OK, I thought I would post an update. I sent my laptop in and they received it on the 14th. Here is the status from the depot site:
Apparently two parts are needed and they are both on back order. Just my luck...lol I called customer service to check to see if they knew when the parts were coming in and they wanted to transfer me to the depot directly but the depot was closed. I hope the parts don't take forever.
I will update again when I have more info.