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How do I become a Dell Certified Tech/ reseller?

post #1 of 10
6/13/06 at 9:14am
Thread Starter 
I am in Wisconsin, any info would be appreciated...thx.
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post #2 of 10
6/13/06 at 6:59pm
Send a PM to MrEvil. He is a Dell field technician. Then send a PM to Bal' Thzar. He is a Dell affiliate reseller. They should be able to give you all the info you need.
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post #3 of 10
6/14/06 at 3:36pm
PCGeek, I've sent you 2 PMs on this. Make sure your inbox isn't full The companies that do Dell's field work are QualXServ, Unisys, and Banctec, QualXServ doesn't have any openings in Wisconsin (they list posistions on careerbuilder.com) Just check each company's website for openings. NCR does some stuff for Dell too, but not much.
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post #4 of 10
6/14/06 at 6:27pm
Quote:
Originally Posted by MrEvil
The companies that do Dell's field work are QualXServ, Unisys, and Banctec,

Didn't you forget DecisionOne? Or do they just do the Small/Medium Business Field Work and Warranty Replacements? They handle all of our service calls.
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post #5 of 10
6/14/06 at 6:29pm
I wouldn't mind knowing what it takes to become certified.
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post #6 of 10
6/14/06 at 7:49pm
Quote:
Originally Posted by JaxChris
Didn't you forget DecisionOne? Or do they just do the Small/Medium Business Field Work and Warranty Replacements? They handle all of our service calls.

I had no idea that DecisionOne was doing Dell stuff. There's not a DecisionOne guy around here. There's just QualXServ, NCR, and Banctec here. I reckon DecisionOne handles Dell's same day calls and enterprise calls. None of us up here do Dell 3.5 hour response calls, My guess is it's Decision one.
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post #7 of 10
6/15/06 at 12:27am
Computer Service companies can join a program with Dell that allows the Service company to do Dell warranty work for thier clients. For example, my company had two clients that were at one point big Dell houses. We paid Dell to join thier program and got our clients to sign paperwork that listed us as the prefered vendor for warranty work. Our techs were certified by Dell and that was pretty much it. Of course, we were limited to performing warranty work for only those clients who had signed the agreement with Dell. That program changed a little last year though. From what I understand, Dell started charging an annual fee for each customer that we provided Dell warranty service for.
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post #8 of 10
6/15/06 at 1:25pm
Thread Starter 
thanks for all the info fellas. I have sent apps into a few of the companies mentioned.
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post #9 of 10
6/16/06 at 10:30am
http://warrantypartsdirect.dell.com/...gram/index.asp

That site has some good info. If you want to just do it for yourself, you're looking at 179.....
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post #10 of 10
6/22/06 at 11:52am
Thread Starter 
Quote:
Originally Posted by Vcdechagn
http://warrantypartsdirect.dell.com/...gram/index.asp

That site has some good info. If you want to just do it for yourself, you're looking at 179.....


awsome link, THANKS
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