Laptop technition certifications? - Page 3

Huh ? In home warranty means they will send a tech to your home (the parts will be sent to him). And on another note, next day service is a joke {Our technician will contact you in 1-2 days to schedule an appointment}All I need is a gpu fan for my 9100,
still after 2 hours of phone time they want to send a tech over to replace the gpu fan.If lying and saying that I have all the certs would get the fan shipped to me would work I'd be all over it.

I don't know if that's PC ,but I'm lmao.

I suppose you're only speaking for yourself.

You would pay $230 CANADIAN if you wanted a better warranty then just sending it to the depot, as Pinko wanted. he wants them to ship him parts when his warranty does not allow it. There is no argument that it is easy to do, but Dell just doesnt allow parts to be shipped to your house under the "depot warranty" unless it is some speial circumstance like LIEING about your credentials.

You are right about the home warranty but the dell techs WILL send you parts if you have the home warranty. It doesnt matter if next day service is a joke in your area, I suggest you call dell and complain if thats the case. Really you are spreading mis information here. Dell will ship parts to your house if you have the in home service or on site service. They will NOT ship parts to your house if you have the DEPOT warranty. Unless of course, you LIE about your credentials you dont have just because you were too cheap to buy warranty for an extra $5 a month!

I'm not spreading "mis information" I'm telling you about my experience with Dell. I purchase the 2yr. next business day warranty with all of my Dell's.You can coax them into sending you a part but it's not a standard practice, unless you are purchasing the part.
Question for all; What has been your experience with NBD warranty?

Here is a link to a list of what is considered "Customer Replacable" and what is not:

http://warrantypartsdirect.dell.com/...m/cru_list.xls

That's specifically for Warranty Parts Direct, but I'm pretty sure that the list applies throughout the entire system. Basically, if the problem is with something on that list, then they can (and will) send you the part without any headaches. If it is not, then it is their policy to require a technician to install it (either at the depot, or on-site).

If you have on-site service, Dell tends to be more flexible because it is very expensive for them to send out a tech, so they are much more likely to be willing to work with you on getting a part out. It is there perogative to choose whether or not to send the part without a technician--there is no provision in the warranty itself to allow a customer to replace parts that are not designated as Customer Replacable. If you have depot service, this incentive to allow you to replace your own part does not exist, but the risk of you screwing up the install still does, so they choose not to send the part. Again, this is their choice.

Apparently occasionally you can convince them to send out a part when you have depot service (I guess some people have?); however, don't be surprised if you encounter resistance. I guess I'm with Corbett in the sense that I think it is wrong to lie about what kind of certifications you have. In my opinion, your better (and more ethical) option would just to play Representative Roulette until you get a rep that is willing to work with you on it. That said, don't expect too much from it ... it is against their policies to do so, and I've found that their outsourced support reps are very hesistant to even attempt to deviate any from the standard policies.

+REP FOR YOU!

You hit the nail on the head.

-Corbett...The term is "LYING, not LIEING"


...You relly need to worry about other things besides how people go about getting warranty parts replaced. It's broken, right? It needs to be fixed by Dell, right? So he wants the part sent to him instead of sending in an entire laptop...Hell, makes sense to me. Funny thing is, while you are arguing about it, it actually is saving Dell money in shipping, troubleshooting, replacing parts, and repackaging the item...

Seems like a win/win situation to me. I have the full warranty support for all of my laptops, including next business day service. & XPS Busines support (not end-user support). It does not bother me one bit if somone tries to get a part sent to them...Why? Because I have experienced some of there terrible end-user support in the past & would do anything to avaid sending a $3,000 laptop in.

I can afford the extra money to pay for the support, not all people can, or are willing to spend that kind of money on a warranty...So please fall off your high horse & grab a dish of reality...


...And please stop trying to insult people on the boards, it's really silly.

-Corbett why are you so much into this? If it's doable and the guy can do it I do not see why not. There are lots of people on these forums that are able to do this kind of work. I personally fix my own lappy and all that kind of stuff and do not really have any certifications.

PS. your avy scares me man

Corbett...The bottom line is simple... His warranty allows for parts to be sent to him, as does the next business day in home service. He is not doing anything to circumvent Dell's policy on parts replacement.

He is simply trying to determine the best way to minimize the amount of time he has to spend on the phone with Dell support reps that do not have a lick of tech knowledge & rely on a "script" for all of their answers.

If he has to tell them that he is an uber tech to get them to send the part & they approve it than more power to him...(you should read the Dell manual...It shows you how to take apart your laptop to replace parts).

your argument is flawed because he is not breaking any dell policy, nor is he trying to gain access to any service that is not already available with a little work.