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Costco Order Question

post #1 of 13
7/17/06 at 3:24pm
Thread Starter 
I ordered a CTO DV5000t from Costco yesterday (thanks to the forum for the advice) and I have a question about their shopping cart. All I saw in the cart was a listing for HP Notebook - Customize. The price was correct, but their were no details about the configuration or an est. ship date. Also, there were no config. details or est. ship date on the confirmation email sent from Costco. Should I be concerned or is this normal?
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post #2 of 13
7/17/06 at 3:40pm
I'd wait a day or two for an email.
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post #3 of 13
7/17/06 at 3:48pm
ok I just receaved my laptop form costco a few hr's ago. When I ordered it they sent me a order confermation e mail. About a week later they shiped it so they sent me another e mail. and well few days later here it was. I never got a tracking number, and only got a shipping date only after it was shiped. The card don't show any of the customization or anyhting, thats normal. On the box there was the packing slip which had details of what was done to the machine.

so ya no shipping date untle they actulay ship it. Once shiped they take 3 ish days to reach here so nothing major. Expect about a week and 1/2 to 2 weeks total. but ya you don't have anyhting to worry aobut.
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post #4 of 13
7/17/06 at 4:15pm
Quote:
Originally Posted by nbfnbr9
I ordered a CTO DV5000t from Costco yesterday (thanks to the forum for the advice) and I have a question about their shopping cart. All I saw in the cart was a listing for HP Notebook - Customize. The price was correct, but their were no details about the configuration or an est. ship date. Also, there were no config. details or est. ship date on the confirmation email sent from Costco. Should I be concerned or is this normal?
Concerned?..... Normal?... Yes is all as it should be, don't worry. Est ship date was on the page when confiquring the system. Once in the cart No details are provided. Once item ships you'll get a tracking number. Apox 3 day ship time from CHINA to USA.... Mine was shipped on a FRIDAY @ 3:54pm (after the Fed_ex cut off) and it arrived on Monday, by 8:30am, East Coast USA.
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post #5 of 13
7/19/06 at 9:54am
Thread Starter 

Thanks to everyone ... EOM

Thanks ...
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post #6 of 13
7/20/06 at 12:32pm
Quote:
Originally Posted by nbfnbr9
I ordered a CTO DV5000t from Costco yesterday (thanks to the forum for the advice) and I have a question about their shopping cart. All I saw in the cart was a listing for HP Notebook - Customize. The price was correct, but their were no details about the configuration or an est. ship date. Also, there were no config. details or est. ship date on the confirmation email sent from Costco. Should I be concerned or is this normal?

Ordered mine a few days ago and my credit card still hasn't been charged yet. Do they charge once it goes into production? Seems weird.
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post #7 of 13
7/21/06 at 1:19pm
Thread Starter 
From what I understand... Costco will check with your credit card company to make sure you have enough credit, but not charge you for the computer until it ships.
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post #8 of 13
7/24/06 at 4:28pm
Well, I just bought my laptop from Costco.com, never got an itemized copy of the customized configuration. Missing from the package was the system restore CD. I sent them an e-mail requesting an itemized list of what I ordered. I got a reply that their support team is working on my missing CD issue, but no mention of the itemized order copy. That was 5 days ago, no progress so far. As in your case, I got no shipment tracking info, but the computer arrived very fast.
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post #9 of 13
7/24/06 at 5:51pm
Quote:
Originally Posted by venis
Well, I just bought my laptop from Costco.com, never got an itemized copy of the customized configuration. Missing from the package was the system restore CD. I sent them an e-mail requesting an itemized list of what I ordered. I got a reply that their support team is working on my missing CD issue, but no mention of the itemized order copy. That was 5 days ago, no progress so far. As in your case, I got no shipment tracking info, but the computer arrived very fast.
#1: While Costco may be able to back track the order, When you confiqure a system you need to double check everything because you will not get an itemized listing of the options choosen at the time you place the order. #2: If the paperwork (shipped with the unit) doesn't show the restore CD, most likely you forgot to check it off. #3 If the paperwork (shipped with the unit) does show the restore CD, and it was not shipped. Then the HP factory is to blame.... #4 If the paperwork (shipped with the unit) is missing, then HP is to blame. There should have been a build sheet in the box...
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post #10 of 13
7/25/06 at 10:15am
Quote:
Originally Posted by WeAreNotAlone
#1: While Costco may be able to back track the order, When you confiqure a system you need to double check everything because you will not get an itemized listing of the options choosen at the time you place the order.

#2: If the paperwork (shipped with the unit) doesn't show the restore CD, most likely you forgot to check it off.

#3 If the paperwork (shipped with the unit) does show the restore CD, and it was not shipped. Then the HP factory is to blame....

#4 If the paperwork (shipped with the unit) is missing, then HP is to blame. There should have been a build sheet in the box...

As I mentioned before, neither the order confirmation e-mail nor the paperwork included with the package was itemized - each listed only the total sum for the whole order. Latest from Costco: "Our resolutions team will have to email the vendor to ship you this missing item. You will be contacted with an update shortly. "
So, obviously the update WAS ordered. I just wish the confirmation e-mail clearly spelled out all the options, so one can go back and act immediately in case of a mistake. This should be very easy for them to generate automatically.
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post #11 of 13
7/25/06 at 11:08am
Quote:
Originally Posted by venis
As I mentioned before, neither the order confirmation e-mail nor the paperwork included with the package was itemized - each listed only the total sum for the whole order. Latest from Costco: "Our resolutions team will have to email the vendor to ship you this missing item. You will be contacted with an update shortly. " So, obviously the update WAS ordered. I just wish the confirmation e-mail clearly spelled out all the options, so one can go back and act immediately in case of a mistake. This should be very easy for them to generate automatically.
I still stand by what I said before, don't get so picky about what I said before not applying 100% to your case. I was just trying to outlay what is supposed to happen. There should have been a build sheet in the box, mine came with one.... CUSTOMER PACKING LIST.... listing EACH option, item... line by line...NO prices, just a line by line with description of item, and part number On the "update" being ordered... I would assume you mean the OS restore disc? If so and you indeed checked off that option and it was added to the order HP is at fault. Did you go thru and reconfiqure everything, arriving at the same price? Even if it wasn't added I bet Costco is adding it to save the sale.... (I certainly would) On the confirmation e-mail not listing the options selected, and the order status page not displaying the info.... I agree with you, you should get a print-out of the options, line by line. Several months ago I contacted them suggesting the same, plus talked with several people about them NOT having an option to purchase the HP insurance at the time of the order.... I see they have corrected that...
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post #12 of 13
7/25/06 at 1:16pm
Sorry for unclear wording - yes, I meant OS restore CD instead of "update". The box did NOT include the CUSTOMER PACKING LIST. My price check verified that it included the $10 for the OS restore CD. I hope it is on its way now.
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post #13 of 13
7/25/06 at 3:26pm
Quote:
Originally Posted by venis
Sorry for unclear wording - yes, I meant OS restore CD instead of "update". The box did NOT include the CUSTOMER PACKING LIST. My price check verified that it included the $10 for the OS restore CD. I hope it is on its way now.
I'm sure Costco will make good on it. Little tip... if Costco can't supply the missing item (they may make you return the entire machine for a missing part).... You could call HP.... but be aware that you don't want to mention you bought it anywhere else but HP.... as HP will tell you they can't do anything, you have to return it to the store.... More than likely. Stupid yes.... Then again you may "luck-out" and get someone at HP that realizes that returns affect the bottome line. That once you return the machine, and re-order that "returned" machine goes into the re-furb pile. Whn I called HP I made mention I was "taking names", of everyone I spoke to and that I would be forwarding that list of names and what each person said ... pointing out to the upper management that a "return" would cost HP far in excess of wahtever costs it took to get me the items I was requesting. One more thing, there is sort of a build sheet on the outside of the box. It lists the options on the machine, don't think it lists the restore cd though.
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