I’m calling anyone for help PLEEAASE!!!
To begin let me tell my story…
I own a P.O.S. Hypersonic Aviator EX7. Spec’s are 3.6GHz, 4GB DDR2 533, 60GB 7200rpm (x2). RAID Controller, ATI x800 etc… I placed the order MAR 05 received MAY 22 2005, after over 4weeks delay from my assured receive date. I asked for it to be rushed some since I was hoping to get it before I went oversea’s to Japan (remember Japan is +14 hours) and paid for overnight. It wasn’t really much of a rush because of how long they had to do it when I didn’t even get a custom paint or reflexxion series style (for time’s sake). This only began the series of bad events…
Problem #1 - I received it the day before my flight at last shipment for UPS (let me remind you I did pay for overnight). I did choose not to pay for any OS and easily went around this with slipstreaming the drivers into a copy of WinXP I already owned no problem.
Problem #2 - No tech support because I didn’t buy their copy of XP. I will bite the bullet here and figured at least it worked.
Problem #3 - After using it for 3-4 months it crashed and then my major problems started. First thought it was nothing but it did it again then like 45 min later again. I didn’t understand why since I use a heat pad for it and make sure airflow is rolling through. Thought maybe virus’s and reloaded windows after doing a complete HD wipe. Then the problem was seen… loaded windows worked just fine then I loaded the ATI video driver and it completely was discolored and the screen moved like a wave from side to side. I tried every driver you can imagine trying new ones old ones and everything inbetween. I finally gave up and called tech support.
Problem #4 They said they can’t help me because I didn’t buy WinXP from them and instead had to call MS. So I did the only thing that would work cause dealing with MS gets you nowhere. After receiving Hypersonic’s version of XP Pro nothing changed. I called back and now they would talk to me. I told them what happened and that I believed that either the Video card went or the Mobo was gone.
Problem # 5 - The tech would not give me any direction over the phone and told me to start tech support via email.
Problem #6 - I email them receiving a reply in about 2 weeks. It only was SUPER basic things like Did you turn your computer on? Is the WinXP CD in the drive? Finally after 2 months after emailing every week I received a reply. I will leave his name out since I wouldn’t want to bring any misfortune to him even though it really should. I then began BCC’ing tech support on every email I sent him so a record could be kept. Obviously I emailed him directly.
Problem #7 - This still took a minimum 8 business days to receive a reply. Finally no reply came and I received an email from another person who finally decided to replace the video card (this is 7 ½ months later). I shipped him mine and received the new one and took about a month total. This did NOT fix the problem and ONLY left the mobo for replacement. There really isn’t much discussion about the math… Symptoms + already the replacement of the video card = Replace Mobo. Finally they asked for me to send it in.
Problem #8 – I was told a minimum of 6 weeks to begin reship back to me (I sent the package priorty to Great Neck, NY where I was instructed to send it). Negative no way shape of form did this ever happen they kept my laptop now until 4 days ago it’s now July 22, 2006 (it’s the 21st in the states). Before I continue here’s more…
Problem #9 – Everytime I called I had to dial 1-800-520-0498. AGAIN remember I am oversea’s and this costs me money it’s not free EVERY phone call was expensive. Anyways I was given BS answer’s everytime I called (this place doesn’t begin to open until 10am (0000 my time). I was told the mobo they received didn’t work and was ordering another one (they must have gone through 8+ mobo’s here).
Problem #10 - Then I was told that my mobo was no longer made and they could do nothing.
Problem #11 - I had to threaten to see a lawyer and reminded them that they could replace with higher piece parts at their discretion as long as the consumer (myself). Wow this turned heads and all of a sudden a late Thursday my NY time turned to shipment on Tuesday (imagine that). Unfortunately one problem did occur the video card still was not working and they replaced it with a nVidea GForce 6800 ULTRA. I don’t have a problem with this… never would have and probably should have gone with nVidea to begin with but whatever. So the laptop shipped back starting Wednesday. First as I received it I’ll add this… Everything was new… looks like they replaced the entire laptop from HD’s to proc and only put my bottom half of the cracass since you can’t really replicate oily hand marks and stickers.
Problem #12 – So my laptop is back and it was not raided matter of fact it had nothing on it no OS at all. Oh well lets install… Now I tried everything from new drivers to old drivers for the Raid even the ATA. I read online that for F6 drivers you need the most basic of all floppy’s. SO I went out into Japan and found a few of them they were relatively cheap compared to my already increasingly large expense of a computer so I bought a few. Well none worked… so I’m back to slipstream. It apparently loads with the RAID driver and Windows XP begins to load YAY!!!!!!!!!!! but it error’s, yes a blue screen of death, and dies reboots immediately. This change is so fast that my camera won’t even pick it up. Occassionally another error of 0x0000007B comes and goes at will really. Reading MS online support that this could indication a boot sector virus I decided to say %^&* to hypersonic support and bought new HD’s and received the same indications… SO back on the beat to get tech support from Hypersonic.
Problem #13 – I requested to speak to the tech or whoever the customer support guy talks to when he puts you on hold for an hour and to my surprise he actually let me (after my long story to him). This guy tells me I need a Targus-compatible floppy to load windows. WTH! What is this targus-compatible floppy seriously it’s a brand not a standard?!!?!? Who believes this? So after some time of uh complaints he says he’ll sell me one half price. Ok sure why not…
SO here are my questions while I wait for this floppy drive to get here… What is a targus-compatible floppy drive? What standard does this use? Why does the error’s occur? What else can I or should I do? Cause I’ve put over 5.5k into this laptop from shipping to other parts and I bought another 2k laptop so I have something that works. (Hypersonic does not return ship to FPO AP so I pay for both ways this my only way to receive so I HAVE to pay it) At this point I’m frustrated, disappointed, pissed off and anything else you can imagine… and will NEVER buy a Hypersonic computer again and will discourage anyone else to buy one. I DO NOT RECOMMEND THEM. !!!!!!!!!!!!MY LAPTOP DOES NOT WORK AND IT'S OVER A YEAR BROKE!!!!!!!!!!!!!!
ALL HELP IS APPRECIATED THANKS.
To begin let me tell my story…
I own a P.O.S. Hypersonic Aviator EX7. Spec’s are 3.6GHz, 4GB DDR2 533, 60GB 7200rpm (x2). RAID Controller, ATI x800 etc… I placed the order MAR 05 received MAY 22 2005, after over 4weeks delay from my assured receive date. I asked for it to be rushed some since I was hoping to get it before I went oversea’s to Japan (remember Japan is +14 hours) and paid for overnight. It wasn’t really much of a rush because of how long they had to do it when I didn’t even get a custom paint or reflexxion series style (for time’s sake). This only began the series of bad events…
Problem #1 - I received it the day before my flight at last shipment for UPS (let me remind you I did pay for overnight). I did choose not to pay for any OS and easily went around this with slipstreaming the drivers into a copy of WinXP I already owned no problem.
Problem #2 - No tech support because I didn’t buy their copy of XP. I will bite the bullet here and figured at least it worked.
Problem #3 - After using it for 3-4 months it crashed and then my major problems started. First thought it was nothing but it did it again then like 45 min later again. I didn’t understand why since I use a heat pad for it and make sure airflow is rolling through. Thought maybe virus’s and reloaded windows after doing a complete HD wipe. Then the problem was seen… loaded windows worked just fine then I loaded the ATI video driver and it completely was discolored and the screen moved like a wave from side to side. I tried every driver you can imagine trying new ones old ones and everything inbetween. I finally gave up and called tech support.
Problem #4 They said they can’t help me because I didn’t buy WinXP from them and instead had to call MS. So I did the only thing that would work cause dealing with MS gets you nowhere. After receiving Hypersonic’s version of XP Pro nothing changed. I called back and now they would talk to me. I told them what happened and that I believed that either the Video card went or the Mobo was gone.
Problem # 5 - The tech would not give me any direction over the phone and told me to start tech support via email.
Problem #6 - I email them receiving a reply in about 2 weeks. It only was SUPER basic things like Did you turn your computer on? Is the WinXP CD in the drive? Finally after 2 months after emailing every week I received a reply. I will leave his name out since I wouldn’t want to bring any misfortune to him even though it really should. I then began BCC’ing tech support on every email I sent him so a record could be kept. Obviously I emailed him directly.
Problem #7 - This still took a minimum 8 business days to receive a reply. Finally no reply came and I received an email from another person who finally decided to replace the video card (this is 7 ½ months later). I shipped him mine and received the new one and took about a month total. This did NOT fix the problem and ONLY left the mobo for replacement. There really isn’t much discussion about the math… Symptoms + already the replacement of the video card = Replace Mobo. Finally they asked for me to send it in.
Problem #8 – I was told a minimum of 6 weeks to begin reship back to me (I sent the package priorty to Great Neck, NY where I was instructed to send it). Negative no way shape of form did this ever happen they kept my laptop now until 4 days ago it’s now July 22, 2006 (it’s the 21st in the states). Before I continue here’s more…
Problem #9 – Everytime I called I had to dial 1-800-520-0498. AGAIN remember I am oversea’s and this costs me money it’s not free EVERY phone call was expensive. Anyways I was given BS answer’s everytime I called (this place doesn’t begin to open until 10am (0000 my time). I was told the mobo they received didn’t work and was ordering another one (they must have gone through 8+ mobo’s here).
Problem #10 - Then I was told that my mobo was no longer made and they could do nothing.
Problem #11 - I had to threaten to see a lawyer and reminded them that they could replace with higher piece parts at their discretion as long as the consumer (myself). Wow this turned heads and all of a sudden a late Thursday my NY time turned to shipment on Tuesday (imagine that). Unfortunately one problem did occur the video card still was not working and they replaced it with a nVidea GForce 6800 ULTRA. I don’t have a problem with this… never would have and probably should have gone with nVidea to begin with but whatever. So the laptop shipped back starting Wednesday. First as I received it I’ll add this… Everything was new… looks like they replaced the entire laptop from HD’s to proc and only put my bottom half of the cracass since you can’t really replicate oily hand marks and stickers.
Problem #12 – So my laptop is back and it was not raided matter of fact it had nothing on it no OS at all. Oh well lets install… Now I tried everything from new drivers to old drivers for the Raid even the ATA. I read online that for F6 drivers you need the most basic of all floppy’s. SO I went out into Japan and found a few of them they were relatively cheap compared to my already increasingly large expense of a computer so I bought a few. Well none worked… so I’m back to slipstream. It apparently loads with the RAID driver and Windows XP begins to load YAY!!!!!!!!!!! but it error’s, yes a blue screen of death, and dies reboots immediately. This change is so fast that my camera won’t even pick it up. Occassionally another error of 0x0000007B comes and goes at will really. Reading MS online support that this could indication a boot sector virus I decided to say %^&* to hypersonic support and bought new HD’s and received the same indications… SO back on the beat to get tech support from Hypersonic.
Problem #13 – I requested to speak to the tech or whoever the customer support guy talks to when he puts you on hold for an hour and to my surprise he actually let me (after my long story to him). This guy tells me I need a Targus-compatible floppy to load windows. WTH! What is this targus-compatible floppy seriously it’s a brand not a standard?!!?!? Who believes this? So after some time of uh complaints he says he’ll sell me one half price. Ok sure why not…
SO here are my questions while I wait for this floppy drive to get here… What is a targus-compatible floppy drive? What standard does this use? Why does the error’s occur? What else can I or should I do? Cause I’ve put over 5.5k into this laptop from shipping to other parts and I bought another 2k laptop so I have something that works. (Hypersonic does not return ship to FPO AP so I pay for both ways this my only way to receive so I HAVE to pay it) At this point I’m frustrated, disappointed, pissed off and anything else you can imagine… and will NEVER buy a Hypersonic computer again and will discourage anyone else to buy one. I DO NOT RECOMMEND THEM. !!!!!!!!!!!!MY LAPTOP DOES NOT WORK AND IT'S OVER A YEAR BROKE!!!!!!!!!!!!!!
ALL HELP IS APPRECIATED THANKS.
So far my experience hasn't been THAT bad with them. Other than it took nearly 4 months to get it due to me having an APO address and that 3 of my fans started failing after 2 weeks of owning it, making it unplayable!! But otherwise all my emails were answered within 1 day and the phone calls were very straightforward and they never asked me obvious stuff like you mentioned. They sent me a 1 day overnight shipping label which I received after 3 days. They've had my laptop since the 13th and said it will take 10-12 days.
I guess word of mouth no longer worries them............I may E-bay my EX7..its loaded...no custom paint though....
