Originally Posted by ew2x4
UPS and Fed Ex aren't any better. Especially UPS.
You're right... all 3 carriers have issues. Here are some of my experiences:
Left my monitor at a neighbor's house in the middle of a rainy winter. Neighbors were on vacation. It was shipped "Overnight", but after waiting a week, I called the vendor, who told me it had been shipped the previous week. The vendor started a trace. DHL went to the house they left it at, and found it still lying outside. The box was so wet that they couldn't lift it without it falling apart. They tried to deliver it to me in that condition, but I obviously refused it.
Their regular ground delivery is usually OK, but their 3-day delivery service (which Newegg uses) sucks. I have NEVER had a package delivered in 3 days or less using that service. One of them actually arrived torn open, with all of its contents gone. Didn't sign for that one either.
They recently delivered a hand made classical guitar, which came in a case enclosed in a cardboard box. The case had "FRAGILE" and "THIS END UP" (lying flat) signs all over it. Because of the value of the guitar, a signature was required. Luckily I was home. It was a very windy day, and I watched the driver leave the guitar at my downstairs neighbor's apartment (The invoice was clearly marked "2nd floor"). It was left standing on end (neck at top and body on bottom) in such a way that a light gust of wind would probably have caused the package to fall over and destroy the guitar. The driver didn't even knock on the door. I came running downstairs, and asked her why she didn't want signature (since it was shipped "signature required"). She just shrugged her shoulders, handed me the electronic signature gadget, and walked off without a word.
All three really need to get their acts together, and the only thing that will cause that to happen is that some new competition, which actually does the job properly, will arrive on the scene. In other words, don't hold your breath.