iPod Customer Care Madness!

Unrelated but id figure for those of you who think Dell Customer care was bad/good here was my run with the dreaded Apple.

Me: Hi
Apple: Hello This is Mike Warner Thank you for calling Apple Customer Care What can I help you with?
Me: Hi I was recently charged tax on my preorder for the iPod mini is there any reason why?
Apple: Lets see... (keyboard tapping) It appears theres an Apple Store in your area
Me: Ahh That explains it ok well then can i go pick it up from the store?
Apple: No. Its going to be shipped to the store and since you have an Engraving set for yours it will ship a week later probabaly the End of Feb.
Me: I see... Well ok so where is it now?
Apple: Hasnt shipped yet.. wait... hmmm... Hold on one second
DEAD SILENCE HOLD 6 Minutes
Apple: It appears weve lost your iPod.
Me: What? How do you lose it before you even ship it to the store?
Apple: Hold on
DEAD SILENCE HOLD 3 Minutes
Apple: What we can do for you is send you another iPod Mini with the next batch since the current batch is sold out
Me: sigh.. which is when?
Apple: Mid-Late March
Me: .....
Apple: Sir?
Me: Your kidding me? I will not accept that since I was supposed to get one in Feb your giving me one in Feb.
Apple: please hold sir
DEAD SILENCE HOLD 8 Minutes
Apple: Hi this is Tim Parker I just got a hold of situation im a supervisor here at customer care.
Me: Great... And your solution for this problem other than the peice of sh*t one I was just givin?
Apple: How about a Refurbed 3G iPod 15GB with Dock, Wired Remote, Carrying Case for in place of the iPod Mini at no extra charge?
Me: Theres no way I can get a mini? (Im bluffing im clearly happy with this new deal even if it is a refurb)
Apple: Not unless your willing to wait for the next batch
Me: Then I suppose I will settle for this one do I get the engraving?
Apple: If you wish I can have it engraved it will add an additional week to this order
Me: Nevermind about the engraving then I think im content with this new offer (SO sooooooo content)
Apple: Ok then ive gone and requested your change you should get an updated invoice.
Me: Ok
Apple: Will there be anything else?
Me: Will i still get my 1 year warrenty since you know its a refurb?
Apple: yess full one year just as if it were new
Me: Ok were done here thank you
Apple: Thank you for calling Apple Customer Care Have a Nice day

So they lost my Mini iPod and some poor fool out there is gonna open a box with the a Silver Mini iPod and the words " Steal Me " will be engraved in the back of it boy is he/she gonna have a ball with customer care

i didnt say bad i said it was madness and whether you look at it its bad/good like i said

the battery replacement is 47 dollars want the link to replace it cheap? its a company that will send you th ebattery with do it yourself instructions or you can send it in and they'll do it for you for 20 bucks more

sorry i'll see if i can find another site i know ive seen one before hold out

www.pdasmart.com likelurking mentioned

i think the pda smart one is also higher capacity

i hope whoever gets my ipod has a wonderful time with customer care