Originally Posted by venis
As I mentioned before, neither the order confirmation e-mail nor the paperwork included with the package was itemized - each listed only the total sum for the whole order. Latest from Costco: "Our resolutions team will have to email the vendor to ship you this missing item. You will be contacted with an update shortly. " So, obviously the update WAS ordered. I just wish the confirmation e-mail clearly spelled out all the options, so one can go back and act immediately in case of a mistake. This should be very easy for them to generate automatically.
I still stand by what I said before, don't get so picky about what I said before not applying 100% to your case. I was just trying to outlay what is supposed
to happen. There should have been a build sheet in the box, mine came with one.... CUSTOMER PACKING LIST.... listing EACH option, item... line by line...NO prices, just a line by line with description of item, and part number
On the "update" being ordered... I would assume you mean the OS restore disc? If so and you indeed checked off that option and it was added to the order HP is at fault. Did you go thru and reconfiqure everything, arriving at the same price? Even if it wasn't added I bet Costco is adding it to save the sale.... (I certainly would) On the confirmation e-mail not listing the options selected, and the order status page not displaying the info.... I agree with you, you should get a print-out of the options, line by line. Several months ago I contacted them suggesting the same, plus talked with several people about them NOT having an option to purchase the HP insurance at the time of the order.... I see they have corrected that...