I don't consider your views a rant!!
I support your comments thoroughly. I have had one of my toshibas since 2003 and found the support to be adequate to my needs and never had any major issues with them.
If I did have a problem it was easy to escalate it to level 2 and speak to a supervisor or tech who would answer my query.
NOW, that is definitely not the case; as of recent date the Support
is out of Manila.
I called recently and spent enough time spelling my name to start a good game of Solitaire.
Seems to me that their Support has been set up to be like the Notorious exposure by the Media of past years of the mega corporation of nike athletic products.
All in the name of cheap labour in sweat shop environment.
It seems clear that this is the route that toshiba is now taking and forget about the end user. Not a smart decision and I think it will be reflected in future sales, once the word gets around. Especially to Noob's that unlike advanced users look upon the toshiba support as being an attractive reason to buy and who will be greatly disappointed.
I had to post this; as I admire members such as yourself who expose your experiences with the company. I had few bad experiences with this company in the past 3 years when I was dealing with support from canada or the usa which was always the case though i do understand there were other countries involved, I always lucked into North American suppport. Until of recent date; like yourself and thus researched why the quality has changed and was able to find out all of the aforementioned....."Manila".
Had I known that the quality of the support was going to change and be transferred to Manila, I would have purchased the Acer notebook that I was looking at for my new notebook and deal locally for any of my support from the reputable albeit small retailer that sold the units.
These big companies, whom a lot of members choose to apply terms like "nice rant", I find these member are great pretenders of such knowlegibility and yet over the years I have found very little help at this site.
I have 3 posts at the Peer to Peer, nothing concrete for ideas.
I post there as when I posted here in the past I was told I would get better response there. So where is the expertise here?????
The fact is; the measurement of input of concrete suggestions from this forum and the "peer to peer" is the same. It is sheer luck if you get a response where the shoe fits.
I have never expected a specific solution to my issue, but the possiblity of a lead on where to go to get the possible help would be GREAT!! But that seems to be out of the question!
I commend you for putting to writing your critique, as I agree and I don't believe in putting down a member for explaining his experiences with the manufacturer of his notebook!
Good for you!! And I hope you get some help here
I am going to do a post and see what it evokes!!
Good Luck and Best regards to a great member who speaks his/her mind!!!
