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Message from Sager on dead pixels - Page 8

post #141 of 187
5/6/04 at 8:25pm
Quote:
Originally Posted by Ross
There are some monitor companies that offer a 3 yr. War. However I don't know if the process is the same for making an LCD for a monitor vs. a laptop. It might be more difficult.
Name the companies that will offer "perfect pixel" behavior for the 3 year period.


Quote:
Originally Posted by Ross
The maker already has a big problem. I have read, that a large % of LCDs have to be dumped after the are made because you can't tell if you have a bunch of bad pixels until the unit is fired up. The numbers are even worse in the larger screen sizes.
Why would any company "discard" something before it is "fired up" and any faults are observed?


Quote:
Originally Posted by Ross
Hey Adam by bad pixels does Sager count the burnt out pixcles as well as ones that are frozen on 1 color? Please advise me if what I reported was correct. Thanks, Ross
I'll leave this one for Adam or his staff.
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post #142 of 187
5/6/04 at 11:52pm
I was rushed making the dumping % statment. The maker can't tell if they are defective until they fire them up. Then they are forced to discard a large number of their new monitors. I'm trying to make the point that Sager or whoever makes your LCD displays has already lost a bunch of money on brand new LCD screens. When I was looking for my new monitor there were some, a very few, that gave 3 years with bunched bad pixels. Also 3 years on the backlight. Don't get me wrong, that is a great warranty being offerd. I'll try to find some of companies that made them. I never said "perfect pixels" there had to be several in a row. Ross
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post #143 of 187
8/10/04 at 8:05pm

Test

Just posted this in another thread.
I hope it helps.

http://www.gdargaud.net/Hack/DeadPixels.html
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post #144 of 187
8/27/04 at 10:38am
Does the 3790 fall under the center pixle policy or the standard 5 pixles?
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post #145 of 187
10/22/04 at 3:27pm
This is the type of response anyone looking to purchase a computer wants to hear.
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post #146 of 187
10/26/04 at 7:13pm
I have a pixel stuck on (I think--it's a bright spot) near dead center on black or blue backgrounds. I called Sager and they said their policy is 2 pixels within the center.

What to do, what todo...



Quote:
Originally Posted by Valkryst
Does the 3790 fall under the center pixle policy or the standard 5 pixles?
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post #147 of 187
10/26/04 at 8:34pm
From the 1st post - dated September 2003.

Quote:
UPDATE 9/22

Once again, Sager will honor their unique policy in regards to dead pixels. Sager will replace all screens on the 5680 and 8890 within 30 days of Sager's invoice date that have one or more dead pixels in the center area. Please see above for the definition of the "center area."
Might give your reseller a call about this - I would be real miffed if it was mine.
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post #148 of 187
10/26/04 at 9:57pm
Quote:
Originally Posted by Valkryst
Does the 3790 fall under the center pixle policy or the standard 5 pixles?
Yes, the 3790 will be covered under this policy.


Quote:
Originally Posted by Squint
I have a pixel stuck on (I think--it's a bright spot) near dead center on black or blue backgrounds. I called Sager and they said their policy is 2 pixels within the center.

What to do, what todo...
You will want to contact Sager again, they should take care of you. If you still have trouble contact your reseller.
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post #149 of 187
11/28/04 at 8:29pm

Concern With Sager On Dead Pixels

I wish to state that the Sager 9860 is by far the sexiest notebook on the market. However, it seems that more issues have been raised with Sager and dead pixels lately. This concerns me. When I walk the notebook isles in the electronics department ... I can honestly not recall ever seeing a dead pixel with the models on display (HP, Sony, etc.).

To summarize, I am torn between taking the risk of purchasing the sexiext notebook on the market sight unseen ... or going with something else less attractive (HP, Sony, etc.) with the bright-view screens that do not seem to have this issue.

~Vaughn~
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post #150 of 187
11/28/04 at 9:10pm
Quote:
I wish to state that the Sager 9860 is by far the sexiest notebook on the market. However, it seems that more issues have been raised with Sager and dead pixels lately. This concerns me. When I walk the notebook isles in the electronics department ... I can honestly not recall ever seeing a dead pixel with the models on display (HP, Sony, etc.).

To summarize, I am torn between taking the risk of purchasing the sexiext notebook on the market sight unseen ... or going with something else less attractive (HP, Sony, etc.) with the bright-view screens that do not seem to have this issue.
Think logically now. Would they sell more by putting non-perfect notebooks or perfect notebooks on display? Most definently the latter. HP, Sony and all the other companies definently have dead pixels, but the notebooks on display dont because they wan't you to buy one. In conclusion, all notebooks have a dead-pixel issue...
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post #151 of 187
11/28/04 at 9:12pm
Quote:
Originally Posted by Vaughn Logan
I wish to state that the Sager 9860 is by far the sexiest notebook on the market. However, it seems that more issues have been raised with Sager and dead pixels lately. This concerns me. When I walk the notebook isles in the electronics department ... I can honestly not recall ever seeing a dead pixel with the models on display (HP, Sony, etc.).

To summarize, I am torn between taking the risk of purchasing the sexiext notebook on the market sight unseen ... or going with something else less attractive (HP, Sony, etc.) with the bright-view screens that do not seem to have this issue.

~Vaughn~
My Toshiba which I bought from Best Buy (yeah yeah I know, I won't do it again) has three dead pixels - or rather groups of dead pixels. I believe they cover this under the 3yr plan I bought but I haven't been willing to go to Best Buy and have them look at it and give me their opinion. It doesn't bug me too much but they're noticeable and one can be found really easily (it's a grey pixel at the top of the white address bar in Firefox and IE).

Also, my grandfather bought an HP notebook a couple years ago from Circuit City, got home and it had a line of pink pixels down the middle of it. Took it back and they said it was dead pixels (first time I'd heard of dead pixels actually) and gave him a replacement which has two small grey dead pixels in the corner.

Anyways, what I'm getting at here is that buying a notebook from a consumer electronics store isn't going to make sure you have no dead pixels. Sure you could keep taking it back to the store if it's got dead pixels and exchanging it but that would be silly and you there is the possibility that you could go through the entire inventory of stores in your state before you found a notebook that was completely pixel-perfect. That would be silly.
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post #152 of 187
12/9/04 at 7:38am
Ross,

Don't worry, nobody looses money on faulty LCD's in production.

The price of unusable LCD's with lots of dead pixels is calculated in the price of the LCD they sell.

Quite same is with CPU-s, RAM-s, and all other semiconductor tehnology.
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post #153 of 187
3/6/05 at 8:50pm
Hrmm, I recieved a replacement 3790 for my original that was busted and my screen has a stuck pixel. Ive had it for a bout 2 weeks, does sagers new plan cover 3790 models? I dont know if I would fall under this sicne this is a replacement for a previous one I had that kind of self destructed.
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post #154 of 187
3/6/05 at 9:13pm
Krowa02,

Most likely it will not - Basically, you did not pay for it (new policy). Now if your unit meets the "old criteria", I would think that it does.
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post #155 of 187
5/20/05 at 2:51am
The industry standard may allow for X amount of dead pixels on a LCD but my standards dont accept that. Dead pixels should be covered by the normal warranty IMO. I wont do business with companies that charge extra to cover something defective like a dead pixel. I'm not going to pay for something defective and I shouldnt have to. Nor should any other consumer.


Just my .2 cents on the subject.
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post #156 of 187
5/20/05 at 3:56am
Quote:
Originally Posted by Skott
The industry standard may allow for X amount of dead pixels on a LCD but my standards dont accept that. Dead pixels should be covered by the normal warranty IMO. I wont do business with companies that charge extra to cover something defective like a dead pixel. I'm not going to pay for something defective and I shouldnt have to. Nor should any other consumer.


Just my .2 cents on the subject.

That would be all fine and dandy in a perfect world, but here is the problem, LCD manufacturers set the rules... not the companies that buy them. If the companies that bought them had to eat the cost for defects, then they would have to raise prices. So either everyone pays more or the select few pay more. I can't say I agree with LCD manufactures policy on defects, but we all still have to live with them.
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post #157 of 187
6/8/05 at 9:08am
Yahh .. i mean i wish to every1 to get a perfect screen, but .... it's not for free and when is the world going to be perect :S
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post #158 of 187
7/18/05 at 6:56pm

Bad Pixel

The type of behavior that Sager is demostrating is unacceptable. In a past job i have bought hundreds of laptops from Dell, Apple and IBM with rarely a bad pixel (less than 1% of purchased units)

I am currently on my 3 Sager laptop with different screen defects. I am keeping my fingers crossed that the 4 unit will have a good screen. The problems i have are with the back lighting. I have to admit that there have been as many as 3 bad pixels on each screen. I am sorry, but i have to agree with Skott, this is a quality issue from the screen manufactor and is unacceptable.
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post #159 of 187
7/18/05 at 9:04pm
Quote:
Originally Posted by paragoat
The type of behavior that Sager is demostrating is unacceptable. In a past job i have bought hundreds of laptops from Dell, Apple and IBM with rarely a bad pixel (less than 1% of purchased units)
Considering neither Dell, Apple, IBM, nor Sager manufacture the LCD displays used in their respective machines, I hardly believe said manufacturers can be held liable for faulty displays.
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post #160 of 187
7/19/05 at 2:32am
Every LCD manufacturer has a certain defect rate measured in defects per million. The best manufacturers approach six sigma quality (1 defect per million opportunities). Regardless, the computer manufacturer who buys the most LCD screens has the most leverage to require 0 defects in the screens they purchase at they price they want to pay. So Dell, Apple etc. get the best quality screens. Smaller volume mfgs get either consistently good quality screens or a good price...they can't have it both ways without increasing the price of their systems.
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