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Toshiba Exchanging G15 and F15s due to faulty boards! - Page 5

post #81 of 252
9/15/06 at 11:00am

update re my F15

they replaced the system board and it's on it's way back to me via 2 Day Air

hopefully, it will make it back to me safe and sound

also hoping this addresses my display problem.
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post #82 of 252
9/15/06 at 2:28pm
A440 ,

pls let me know if they updated the model number, and a new recovery media included or not when you receive your notebook.

that information was given in the systemboard enchancement bulletin.

btw, when did you start to see the updates on the website? two days already, I still see 'notebook' received ..
thanx
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post #83 of 252
9/15/06 at 2:46pm
Quote:
Originally Posted by oscar123
A440 ,

pls let me know if they updated the model number, and a new recovery media included or not when you receive your notebook.

that information was given in the systemboard enchancement bulletin.

btw, when did you start to see the updates on the website? two days already, I still see 'notebook' received ..
thanx

you should see some updates soon. 2 or 3 business days. be patient

looks like they had mine in-house about 7 days, so I can't complaint (yet)

I'll let you know about the model #. I wasn't aware this would change...
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post #84 of 252
9/15/06 at 3:29pm
i scan this notice,

http://us.f13.yahoofs.com/bc/43e91bf...FIvCFBBn.sVcCq
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post #85 of 252
9/18/06 at 5:30pm
online status shows repaired waiting for shipment.

that was quick .


A440, any updates ?
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post #86 of 252
9/19/06 at 12:13pm
Quote:
Originally Posted by oscar123
A440, any updates ?
yes, I received my laptop yesterday and working fine. only thing I'm noticing is that the fan was running the whole time I had it running. could be kind of annoying when doing any recording I believe they just add an R to the end of the model #. eg - F15R I did receive new patch recovery discs. no explanation re these discs, but believe I only need them if doing a full recovery/reformat. looks like majority of my data was not lost as result of the board work ps...should also note that pretty sure they upgraded the graphics chip to Nvidia Go 6600. not positive, I'll have to ck and confirm this later.
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post #87 of 252
9/19/06 at 12:37pm
I'm from the UK and have a F10 (haven't seen them mentioned in this thread) but have the exact same problems with the lines. I've had it 18mts and am now out of warrenty and am going to call Toshiba tonight to see about getting a fix like many of you have.

Was wondering if anyone thinks i'll have a problem considering mine is an F10 and coming from the UK will some of the info on here still help me?

I was wondering if someone has a copy of that memo going about could they scan it and e-mail it to me at, ricky.blayney@btinternet.com

Thanks a lot!!

Ricky
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post #88 of 252
9/19/06 at 3:52pm
I think the F15 and F10 are VERY similar models

In fact, mine was logged in by Toshiba as an F10 model and F10 is actually contained in the serial number.

you have nothing to lose by calling Toshiba. I was in the same situation regarding warranty and they took it in for repair as if it were still under warranty.

good luck !

Mike
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post #89 of 252
9/21/06 at 6:53pm
get mine back today.
TAIS replaced GeForceGo 5700 with GeForceGo 6600.
and of course, replaced systemboard.

A440, I noticed the same fan noise. I dont think it was that loud before.
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post #90 of 252
9/26/06 at 4:52pm

problemss!!

Hello to everyone
I have a toshiba qosmio g15 since I think one and a half year, everything was ok until the vertical lines appear on the screen, I think is also the video card, I would like to know if I can ask for the change of the motherboard, because im not in USA.

thanks a lot, and I will appreciate your help.

Guillermo Trejo
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post #91 of 252
9/27/06 at 10:36am
Most Toshiba notebooks comes with an International Warranty so you might be
able to have it fix with your local Toshiba service center.
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post #92 of 252
9/27/06 at 4:27pm
rodarapan is right. toshiba warranties are global. Just take the laptop to an authorized service center inyour country and they should be able to get you straightend out.

I've had a laptop purchased in the US worked on under warranty here in CHile and a friend of mine has also. The biggest drawback was having to wait an extra week for parts to be shipped from the warehouse in Miami before they could start working on them, so be prepared to for that. Also make sure to bring any proof of ownership with you when you bring it in, unless you have registered your ownership of the model with Toshiba.
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post #93 of 252
10/9/06 at 12:45pm
My wife's F15 cratered about a week ago. Got the usual $1,400 quote from BestBuy to fix it (she bought it there 15 months ago, no extended warranty).

Thanks to this site, I called Toshiba, mentioned I'd been reading about the problem on NoteBookForums.com, and he immedately mentioned the free motherboard upgrade program and is sending the box to ship the laptop.

He told me 5-7 days on the repair. Does anyone have experience that supports this?

Thanks
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post #94 of 252
10/25/06 at 4:59pm
okay, i've got the same problem with a Qosmio F15-AV201. well, actually it's a friend, but anyway, my question is are they gonna wipe the hard drive when i send it in for warranty service? she doesn't have anything backed up, and it's gonna be somewhat of a pain to do that when i can't really use the computer. i'll probably just pop the hard drive out to back it up, but just out of curiousity, are they gonna wipe it? thanks.
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post #95 of 252
10/25/06 at 5:06pm
I don't think they will do that if it's not software related problem, but if I were you, I'll back up everything just in case...
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post #96 of 252
10/25/06 at 5:23pm
they do recommend doing a backup since they can't guarantee no loss of info

I did a backup using a blank DVD and the backup utility in WinXP.

Turns out, I didn't lose anything in the upgrade (that I've noticed yet)
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post #97 of 252
10/25/06 at 7:32pm
yes rapmaster -- back up before you send it in or risk having to re-download all that pirated software! (you could always take your drive out and patch it into your desktop to remove or backup your data). Good luck.
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post #98 of 252
10/25/06 at 10:04pm
thanks for all of the advice. i booted it up in safe mode and to my surprise was able to see the screen well enough to use it, and again to my surprise nero actually let me burn a DVD in safe mode to back everything up to. the girl who owns the machine thankfully had so little stuff on her computer to back up it all fit on one DVD. i definitely can't say the same for myself...

one thing i did want to confirm is that Toshiba will repair the motherboard on the Qosmio F15 and G15 computers that are out of warranty for free. a lot of people had mentioned that they might, but i can definitely say that they will. just to let those of you know who may be out of warranty like my friend.
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post #99 of 252
10/25/06 at 11:09pm
I took out the drive and our IT guy at work backed it up for me -- Toshiba says they will do their best to keep from wiping the drive, but no guarantees, period.

Good Luck.

Geotype
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post #100 of 252
10/28/06 at 12:49pm
Haven't posted in a few on this forum. Been fighting with Toshiba. Like I said I sent my G15 in for the upgrade and new screen. Computer came back with new hard drive, LOUD fans, computer shuts down when it's hot and running SO slow. I haven't put any new programs on it. Onsite tech came out a week after sending it to Tech Depot to replace the screen once again. He has also ordered a hinge which was broken at Tech Depot. I have called Support over and over to complain about this LEMON and wanted to speak with Customer Relations at the Head Quarters in Irvine Ca. They tried over and over with no luck and will not give you thier direct number. OOPS, one if the reps who didn't speak English quite well gave me the direct phone number 949=583-3000. His name is John and trust me, he will be one of the rudest ppl you ever speak with. He denies there is anything worng with these laptops. I suggest calling him. Maybe he is out of the loop. He finally agreed he would check into my case to help me and would call me back. Taa-Dah, he had onsite repair call me to replace my hard drive again (this makes number 5) replace sys board (number 7 I think) THIS IS A JOKE
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