Hello everybody, please excuse me for disturbing you with my post, but i don't know what to do, so i decided that this could be a way to make the Acers's support to work.
So here it is a copy of the letter(describing my story in details) that I sent to their customer service. So let's hope that they will answer, if they don't beaware when buying their products!
"
Dear Sir/Madam,
3 months ago I bought (in France) one of your notebook computers Acer Aspire 3023WLMI P/N LXA48050095470188AKS00.
2 weeks after that I wrote you letter (# 089-222901) about the problems I noticed during these 2 weeks. Here they are again:
1. The installed CPU is Sempron Mobile 3000+ with 128KB L2 cache and not with 256KB as it was announced on your site and the web-shop from where I bought it !!!
2. The DVD-writer was reading very small number of medias (I tested it with more than 20 brands->and only 5 were readable!!! ), but fortunately I found a newer firmware on the Internet and now it works much better.
3 At last t but not least my biggest concern => the temperatures!. I think that they are very high.
HDD (Samsung 5400rpm) - 50°->57° (normal work)
CPU – 56->62 (normal work), up to 79° on100% load
After all of this I received one letter asking me for the production number I send it back to you, but that was all, I didn’t receive any answer so far! In the begging I thought that it might be some problem with my e-mail service provider (yahoo.com), so I tried two different mail service providers but the effect was the same! After the reception of the S/N no more answers! So if this is the customer “support (care)”, sorry Acer but you are not going to keep your place on the market for long time!
Best regards
Looking forward for your adequate answer!
This message is/will be published/posted in :
hardware.fr
notebookreview.com
notebookforums.com
and other sites if needed!!!
So here it is a copy of the letter(describing my story in details) that I sent to their customer service. So let's hope that they will answer, if they don't beaware when buying their products!
"
Dear Sir/Madam,
3 months ago I bought (in France) one of your notebook computers Acer Aspire 3023WLMI P/N LXA48050095470188AKS00.
2 weeks after that I wrote you letter (# 089-222901) about the problems I noticed during these 2 weeks. Here they are again:
1. The installed CPU is Sempron Mobile 3000+ with 128KB L2 cache and not with 256KB as it was announced on your site and the web-shop from where I bought it !!!
2. The DVD-writer was reading very small number of medias (I tested it with more than 20 brands->and only 5 were readable!!! ), but fortunately I found a newer firmware on the Internet and now it works much better.
3 At last t but not least my biggest concern => the temperatures!. I think that they are very high.
HDD (Samsung 5400rpm) - 50°->57° (normal work)
CPU – 56->62 (normal work), up to 79° on100% load
After all of this I received one letter asking me for the production number I send it back to you, but that was all, I didn’t receive any answer so far! In the begging I thought that it might be some problem with my e-mail service provider (yahoo.com), so I tried two different mail service providers but the effect was the same! After the reception of the S/N no more answers! So if this is the customer “support (care)”, sorry Acer but you are not going to keep your place on the market for long time!
Best regards
Looking forward for your adequate answer!
This message is/will be published/posted in :
hardware.fr
notebookreview.com
notebookforums.com
and other sites if needed!!!
