Originally Posted by A440
John, thanks for the heads up. have they kept your computer all this time while waiting for the part ?
I'll call to confirm turnaround time before I ship it to them.
at least I can use the computer with another monitor in the meantime...
Yes, they've had my computer the whole time. They originally told me it was going to take about 2-3 days; then 5-7 days; now 'we don't know.' Problem is that I'm moving out the country in about 5 days, so I needed my computer back before then. I've been waiting for a sales rep to phone me back to sort things out, but they have yet to do so. They said they've put a high priority request to their sales department (the support lines useless in my case), so it's a matter of waiting now.
If you're looking to see if they have the part for your comp before you send it, you might want to actually call the toshiba repair depot that will be handling your case. The support centre tells you quite a few things, and very rarely have they been correct in my case.
Phone number for the Depot (in Markham, ON) is 1-888-288-8488...