Dell Tech Support Employees are Idiots
Thought you all might find this mildly entertaining. I tried my luck with Dell Chat Support to see if they could help me out with the MediaDirect issue...yeah right. I knew where the conversation would end up from the first sentence this idiot wrote:
Me: "I am having a problem with MediaDirect. It loads up properly but when I click on “Pictures” I can’t open them. It only allows me to click on the C drive, a CD, or “Backup” but when I click on the C drive nothing happens…it doesn’t actually show any of the folders on the C drive."
Dell: "How do you access the MediaDirect?"
Me: "the button on the hinge cover"
Dell: "Thanks, there is a repair feature we can download. Give me a moment and I will provide it to you."
Me: "i just did that actually"
Me: "are you talking about the mediadirect repair utility"
Me: "that comes on my driver/diagnostic cd"
Dell: "Lets download the one from the website just to make sure."
Me: "i literally just did it"
Me: "before opening this chat up"
Me: "i had to"
Me: "i had reformatted my hard drive and reinstalled windows"
Me: "i got the cd for it two hours ago"
Me: "in the mail"
Me: "i mean"
Dell: "Oh, okay, you have to leave 1308 MB of unpartitioned space in order to install the Media Direct."
Me: "if you think i should do it again i can but i'm just saying"
Me: "that's if i'm reinstalling"
Dell: "No, you are probably going to need to reinstall windows."
Me: "which i didn't have to do"
Me: "i didn't change the hard drive"
Me: "i'm using the system one"
Me: "i didn't mess with the hpa partition"
Dell: "The PC RESTORE?"
Me: "i just had to repair"
Me: "no no"
Dell: "You said you reinstalled and formatted Windows, correct?"
Me: "so i reformatted"
Me: "deleted all the partitions except the 40 mbdell utilities one"
Dell: "Yeah, that is what I am talking about."
Dell: "You have to leave 1308 MB unpartitioned."
Me: "reinstalled windows"
Me: "on the instruction sheet"
Me: "that came with the cd"
Me: "it says"
Me: "i only had to do that if i am replacing my hard drive with a new hard drive"
Dell: "You will have to do that if you repartitioned the system. The thing is, we usually recommend the PC restore, but you deleted that partition so we cannot make use of that."
Me: "this is exactly what i did: http://www.notebookforums.com/post1771092-1.html
Me: "and it worked for that guy and quite a few others"
Me: "if i did have to leave 1308 mb free, i probably wouldn't be able to access mediadirect in the first place"
Me: "but i can"
Me: "it loads up fine"
Me: "it's just the C drive icon in "pictures" which i can't see my pictures in"
Dell: "I have worked with Media Direct a plethora of times, ******."
Me: "well you should tell the dell people to change this manual then"
Me: "because i followed it exactly"
Dell: "I apologize the manual is conflicting."
Me: "it even says on here "use the repair utility cd to repair dell media direct if you are receiving this kit with a new computer and you want to change the way your hard drive is partitioned""
Me: "that's blatantly incorrect then?"
Dell: ". The update contains changes that impact only certain configurations, or provides new features that may/may not apply to your environment."
Dell: "I may need to send you a MediaDirect installation CD not just a repair utility."
Me: "i received that today actually"
Me: "i just didn't think i'd need it"
Me: "so you definitely think i need it huh"
Me: "reinstall windows, leave 1308 mb unallocated space"
Me: "then reinstall?"
Dell: "The CD or the reparition?"
Me: "the cd"
Dell: "I am going to send you a CD for it as well, just in case I am incorrect on this, ******."
Me: "i received both the mediadirect reinstall cd and the driver/diagnostic cd with the mediadirect repair utility"
Dell: "Okay cool, did you run the reinstall CD, *****?"
Dell: "******, sorry the spell check is a bit odd."
Me: "no just did the repair utility"
Me: "since you say you've worked with this so many times"
Dell: "Correct, this can be a difficult issue, ******."
Dell: "Due to the fact that it runs outside the operating system."
Me: "i'm sure you know that 1308 isn't enough space: http://www.notebookforums.com/post2031188-233.html
Dell: "No, I promise that is the exact amount of space for it."
Me: "everyone on this site who's tried that said at least 1450-1500mb is necessary"
Dell: "Well, my dell training manual states that it needs 1308MB."
Me: "they say that it freezes at 10% with 1308"
Dell: "I do not know what type of configuration they are utilizing."
Me: "i'm not trying to be obstinate but i promise you that figure is wrong"
Me: "but don't worry about it"
Dell: "No sir."
Me: "i'll find the answer on some forum or something...thanks anyway"
Dell: "It is not."
Fcuking idiots. I love how he first tells me he's worked with MediaDirect a "plethora of times" and apologizes for the manual having incorrect information...but not a moment later telling me how he promises his training manual is correct about the 1308MB needed even though that number has worked for no one. Ugh.