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Integrated is NOT the same hardware as Audigy in M1210

post #1 of 17
7/8/06 at 8:43pm
Thread Starter 
I saw some people talking about this in another thread, so I asked dell.

7:28:11 PMSystemWelcome Bobby Luciano ...
7:28:11 PMSystemConnecting to server. Please wait...
7:28:11 PMSystemThank you for using Dell Chat, a representative will be with you soon.
7:28:11 PMSystemInitial Question/Comment: I've heard that the SB Audigy sound on the XPS M1210 is the same hardware as the integrated with extra software. Confirm/Deny.
7:28:20 PMSystem You are now being connected to an agent. Thank you for using Dell Chat
7:28:20 PMSystem Connected with XPS Rep Wayne
7:28:31 PMXPS Rep Wayne Welcome to Dell Sales Chat. My name is XXXXXX. I'll be your personal sales agent today. I'm reviewing your question and typically respond in 20 secs or less so please don’t go away.
7:28:58 PMXPS Rep Wayne it is not
7:29:44 PMYou Ok, is it upgradable after ordered?
7:30:14 PMXPS Rep Wayne no
7:30:36 PMXPS Rep Wayne it is still integrated but its not the same as the non audigy
7:30:43 PMYou Ok, thanks


Dell has spoken.
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post #2 of 17
7/8/06 at 9:29pm
Hmmm....interesting. Maybe we can get pic's from you owners that have both options..
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post #3 of 17
7/8/06 at 10:15pm
I can assure you that that Audigy stuff is nothing more than special Creative Labs software package that gives you SOFTWARE EAX. It's the same sound chip weather you order it or not.

P.S. Dell tech support people are morons when it comes to knowing what's actually in the systems. As a general rule they don't know their butt from a hole in the ground when it comes to hardware. Chat and tech support is the LAST people you should be asking.
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post #4 of 17
7/8/06 at 10:50pm
Integrated Sound Blaster® Audigy™ HD Software Edition [add $25 or $1/month1]

This is straight from Dells M1210 configuration page. If you want to believe that it's hardware, that's your choice. It's been covered many times here and SoundBlaster will only charge you $19.99 for the same software.
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post #5 of 17
7/9/06 at 12:57am
Yep, total BS. I got the Audigy edition free (wouldn't pay a cent for it) and it's still the basic Sigmatel soundcard without the Audigy software (that I won't install anyway).
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post #6 of 17
7/9/06 at 2:48pm
Thats good to know, that will save me $25. I think a lot of people buy it because it sounds like a good upgrade, AND its cheap..
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post #7 of 17
7/9/06 at 9:01pm
Hmm. I talked to a xps rep also, and he told me its was a card upgrade. For the canadian site, this is what you see:


Note there is no "Software Edition". I'm not implying that the US/CDN systems are different, this is just what i know. I was also suprised that the "Multi-channel Surround Support" was "Stereo to 7.1 surround depending on system codec". I though 5.1 was the limit.
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post #8 of 17
7/9/06 at 9:42pm
Having looked at the service manual for this system there is no hardware Audigy option listed

As doc evil stated a lot of the reps don't much and they are just trying to wring more money out of you

Rob
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post #9 of 17
7/9/06 at 11:06pm
Dell trying to get more money out of us? C'mon, they'd never do that....
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post #10 of 17
7/9/06 at 11:38pm
An interesting convo i had with another rep:

7:19:52 PM System Welcome Geoff Heathridge ...
7:19:52 PM System Connecting to server. Please wait...
7:19:52 PM System Thank you for using Dell Chat, a representative will be with you soon.
7:19:52 PM System Initial Question/Comment: Sound Blaster Audigy upgrade is hardware/ software?
7:19:56 PM System You are now being connected to an agent. Thank you for using Dell Chat
7:19:56 PM System Connected with XPS Rep Wayne
7:20:15 PM XPS Rep Wayne Thank you for choosing Dell's Digital Home XPS Experience, my name is Wayne. I will be your personal assistant today. Give me a moment to review your concern. Please don't go away…..
7:20:26 PM XPS Rep Wayne what system are you looking at?
7:20:40 PM You the m1210
7:20:57 PM XPS Rep Wayne software
7:21:21 PM You `i see
7:21:33 PM You what does it do
7:21:41 PM XPS Rep Wayne enhanced audio
7:21:49 PM You because not long ago another rep told me it was hardware
7:22:26 PM XPS Rep Wayne it says right on the web page where you configure it, it has enhanced software
7:22:40 PM XPS Rep Wayne this is a tiny systems so just about everything is integrated
7:23:04 PM XPS Rep Wayne are you in Canada?
7:23:09 PM You oh?
on the canadian website, it doesnt say software
7:23:30 PM You but i guess its the same.
7:23:38 PM XPS Rep Wayne you need top orderffrom that site. we dont ship to canada from the USA
7:24:14 PM You but it would be the same system right? no changes
7:24:37 PM XPS Rep Wayne i dont know. i dont work on the canadian side
7:24:59 PM You hmm. ok thanks
7:25:22 PM XPS Rep Wayne they operate as a separate company so i dont know what they do
7:31:10 PM XPS Rep Wayne this is right off the dell.ca site
7:31:12 PM XPS Rep Wayne http://www.dell.com/content/learnmore/learnmore.aspx?c=us&l=en&ref=CFG&s=gen&~
id=inspn_audio&~lt=popup&~series=inspn&~tab=topic
7:33:29 PM You ok thanks
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post #11 of 17
7/10/06 at 1:24am
Hahaha, gah, its funny when they get squemish about questions like that. I remember asking an alienware chat person why shipping was so damned expensive, and they signed off on me! Ok, so I asked if they shipped it in a gold plated box, or if the packing peanuts were sprinkled with diamond dust, but she didnt have to hang up out of the chat program! My feelings were hurt..
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post #12 of 17
7/10/06 at 3:57pm
Quote:
Originally Posted by K3nt
Hmm. I talked to a xps rep also, and he told me its was a card upgrade. For the canadian site, this is what you see:


Note there is no "Software Edition". I'm not implying that the US/CDN systems are different, this is just what i know. I was also suprised that the "Multi-channel Surround Support" was "Stereo to 7.1 surround depending on system codec". I though 5.1 was the limit.

I can assure you Canadians don't get any different M1210 than Americans do. The Audigy sound option is purely software. All it does is let you use EAX in games, but EAX is just being processed by the software.
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post #13 of 17
7/11/06 at 3:56am
I double checked my M1210's BIOS screen and it clearly says the Sigmatel audio is the hardware used. Luckily they gave me the SB stuff for free in case I ever want to play around with it.
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post #14 of 17
7/11/06 at 1:10pm
did any of you who actually bought the software upgrade end up uninstalling it? i also got the audigy s/w for free but i'm wondering whether i should just uninstall it... does it increase SQ at all or just add EAX effects?
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post #15 of 17
7/11/06 at 5:53pm
i think it increases sound Quality
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post #16 of 17
7/13/06 at 3:48am
finally got to open up my xps 1210, it came preinstalled with the eax stuff and the cd. the sound quality is surprisingly good for a sigmatel onboard card. however i have a spare REAL sound audigy card i will be using when i get a chance to. i will be doing some pcmark runs with and without the audify in the near future, i wonder if the score will rise due just like it did my inspiron 9300?
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post #17 of 17
7/13/06 at 10:52am
huh how are you going to use an audigy card with the M1210? or do you mean the USB one...
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