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Phases - Just what can I expect - Page 2

post #21 of 85
7/23/06 at 10:54pm
Quote:
Originally Posted by jeddie
nice one hopefully you'll be getting yours next week - take it your in usa
South suburbs of Chicago. The guy (I wish i remembered his number, he was kickarse. John maybe or somethin) said if it all goes well, which it always does, it should be delivered on wednesday
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post #22 of 85
7/24/06 at 10:50am
Generally, excitement - dissapointment - exctiement - let down - excitement - dissapointment - excitement - excitement - excitement - dissapointment - excitement.

But it is all worth it in the end.
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post #23 of 85
7/24/06 at 11:38am
Thread Starter 
well so far its been excitement, exitement, dissapointment, dissapointment , dissapointment, excitement, dissapointment, excitement I'm still on phase 3 but that should move on after weds/thurs this week. but if not then it will be more dissapointment!!!
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post #24 of 85
7/24/06 at 1:14pm
It does seem like the more high-end stuff is taking longer to get. I'm on Phase 8 as of this morning with my Sentia. I'm not sure what the difference is, but are they all on the same assembly line? Or are different people working on Sentias vs. Area 51s?
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post #25 of 85
7/25/06 at 3:20pm
Just hit Phase 5!!! :P
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post #26 of 85
7/25/06 at 4:22pm
Thread Starter 
tasty lucky you - fingers crossed 4 me maybe tommorow
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post #27 of 85
7/26/06 at 7:43am
Thread Starter 
Just spoke with AW the chasis / case bit is still outstanding but due in on the 8th aug, ready to ship by week ending 18th aug. worst case delivery by end aug / b4 UK Bank Holiday.
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post #28 of 85
7/26/06 at 12:11pm
PHASE 8!!!
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post #29 of 85
7/31/06 at 9:03am
Moved to Phase 5 this morning - only taken 36 days since I ordered!! - but I don't care now its moving.
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post #30 of 85
7/31/06 at 10:39am
Thread Starter 
Still stuck on phase 3, spoke with them again to see if there was any change but no; chasis due in on the 8th Aug!

Kind of feel not so good about this, the more I read the less special this all feels. I can only hope ownership is more fun than the order process! I almost feel by the time I get it the puter will be out of date big time!
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post #31 of 85
7/31/06 at 3:09pm
Hang on in there Iam sure it'll be worth it - I had a great Monday(very unusual that), Moving from 3 to 5 cheered me up no end.
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post #32 of 85
7/31/06 at 8:58pm
Quote:
Originally Posted by icweiner
Still stuck on phase 3, spoke with them again to see if there was any change but no; chasis due in on the 8th Aug! Kind of feel not so good about this, the more I read the less special this all feels. I can only hope ownership is more fun than the order process! I almost feel by the time I get it the puter will be out of date big time!
So what they're doing is false advertising....website says estimate for shipment is August 7th... I know some people are going to try to "support" AW on this but I find it wrong how they're advertising unrealistic shipping dates...even if the system is "custom built" and they don't keep alot of inventory... EDIT: I called to today about my order and they said ETA for the mainboard was tommorrow (i found that funny since I thought the part that was backordered was the chassis). I asked if this was something your supervisor said to tell me to keep me from cancelling the order and he said no. We'll see when I call tommorrow...
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post #33 of 85
7/31/06 at 11:08pm
Quote:
Originally Posted by tripz1196
So what they're doing is false advertising
How is giving an estimate false advertising?
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post #34 of 85
8/1/06 at 12:19am
Quote:
Originally Posted by nevercanregsite
How is giving an estimate false advertising?
Because they're not shipping out on time LOL. Giving an early estimate KNOWING that they don't have some of the parts in stock is false advertising. I'm pretty sure alot of people on this board are probably wondering why their desktop/notebook hasn't shipped out yet even though nothing was out of stock according to the webpage. My thing is, if you don't have certain parts in stock or the out of stock parts have a CONFIRMED arrival date, then you can post estimates for shipping but don't give out estimates, especially if your telling customers that nothing should delay your order. And before I even post this, I know that shipping companies and logisitcs in general can be a pain. Nothing in this world "runs on time" but giving estimates that are 2-3 weeks off are ridiculous. EDIT: And if you breakdown the phrase, "advertising" is the shipping date they advertise on their website as being a close estimate of the shipping date if you don't have any items in the system that aren't on backorder and the "false" part is the fact that they didn't honor they're "estimate" but gave a period of 2-3 weeks AFTER the estimate.
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post #35 of 85
8/1/06 at 4:59am
Thread Starter 
It seems with the laptops/notebooks they get the "chassis" pre-assembled elsewhere which includes the case, motherboard and screen. AW then fit the rest of the bits "the customisation" which would include optical drives, hard drives etc and then install xp which is probably from an image. So the main lead time with the notebooks is in getting the chassis.

There doesn't seem to be any case of false advertising going on here - the machine I have ordered is the Aurora M7700 which on the UK site quotes 15 days to get the chassis (screen option). Delays can and do occur due to customisation bits going out of stock and/or being replaced by new products. Delays should be expected because AW have some supply chain issues.
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post #36 of 85
8/1/06 at 5:45am
exactly, the blame doesn't fall completely on AW's shoulders here...
its their suppliers as well, who take the blame.
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post #37 of 85
8/1/06 at 9:02am
I've stated suppliers are to blame as well since nothing is "on time" in this world BUT AW shouldn't be giving out bogus estimates that misrepresent the avaliablity of the product.

EDIT:
Like I've said before, I wouldn't mind the wait if I was told "ORDER MAY BE DELAYED EVEN DUE TO UNFORSEEN CIRCUMSTANCES" but no where on the site does it say that.
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post #38 of 85
8/1/06 at 10:16am
Thread Starter 
read the fine print in the terms and conditions its all spelt out.

however i know the feeling as i have been subjected to a few delays so far.

understand this though nothing malicious or illegal is happening here, it just takes a long time to get an AW PC, like Rolls Royce they don't come of the production line too quickly!
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post #39 of 85
8/1/06 at 4:11pm
I would like to add as well, that my Aurora shipped a day ahead of schedule.
shipped on the 27th of July, expected was the 28th
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post #40 of 85
8/2/06 at 10:22am
Thread Starter 
Oh just great my first email from AW ...

There will be a slight delay in processing your Alienware order because the
part(s) listed below are temporarily backordered. We apologise for any
inconvenience this may cause and assure you that we are doing everything in our
power to expedite the process of obtaining the part(s). Once the part(s) have
been obtained, your order will be processed.

1- BLUE AMD 17" UXGA+ W/CAM 5.0 ................................ Expected Date:
To be announced


If you have any questions regarding your order, please do not hesitate to
contact our sales department by replying to this e-mail.

Thank you for choosing Alienware.
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