Feel Ripped Off? - Page 3  

I'm going to jump on this one. I know you may feel ripped off, but the video card modules serve two purposes actually.

1- Change the module in case it burns out. In computers with integrated graphics cards this is not possible, the video module burns out you're out of luck.

2- Indeed, it can be "upgraded" if you will. However, system manufacturers are not at fault here. Video card manufacturers made cards that are indeed more powerful but require more power than the original motherboard could provide. Thus, the reason why a second motherboard revision was made and a new AC adapter with more power is provided with such upgrade, therefore the need to change motherboards if you have an older model.

It all depends on how you see it. It could be the video card's manufacturers fault for making the video cards that required more power than originally planned. Or, you can blame the public for constantly pressuring the video card manufacturers into releasing a more powerful video card as soon as possible without giving them enough time to make it work better and with less power requirements.

3- It could also have been that the big wigs at the video card manufacturing company that also put pressure on releasing the product ASAP, without giving the engineers time to make it work either better or with less power.

I don't know which one of these happened but is a guesstimate. I'll ask you one more question: does your current video card handle everything you throw at it and does it run perfectly everything currently on the market?

Actually, my comments were not directed at you, Luke, they were in response to the post directly above mine. I hope you didn't respond out of a guilty conscience...

I had a desktop (ultimate in upgradeability right?), and I wanted to upgrade the video card. I also had to upgrade the MoBo for a much higher total cost than I had initially anticipated because the newer video cards didn't use PCI slots... they used AGP.

my point is standards change. Sometimes that means it's more work/expensive to upgrade one little part than you (or the manufacture/reseller) thought it would be when the machine was made/purchased.

Frankly if you buy ANY computer equipment counting on it 1) being compatible with future hardware/software, or 2) easily upgradeable (or upgradeable at all) you're asking for disappointment.

If I had a sager and this was the case, I would never buy from them again--and now I never will.

When I got my laptop I well knew upgrades were a posibility, but knowing the graphics card industry I knew it could be very sketchy. Look at the voltage requirements on the high end cards. Look at how they've gone way way up with each new generation. Clevo or Sager cant be expected to predict how much higher the voltage requirements will be in the future. They did the best they could. They wouldnt know the new series would require this much juice to run. I dont regret my purchase and I would buy a sager again. They're VERY reliable.

Back when the 9860 came out they advertised it with replaceable or swappable graphics. Definition of replace: "1. To put back into a former position or place. 2. To be or provide a substitute for." At time of original release this was completly accurate. You could take out and put back in a video card or you could use any of the other existing Clevo video cards out at the time to substitute the one you had. Again, CLEVO CANT BE EXPECTED TO PREDICT THE VOLTAGE REQUIREMENTS OF FUTURE VIDEO CARDS. They gave you the best they could at the time.

And now if you buy a brand new 9890/9750 you can put in MANY differet graphics cards. GeForce 6800, 6800 Ultra, 7800GTX, 7900GTX, Radeon x700, x800, x1600, and Quadro 1400! Thats a lot of choices with the latest motherboard, isnt it? How many other companies could provide you with that much expandability? NOBODY! They're trying to live up to their statement of replaceable graphics as best they can. Nobody is perfect but they're trying their best. Soon the Radeon x2k series and Nvidia 8 series cards will be out and they'll have PHENOMENAL power requirements! Has anyone else looked at the expected power requirements on these cards? I doubt they'll be able to put them in laptops for quite a while. But the industry will want it and people will start complaining that Sager and Clevo lied again.

Twilight, for what it's worth, I agree with what you're saying here.

Here a simple quote to sum up this thread:

"You can please some of the people, some of the time, but you can't please all of the people, all of the time". - Abraham Lincoln (He actually didn't say this, this is a common deviation of his famous, "You can fool some of the people" quote).

Bottom line is this,

For any PC upgrade, there will always be a finite amount of time to "Upgrade" your computer (Laptops, desktops, servers, etc). Moore's law looks to be good for at least another 20 years as well. There will always come a time where upgrading is not feasible (Cost to benefit), or possible (The product goes End Of Life), it's Moore's law of technological evolution.

The problem is that for 25 years (1981 IBM PS/2 inception), most people still don't get this.

If there wasn't a legal loophole in IBM's technology rights to the PC, none of us would even be talking about this.

All I can say is I love my 5720 even though it's already been superceded, big deal. Still hauls a$$, and I will probably upgrade it rather than buy a whole new rig at the end of the year, simple.

This thread is still going?

One thing everyone needs to keep in mind is that this was all new tech and really you should wait a year to buy because your almost always going to run into problems. With that said.. I dont see what the problem is.. those older video cards still run..and run well everything you throw at them..

Yea I understand everyones preconceive notions. It falls under the I paid 3k for a laptop, there fore I shouldn't need repairs out of warranty. At any rate, it is new tech so I can easily see how these motherboard upgrades was just as much a surprise to you as it was to them. As someone pointed out, the unit still can be upgraded...as before, upgrade ment buy new laptop because everything was intergrated.

Still legally its all in the wording. The best thing to do is actually question what this means before you buy.

Now Luke, when is Sager coming out with a 12-13.1 or even 14 inch with a good video card so I can rejoin the Sager family :P

Heck I feel ripped off as well here is why. I had a 9860 computer and the motherboard burned up right after warranty was up. I take great care of my things and didnt want it sitting there useless. I contacted Sager for a repair. I got charged 1k for it. I was upset. I could pay $600 for "refurbished parts that I had". I had 9860 with x800xl and it ran fine. The upgrade was to 9890 with geforce go 7900 512MB.

I paid it but didnt understand why they couldnt just replace the board and give me my own card back in it. I never was sent the x800xl card back either. Extra money for them eh? Free part to use on another pc that needs repaired.

To top it off I got this notebook back and Im dissapointed with performance. All of my 3d first person shooters have issues with hesitation. even with graphics set down.

3dmark 2005 no longer finishes unless I turn HTT off by setting affinity to 0. otherwise lockups on CPU tests.

Ive emailed Sager but really dont want to send it in and they arent sure of problem

3dmark 2006 finishes fine and smooth prime 95 2 sessions 9 hours no problem so really hard to show something wrong so I dont want to pay for them to tell me all the graphic stutering related to the games.

I feel reipped off like thread says overall have about 4300 with repairs in this notebook not evne 2 years old. I just need to get those portable lan party boxes instead so I can by micro things myself. Someone just needs to make a good protable screen with accessories to accompany it =).

Anyway I dont suggest a sager unless you got money to blow and would never use it as my primary machine.

You are a very good example of why an extended warranty should be purchased. For laptops, my general rule is to purchase an extended warrant that very closely matches my expectations for upgrade/update/replacement. This is for ALL vendors, and is not limited to Sagers.....

I know, spilt mik.......

You don't see what the problem is because you're logical

I completely agree with this. However even with a warranty with SAGER everytime I send it to them I yes I have to pay to ship it. It should all be covered.

Im having problems with the board and video that was replaced it contains a new one year warranty. Well guess what I have to send it back. Who will that cost... Me... even under warranty I have to pay again. I wont get refunded the original shipping as well. So now I have $130 tied up in shipping and insurance for stuff under "warranty" Its a rip off. That should be covered. Its not my fault the parts they replaced dont work.. so why am I paying for it... again.

So this time Im selling the notebook. If I can find someone to buy it. When it comes back Im just gonna sell it. I dont even care if it works perfect Im done hassling with this company. Somoene will get a nice sager 9890 from me for $1500.

I just went out and purchased an HP notebook. Its not as nice of a screen, its slower has less ram less features but you know what. Its from a local store and when I have problems Im not shipping it anywhere and eating the cost. Also I got 2 year warranty that will cover accidental things like dropping it or spilling a drink in it. So now Im covered. I can still play some games just with settings down.

But again I still feel ripped off... heck I imagine even selling it for $1500 will be a chore considering people by regular notebooks for that. I may just have to keep paying on new notebook and end up with two but either way Im not paying to fix it anymore Im done with it and I feel RRRRRRIIIIIPPPPEEEED OFF.

Wow I was reading this... now Im even more upset about my repair. Do you guys realize I had an x800 in my 9860 board and was looking for cheapest repair. They said my 9860 board was bad and needed replaced and that they coudl replace my 9860 board with a refurbished one for $600. Then they said if I wanted new parts with new warranty I could go with 9890 but had to put a 7800 or 7900 in it. That is very upsetting. So Im not saying they LIED but they told me I had to use one of those cards with their new board. Reading your post is almost making me think they lied. They should have been able to give me a new 9890 board with my x800 card.... dang it ... ripped off again. Adding to my post. I had emailed SAGER about my video card problem. I let them know I removed some thermal pads and tried silver compound. I have in the email they agreed to refund the upgraded parts. Now they got the notebook and said they were surprised when they open it that it was modded. Good greif thats why I told them what I did before I spent the money to send it. Its very frusterating to dump 3300 in anotebook then 1000 to fix it and still end up with nothin. Then Sager knows that Nvidia wont take back the card so they dont want to eat the cost.. well if you dont then dont agree to refund it first. I also noticed no stickers of any kind saying if I opened up the card it would void any warranty. Maybe common sense but no sticker and then they agreed to refund.

I upgraded my 9750 to a GO 7900 for $500 total with a tradein. I had them do it while Sager had it for a warranty repair. Sager has been good to me. The shipping costs are killing me though!

Hey Luke - don't sweat it - you sold me a a** ripping notebook (9750) that blows my dual Xeon away. You're still ok in my book. I always was able to get with you or Sager directly with any issues. David from Sager support even called me today and said he would do everything he coukd to get my notebook back to my by Friday and it's now on the way! I just talk real polite, and make nice. Politeness has always worked for me!

No disrespect intented but it was made very clear to me that this was the way Sager works as a small company. Did the place you got it from not tell you??

I bought an extended warranty from my reseller, note that my 9880 went in multiple timesunder warranty. Between the window of opportunity to buy the extended warranty and the time I purchased it my reseller went belly up and took my extended warranty with it. No word, call, email nada from reseller. Sager new this but didn't offer to make an exception for our cases (there are others here that have had the same problem). Now if one of the resellers of sagers goes belly up, sager knows about it. They frankly have a small segment. Now where is the so called value of this? I put up with multiple breakdowns of the machine which Sager is clearly aware of but no help to help for a customer?

I also won't be recommending any of the other clevo clones for that matter due to poor reliability. (Don't bother with the "you didn't do this...you didn't do that" mantra). I reserve extra negative feelings toward Sager for leaving me twisting in the wind when a reseller went under and they know about the multiple problems I have endured with the 9880.

They will not stand behind their retailers and truly only hold to the letter of the agreement.

They can get bent.

Odd, the reseller "flew the coup with your warranty" and is Sager's fault. Let's see.... you bought the machine in Jun 2005, had already r=sent it in to Sager for a repair - wonder how long you waited untill you found out that you should have received some paperwork for the warranty and did not. Personally, when I spend $400 for a warranty I want the confirmation paperwork "Right Now" and if I don't receive it in a reasonable amount of time it's "Chargeback" time on the credit card charge for "Non-receipt of product/services".

I wonder if Ford Motor Company is responsible if a "fly by night" car dealer "took the money and ran"? Doubt it....

Or...is it that you didn't buy the warranty and did not ask Sager if your could buy one through them that is upsetting you??

Oh well, to each their own..

hey g omaha dickhead.. read my previous posts before you start talking smack you brown nosing ass.

If you know anything about sager notebooks and by your post number i assume you do(no life), you have 8 months from purchase to get it. I got it about a month before the 8 month period was up. My fault I guess but um.. who thinks the place is going out in a month. Probably you because you are perfect in everyway right??

I'm saying that because Sager only deals with a handful of resellers, when one of them goes out of business, it would be in their interest to try to help the consumers of their product who got screwed the chance to purchase the extended warranty. I did do it as a chargeback genius, but it still didn't change the fact that I was out of the warranty window and they DID NOTHING to try to help me. I don't want anything free. I wanted the opportunity to purchase the warranty but was ignored. Like your lame ass excuses for them should be ignored.

And your "fly by night " analysis is weak, not unlike your social life I'm sure.
I just returned to see what's going on in here and its the same ol same ole.....

Apologists telling the people who are having problems that they are stupid and should know better. And people who haven't had problems telling us "I don't have any problems so why are you complaining". Blah blah blah

The whole thing sickens me and now they have made an unhappy customer that is more than willing to flame them publicly as many chances as I get.

Michael,

I agree with alot of what you say. I see alot of that happening in the forums also, people apologizing for Sager when they just arent handling problems. I didnt buy my notebook from a reseller I got it straight from sager. I tried to fix a video card on my notebook using some arctic silver when it quit working after getting it back from a 1k repair... sure I could argue Sagers side but they agreed to refund my repair after I had told them I had modified the graphics card with arctic silver.

Im not a the type of person that wants things for free either. I just dont want to be told one thing spend the money to send it to them and then be told another thing Why would I tell them I made the modifications before sending it? Well obviously so I wouldnt waste my time or theirs if its a problem.. along with more of my money.

I suggest staying away from the SAGER notebook myself, thats what I plan to do. These overpower gaming notebooks have many many headaches, I read about tons of them in this forum.

But yes Michael the people not having issues treat it like its no big deal I understand that also probably the first year owning my Sager I would have done the same thing. I guess we have just experience a little more reality then people that havent had issues.

Now that's a very intelligent response - NOT!!

I am not supporting Sager - just pointing out that your expectations might be a little excessive - doesn't matter who you are dealing with. Now, having evidenced the amount of self discipline exhibited; it'sno wonder you got nothing...now if you had logically presented a case to Sager's management, they might have considered it. I'll bet you did neither.

When you live a little and grow up, you might have something really productive to add -regardless of Physical age. And BTW - My social life is just fine.

I guess you're just a or

Thanks for the rep points (Special needs kid indeed?) At least you had the guts to sign the derogatory rep...