Black horizontal lines every other pixel... HELP!

Ok well I thought of posting this in the peer to peer but then I need as many people to look as this to provide me with as many possible solutions to this huge mess I am in. I will say this in not sager brand, but since they did sell it (3790) someone should be able to help. Ive know and trusted the people on this board, as well as the board owners them selves. I hope I am proven right once again.

Model 3790 Equivalent

Ok I had to fix the wifi wires (grey wire, as it was smashed between items when I got this a year + ago) and during the repair everything seemed to go just fine. But when I booted up, every other line on my LCD was black. Well I double checked the connection and sure enough it was seated just fine. I pulled it out to blow on it, and well sure enough it was clean, and I did a test while that was there. I powered it on and all the pixels could turn white. Its like its missing half its video.

So my best theory is somehow I hurt the line that goes from the notebook to the LCD. Now is it possible that it did get hit wrong when I was gently replacing the wires? Have any other thoughts to solutions?

This notebook has served me well, and there’s no need for this to turn into a 1k paper weight. I look forward to everyone’s help and input on this. If anyone from sager could feel free to chime in, I would be forever in your debt.

FYI: The notebook is apart enough to check everything. I have it running much like Frankenstein did, with viewable parts. So feel free to tell me to look as something without the worry of me having to open it up.

I did number 2 which makes me think no big deal with the video output.

Ill have done a form of number 1, with taking out the video connection and putting it back togather. But as for disconnection ever connection, I have not done that yet.

The only two things that should effect the LCD is the power, and video connections right? The other plug-in are for other components on the notebook, and thus if they are unplugged it should leave the monitor unaffected?

I just saying this because it makes the most logical since to me. Just making sure im not missing something obvious.

And the way Clevo made this notebook, its not a wonder how you don’t stress out other cords as well. I’ve already seen a few interesting manufacturing procedures. But that’s a whole other story. If anyone needs pics to get a better view, just ask. I will be back in about 6 hours to check the post and see if anyone needs anything.

Ok I should resay it, vertical lines, not horizontal. If a mod could fix.

Well I totaly took every connection out, and replaced each one firmly. Dare I say better than the day I got it. But still black vertical lines and occasionaly white lines every other pixel. So it seems to be the cable.

Anyone else have thoughts or opinions?

Well note to self, dont buy Clevo products because apparently nobody services them, and they dont help there customers. Its a wonder that sager can get any repair work, or work done period with a company like that, so kudos to them.

Anyone know any repiar centers that service these dumb things?

I thought this as well, but didnt make since that it would go out when messing around the wires. I know without the proper connection all the pixels turn black, and with o connection they all turn white, so I have a feeling atleast the LCD can still change the colors, and hopfully nothing is wrong with the LCD.

If anyone has a better way to test this, feel free to chime in.

If I could go into the past and talk to my self, I would not buy anything from Clevo. Sadly because of Clevo all my purchaseing desions with Sager and anyone else that sells Clevo's is off. It has gotten this bad. I have now emailed them for the 5th time. I am so sick of this. All I want is a dumb price quote on one item. I cant even get that. I have left emails with all of Clevo's sellers asking them to get me a part price (including sager and PCT) and no responce. Its like its a complete void when it comes to this.

I want the part, I acknoldge I caused the problem, and its not the manufactures fault. I am not trying to get it warenteed, or anything for free. I am trying to be very resonable. I just want the part, and where I can get it from the quickest. Ive called local places around here, and they told me to call Clevo. Well Clevo told me since I opened it they cant help me over the phone! But they can help me via email, and well its now work day 3 and no answer via email either.

This is the weirdest dang concept I have ever seen. Dell along with I am sure Sager would love this. A person wants to buy a part and its there fault, so lets make them regret it. I cant even get part or price numbers, I know Dell along with any other manufacture would be right there with a price, part number and shipping options.

But it seems if there related to Clevo theres totaly 100% not helpfull. And while I would love to call and bother some sager tech support line, its not there problem but I know they can get the part. Im pulling out my hair trying to figure this one out.

Could someone that works with Clevo (Sager, PCT) or anyone else that can find infomation please help me out. The part is the LCD flex cable that goes from the motherboard to the LCD. The information on the cable is as follows.

CTP WSXGA+
43-M37E1-030
HIGH-TEK(M3) 04/04/17

I know these can be repaired, so someone has to know some kinda info. Im not trying to be mean or disrepectfull. But for the love of god, help out. It should be the hard to get a part that im willing to pay for.

*Note to self: buy ASUS, MSI, Compal computer for now on*

Again I dont know how Sager can get Clevo to do anything, but Kudeos to them.

A bit of an update, so Clevo does respond, and I end up here.


Wow is all I can say, apparently Sager is better equipped to handle the problem than the manufacture...

I’m just dumb founded. Had I known this 5 working days ago when I originally emailed Clevo I bet Sager would have had the part to me by now.

Well if anyone is wondering the part is 25 bucks + shipping.

Sager seems to have taken care of the problem, why they had to and not the manufacture is still mindnumming to me.

Anyways ill keep you informed if it worked. Ive tested the LCD and it seems to be fine, as well as all the other compnets. If this fails a lot of parts are going to be for sale including a LG 15.4 WSGXA+ screen :/