the upgrade. They send me the CDs and they're the exact same CDs as when they shipped it from Depot and the same CDs that the laptop came with two years ago.

So they sent me to the authorized service provider and they called me back the next day and said I could go ahead and load the software. I do this and it then tells me it's the wrong machine! Why? Because according to the ASP the depot forgot to update the BMI. So I take the laptop back to the ASP and they then call me to tell me that the main hard drive is making a 'noise' and they'll have to order a new one. Of course this took another week and then they call me back and tell me the OS is now installed and the system is ready to go.

I stop by and make sure to check out the unit BEFORE I go home. It took me all of 2 minutes to find out the morons didn't install the Qosmio Player recovery CD. They installed the XP but no player! How do you NOT install all the required software??? So then, we call Irvine office and some shmuck gets on the phone and says that they forgot to send the recovery CD which is the first thing you install. So he would send me a new one geared for the G15R NOT the G15. So I wait three days and the CD arrives. It' s the OLD CD not the NEW one. So again I have to go through the unending long waits on the customer service line and they state they'll send me the correct recovery CD for the G15R.

Guess what arrived in the mail? The WRONG CD AGAIN!

WTH? I call their support people AGAIN and get the same typical runaround. They send you all over the place and won't connect you with customer relations and if they do they keep you on hold for HOURS until 5pm Pacific time when they all go home.

Mind you, this year alone I've gone now 5 1/2 weeks without my G15 operational. I had to do some research on Toshiba and found horror stories from one end of the planet to the other. Their reputation for customer service and tech support is an abomination to say the least. I was one remark away from calling in the lawyers and walking them a mudhole when I found this thread.

It proves my case right here and now. I don't know if the exchange program works with my system since I didn't buy it at Best Buy but I'll see what's up. Toshiba definitely doesn't want to go to court with me because it'll cost them a fortune for something they could have handled for just a couple of dollars.

They brought this on themselves with their rush job attitude and hiring people who aren't qualified in the least to maintainance these complex computers they churn out.

I'm glad you got an exchange Rich.

Oh same here! My brother is one of the top federal judges in the U.S. and all the other cousins are Harvard law grads. Toshiba totally screwed up this time. What's scary is the overheating issue. I'm emailing that information to the various fire dept. heads that they should be aware of a possible if not real danger. They'll check to see if any fires have been reported by users of Toshiba laptops. If so, it's gonna get ugly around here.