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Toshiba Exchanging G15 and F15s due to faulty boards! - Page 10

post #181 of 252
5/6/08 at 10:15am

Toshiba F15 Video Problem Memo

Hi Rich, Can you email that memo to me at sraymond@pomeroy.com Anyone else who has it can send it if possible. Thanks.
Quote:
Originally Posted by richs10 View Post
Hi Muzzi I sent the fax this morning. Tried to send an email to your hotmail account, however, it said that Hotmail no longer accepted emails from Outlook Express (??). So let me know if you didn't get the fax. Rich
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post #182 of 252
5/6/08 at 1:22pm
Thread Starter 
Sorry, Stuartray, but I don't have the memo scanned so I can't email it. Maybe someone else here has scanned it and can do so.

Rich
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post #183 of 252
5/6/08 at 4:22pm
Can you fax it to me at 919-371-2828? I don't think I have my fax on auto answer though, so give me 30 minutes from the time of this post to get home and switch it to auto. Thanks.
I called Toshiba twice today and they said they have no record of that problem in their database. How did you guys deal with that?
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post #184 of 252
7/25/08 at 7:08pm
FYI, after having a G15-AV501 sitting in the corner of my room for a number of months, I ran across this thread and called Toshiba. First called tech support that told me it was out of warranty (and was, in fact, beyond the repair period for this problem), but to call "Customer Care" (888.811.9602) and advised that they would help me out. Once I told the lady at Customer Care about the overheating problem, she immediately asked me if I wanted to take advantage of what I believe they called the "motherboard upgrade program". They then gave me a UPS number that allowed me to take it to my closest UPS store and send it to them for FREE repair. I dropped it off last Saturday (7/19/08) at UPS. They received it on Monday and are currently working on it. I can track what they're doing online through the Toshiba website (Repair Center) link. They said it takes about 7-10 days (assuming the part is in-stock). Hope this helps anyone else having this problem...NO memo required!!!...
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post #185 of 252
8/31/08 at 9:22pm
Hi

I had F15-AV201 that run for 18 months and then stopped, i have been told that the motherboard failed, unfortunately I bought it from a shop where I live (Saudi Arabia) and that shop closed, I took it to the local vendor and told this is not part of Middle east machines and they can not repair. I wounder if there is a way that I could do to get it repair, please advise.

Regards
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post #186 of 252
9/1/08 at 2:48am
Quote:
Originally Posted by Qulaitks View Post
Hi I had F15-AV201 that run for 18 months and then stopped, i have been told that the motherboard failed, unfortunately I bought it from a shop where I live (Saudi Arabia) and that shop closed, I took it to the local vendor and told this is not part of Middle east machines and they can not repair. I wounder if there is a way that I could do to get it repair, please advise. Regards
I would contact the main company directly, instead of going to an individual shop. They ended up shipping a box with a pre-paid return on it to me, in which I put my laptop in and shipped it back. There was no need to talk to people at a store. - John
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post #187 of 252
9/1/08 at 5:32pm
Hello there

I'm new in this forum but it seems I am not the only one with problems.
My F15 stopped working about 2 months ago - stopped booting, orange light instead of blue blinking, power light blinking in code as well.
I tried to reinstall the OS but the notebook turns off after a minute or so.
Today, I called customer care at 888.811.9602 and explained the situation, and the guy, after putting me on hold for several minutes told me that I was out of warranty and if I wanted it fixed, I had to send it for service - $425 fee.

How can I use the memo mentioned here and can anyone please email it to me? kokeradio@gmail.com

Thanks
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post #188 of 252
9/18/08 at 3:19pm
i'm having the same problem with 2 of my G-15's.Could someone please e-mail the memo to neilrowland2000@gmail.com?
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post #189 of 252
9/30/08 at 11:16am
Quote:
Originally Posted by JohnSearle View Post
I would contact the main company directly, instead of going to an individual shop. They ended up shipping a box with a pre-paid return on it to me, in which I put my laptop in and shipped it back. There was no need to talk to people at a store. - John
I am having the same problem My G15 stop working did Toshiba charge you any thing to repair or replace the bad mother board.Please send me some info on what to do.I needd this loptop to load my service manuals on to do my work.
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post #190 of 252
9/30/08 at 11:17am
I am new here could you please send me the memo dead g15 thanks
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post #191 of 252
9/30/08 at 11:24am
I am new member Please send me the memo at millcec@hotmail.com dead G15.
I buy this loptop off Ebay would Toshiba charge me to repair this G15.I would like to know what to do thank you very much.
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post #192 of 252
9/30/08 at 11:36am
Do you think it it too late for the warraty to cover me dead G15 I get this loptop from a friend off mine about 6 month ago.
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post #193 of 252
10/2/08 at 4:14am
Quote:
Originally Posted by techcec View Post
I am having the same problem My G15 stop working did Toshiba charge you any thing to repair or replace the bad mother board.Please send me some info on what to do.I needd this loptop to load my service manuals on to do my work.
No, they didn't charge me a thing. They sent a prepaid shipping box to me, upgraded my system to a chipset with 6600go (instead of the 5000 series that was originally installed). I haven't had a problem since, and no cash left my hands. When I was talking to the rep on the phone, I mentioned the numerous complaints about the board being defective (on their forums and elsewhere)... he then immediately send they'll repair it for free. No threats or anything from my end. - John
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post #194 of 252
10/2/08 at 4:33am
Intresting this is still going on. I got my F15 used off of Craig's List and it was way out of warranty. Since the problem was well know with the defective motherboard/GPU , Toshiba replaced the MoBo for free including UPS shipping in both directions. They even upgraded the GPU from go5500 to go6600. This was back in 12/2006 and the Qosmio has run perfectly ever since.
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post #195 of 252
10/9/08 at 11:20am
I just call Toshiba this morning 10/9/2008 the technician told me that I am out off warranty.They will not repair or replace it. Could you send me the number you call.Or the name to some top persanel.
This is the number I call 1-800-457-7777.
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post #196 of 252
10/9/08 at 1:17pm
Quote:
Originally Posted by techcec View Post
I just call Toshiba this morning 10/9/2008 the technician told me that I am out off warranty.They will not repair or replace it. Could you send me the number you call.Or the name to some top persanel. This is the number I call 1-800-457-7777.
I just called the general Canadian Customer Care number... whatever that happened to have been. You might need to find that blackmail memo if they aren't willing to play ball. Or, you could just keep calling until you found someone who was willing to cooperate. From working as a Sprint CC operator, I know that some people in the centre are without a clue, and probably don't even know there was a problem with these models. You might want to ask to speak to their supervisor, they might be more cooperative. - John
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post #197 of 252
10/9/08 at 2:39pm
Could you send me the direct number you call please.`
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post #198 of 252
10/9/08 at 2:49pm
Quote:
Originally Posted by techcec View Post
Could you send me the direct number you call please.`
I did this a couple years ago, so I don't recall which exact number I phoned. I was assume that it was whatever was listed under the Canadian contact page, which is currently: 1-800-663-0378 Hope that helps. - John
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post #199 of 252
11/3/08 at 1:42pm

qosmio F10 motherboard failure

Quote:
Originally Posted by JohnSearle View Post
i'm having the same problem with 2 of my G-15's.Could someone please e-mail the memo to neilrowland2000@gmail.com?
Hi everyone, I'm a new guy here, I also have a problem with my Qosmio F10, it happened few weeks ago - first I had vertical lines, then my laptop started to freeze. I thought it was a Windows XP problem, so I've tried to reinstall Windows XP. During the installation my laptop just died and when I try to turn it on I've got a blank screen. It's 3 years old so I don't have warranty. I've called Toshiba Support and they told me they don't have any information about this motherboard replacement programme. Can anyone send me the memo to my email slusek@gmail.com ? Did anyone get the motherboard replaced recently? Kind regards Slusek
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post #200 of 252
11/3/08 at 1:49pm
Send a message to Techcec (the previous poster) who just attempted a replacement. Perhaps he can tell you how successful he was with his approach.

- John
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