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Dell out of 6800 Ultras - Page 2

post #21 of 108
6/14/06 at 10:55pm
Quote:
Originally Posted by Vesuvan
Is there any way to check on the status of your repair yourself without having to contact a Dell rep? I would like to know if I'm just getting another 6800 Ultra or a 7800 GTX.
Yep, go into your account on the dell website, it should be in order status.
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post #22 of 108
6/14/06 at 11:05pm
Doh! They are sending another 6800 ultra... At least thats what it says now. Looks like they arent out of replacements, or Im getting acidfire52's card

Edit: Well it seems this is what happend to acidfire52, on the night he called support his order said 6800 ultra but it changed to 7800. Ill let you know what it says tomorrow morning guys.
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post #23 of 108
6/14/06 at 11:12pm
what would they replace a xps gen 2 with now days? would they send a m1710 because the gen 2's are not being made there anymore?
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post #24 of 108
6/15/06 at 1:05am
Quote:
Originally Posted by stev310
what would they replace a xps gen 2 with now days? would they send a m1710 because the gen 2's are not being made there anymore?

its more likely they would send a refurbished or returned m170s--- i would assume they still have a good number of them available since they were only stopped being made recently.


-chris
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post #25 of 108
6/15/06 at 1:37am
how long til the 7800gyx's run out?
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post #26 of 108
6/15/06 at 1:53am
Quote:
Originally Posted by ChainsOfChaos
how long til the 7800gyx's run out?
They'll probably have stock for the remainder of the year.
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post #27 of 108
6/15/06 at 10:56am
I go to my account and check the order status, but all it lists is the status of the return box that that was shipped out to me 2 weeks ago. Nothing futher.
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post #28 of 108
6/15/06 at 12:38pm
Thread Starter 
Quote:
Originally Posted by Vesuvan
I go to my account and check the order status, but all it lists is the status of the return box that that was shipped out to me 2 weeks ago. Nothing futher.

It was shipped 2 weeks and you still do not have it?? Wow.. That sucks
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post #29 of 108
6/15/06 at 1:20pm
Ok first to Vesuvan, my bad, your right it doesnt seem to show up in the status box. below that under my support there is something called Service call status. Click on that and put in your service call number. You should have been given it in the chat session.

And now for the good news!!!! They changed mine to a m170 G70 this morning ! Im getting a 7800gtx! Thanks Acidfire52 for the info. Heres some rep.
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post #30 of 108
6/15/06 at 1:37pm
Thanks for the Help GBmanNC. But it appears that this won't work for me since I have a basic Rapid Responce Depot / Limited hardware support warranty. I only got a Case # and a Dispatch #. I tried entering my service tag and these numbers, but no results came up. So, I guess there is no real way of knowing what I get without contacting Dell. Just have to wait see what I get, IF I ever get it back.
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post #31 of 108
6/15/06 at 2:00pm
Quote:
Originally Posted by acidfire52
It was shipped 2 weeks and you still do not have it?? Wow.. That sucks
Don't think that is what he meant. He meant the packaging that was sent to him to return the laptop to dell was shipped two weeks ago. am i right?
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post #32 of 108
6/15/06 at 3:12pm
Just got an e-mail back from the Dell rep. He checked the status and stated "The laptop's video card would be replaced with the one that was originally ordered(256MB NVIDIA GEFORCE 6800 )" So, no free 7800 GTX for me.
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post #33 of 108
6/15/06 at 3:20pm
Quote:
Originally Posted by Vesuvan
Just got an e-mail back from the Dell rep. He checked the status and stated "The laptop's video card would be replaced with the one that was originally ordered(256MB NVIDIA GEFORCE 6800 )" So, no free 7800 GTX for me.
Did he actually say 6800? They told me it would be the same card as well, but it changed. There is still hope.
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post #34 of 108
6/15/06 at 3:36pm
Vesuvan, Fight for a 7800 GTX.. tell Dell you have had enought with this messing around! Isn't this your second replacement?
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post #35 of 108
6/15/06 at 4:03pm
GBmanNC: Yes, he said that exact quote I listed above. 6800. So, who knows... maybe they'll rush it along and put a 7800 GTX to get it out the door. The Dell rep I talked to was from the XPS Dell Chat, so he is probally getting the info second or third hand also. At this point, I don't care what I get. I JUST WANT IT BACK!

Jeep4x4x4x4x4x4x4x4x4x4x4x4..... Yes, this is my second replaced 6800 Ultra. I've read that there was a bad batch of these produced. Looks like you have the same specs as I do, yours will probally die soon too. But maybe you don't game as much as I do and don't cause it to heat up.
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post #36 of 108
6/15/06 at 4:31pm
Vesuvan = Venezuela Van??..... See, I can make fun too..... NOW, come on, enough with those nasty replys!... I am only trying to give some input!!
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post #37 of 108
6/15/06 at 4:38pm
Nasty? Simply adding to your 4x4! Man, relax. We can all get nasty if we want to. I'm about ready to get Nasty on Dell if I don't get my laptop back by the end of the week.
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post #38 of 108
6/15/06 at 4:38pm
Quote:
Originally Posted by Vesuvan
Just got an e-mail back from the Dell rep. He checked the status and stated "The laptop's video card would be replaced with the one that was originally ordered(256MB NVIDIA GEFORCE 6800 )" So, no free 7800 GTX for me.

Quick question....

When they say "256MB NVIDIA GEFORCE 6800", I hope for your sake they don't mean vanilla 6800.....did they at least say ultra???

Otherwise that is a downgrade....
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post #39 of 108
6/15/06 at 4:42pm
True that.. vesuvan! Hope all goes well for you with almightly Dell.
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post #40 of 108
6/15/06 at 4:43pm
Thread Starter 
Vesuvan.. do not give up hope man. They said to me they would only send me another 6800. I think they just do not have any right now, so they are sending out 7800 to cover warrenty.

I hope you get an upgrade.
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