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random bsod

post #1 of 20
7/17/06 at 12:23am
Thread Starter 
i've had my e1705 for about 4 months now and i haven't had many problems. i'd have an occasionally bsod, but i never thought anything of it because they were few and far between. however today i got 2 bsods and i'm getting kinda nervous because i can't afford to replace anything and i don't want my computer to get ruined. so does anyone have any advice on what i should do?

i don't know the type of bsod or anything, but next time it happens i'll take a pic of it. thanks in advance for the help.
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post #2 of 20
7/17/06 at 1:25am
Thread Starter 
bump, can anyone help me?
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post #3 of 20
7/17/06 at 1:38pm
Do you have any anti-virus and spyware detection software installed? Maybe scan the hard drive and see if anything comes up.
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post #4 of 20
7/17/06 at 1:59pm
look in the event logs, under system. Around the time it rebooted from the bsod, there should be an event that mentions it rebooted from a bug check, and then have a stop error code, with four other error codes... should be event 1001.

sometimes it'll even reference a dll or exe that was at fault.

let me know the stop code or any other info you find from the event.
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post #5 of 20
7/17/06 at 4:41pm
Thread Starter 
to 411sponge - yes i do, this morning i ran both and my anti-virus didn't come up with anything and i deleted everything that my spyware detected.

to cmarcho - the event is 1003, not sure if that's good or bad. also don't know if this means anything but under category it says (102).

also, after i report the error it comes up with this website: http://oca.microsoft.com/en/response...ebafe4&SID=685

it says it's an error caused by a device driver but i haven't installed any new drivers recently.
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post #6 of 20
7/17/06 at 4:57pm
Quote:
Originally Posted by maskedmoron23
to 411sponge - yes i do, this morning i ran both and my anti-virus didn't come up with anything and i deleted everything that my spyware detected.

to cmarcho - the event is 1003, not sure if that's good or bad. also don't know if this means anything but under category it says (102).

also, after i report the error it comes up with this website: http://oca.microsoft.com/en/response...ebafe4&SID=685

it says it's an error caused by a device driver but i haven't installed any new drivers recently.


Ok, so under the event 1003, where it says Description: what is in there? Should look something like this:


Event Type:\tError
Event Source:\tSystem Error
Event Category:\t(102)
Event ID:\t1003
Date:\t\t6/19/2006
Time:\t\t9:27:55 PM
User:\t\tN/A
Computer:\tLaptop
Description:
Error code 00000077, parameter1 c000009d, parameter2 c000009d, parameter3 00000000,
parameter4 007d7000.
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post #7 of 20
7/17/06 at 4:58pm
Thread Starter 
i just noticed/realized that i don't have the latest drivers for my video card. while surfing omegadrivers.net i noticed that the newest driver on that side is newer than the one on my computer. is it possible that that could've been causing problems?
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post #8 of 20
7/17/06 at 5:05pm
Thread Starter 
sorry to double post, but for description i'm getting something different from you cmarcho, i have:
Error code 100000d1, parameter1 0000000c, parameter2 00000002, parameter3 00000000, parameter4 ee902f21.
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post #9 of 20
7/17/06 at 5:58pm
Quote:
Originally Posted by maskedmoron23
sorry to double post, but for description i'm getting something different from you cmarcho, i have:
Error code 100000d1, parameter1 0000000c, parameter2 00000002, parameter3 00000000, parameter4 ee902f21.

ok, a 100000d1 stop code could be just about any driver. If you are not using the DELL video driver, then that's where I would start. You mention omega drivers, so I'm guessing that's what you are using. Try the latest omega, and if you still get bsod, then use the latest Dell driver from their site. Look for any other non-dell drivers that you might be using for Wlan, sound, or whatever.

Most of the time I see a d1 it's video though, so try there first.
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post #10 of 20
7/17/06 at 6:05pm
Thread Starter 
ok, thanks, i just finished downloading the newest omega drivers so i'm going to install those and see what happens.
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post #11 of 20
7/18/06 at 1:56pm
Quote:
Originally Posted by maskedmoron23
ok, thanks, i just finished downloading the newest omega drivers so i'm going to install those and see what happens.


Whats the update?
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post #12 of 20
7/18/06 at 2:04pm
Thread Starter 
haven't had any problems since i installed the new drivers, so i'm guessing that was the problem. thanks for all the help
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post #13 of 20
7/18/06 at 4:29pm
Thread Starter 
ok, another update, apparently that wasn't the problem as a few minutes ago i just got a blue screen of death again. does anyone have any more ideas?
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post #14 of 20
7/19/06 at 11:32am
Quote:
Originally Posted by maskedmoron23
ok, another update, apparently that wasn't the problem as a few minutes ago i just got a blue screen of death again. does anyone have any more ideas?

if it generated a memory dump, then perhaps I can debug it. look for memory.dmp in your windows directory, zip it up and tell me how big it is. I'll see if I can figure out an ftp site for you to upload it to.
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post #15 of 20
7/19/06 at 12:24pm
Quote:
Originally Posted by maskedmoron23
ok, another update, apparently that wasn't the problem as a few minutes ago i just got a blue screen of death again. does anyone have any more ideas?

other thing to try is to use the Dell WHQ drivers for video and stuff. what other hardware has been added that has drivers that didn't come with the laptop?
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post #16 of 20
7/19/06 at 3:58pm
Thread Starter 
Quote:
Originally Posted by cmarcho
if it generated a memory dump, then perhaps I can debug it. look for memory.dmp in your windows directory, zip it up and tell me how big it is. I'll see if I can figure out an ftp site for you to upload it to.
is the windows directory the windwos folder on your hard drive? because if it is i can't find memory.dmp. also, i don't think i have any other hardware that needed drivers when put onto my laptop that wasn't already there. edit: i used the search function to search for memory.dmp and it didn't come up with anything.
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post #17 of 20
7/19/06 at 4:15pm
Quote:
Originally Posted by maskedmoron23
is the windows directory the windwos folder on your hard drive? because if it is i can't find memory.dmp.

also, i don't think i have any other hardware that needed drivers when put onto my laptop that wasn't already there.

edit: i used the search function to search for memory.dmp and it didn't come up with anything.

no problem, you may not have been configured for a dump.

to set up to get a complete memory dump:

1) On the Desktop, Right-Click "My Computer" and select "Properties".

2) Go to the Advanced TAB and Click the "Startup and Recovery" button

3) Under the "Write Debugging Information" section select:
"Complete Memory Dump" from the pull down menu

4) Make sure a check mark is placed on:
"Overwrite any existing file"

5) Make sure that there is a paging file (pagefile.sys) on the
System Drive and that it is at least 1.5 x RAM.

6) Make sure there is more space on the hard drive than there is physical RAM.

next time it happens, you'll get a memory.dmp file in the c:\\windows directory, it will be the same size as you have physical ram. If you have a gig, the file will be one gig.

it'll zip up pretty well though.
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post #18 of 20
7/20/06 at 1:08am
Thread Starter 
thanks for the all the help cmarcho, i really appreciate it. we'll see what happens next time i get a bsod.
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post #19 of 20
7/24/06 at 8:19pm
Thread Starter 
ok, i had another bsod today and it did a memory dump. i'll zip it up and find a hosting site as soon as i can, thanks for the help.


edit: wow, even after i zipped it up the file is still huge, it's about 400mb. anything i can do to make it smaller?
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post #20 of 20
7/25/06 at 1:09am
Quote:
Originally Posted by maskedmoron23
ok, i had another bsod today and it did a memory dump. i'll zip it up and find a hosting site as soon as i can, thanks for the help.


edit: wow, even after i zipped it up the file is still huge, it's about 400mb. anything i can do to make it smaller?

nope, that's about as good as it will get. If you want, zip it up with a password, and PM me the password.

I'll PM you back with an FTP site that you can upload it to.
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