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The China Syndrome

post #1 of 48
Thread Starter 
Hey Gang,
Sorry I’ve taken so long to get back with the scores but there is a reason. My system has had a major melt down.
Here’s the lowdown. While running F.E.A.R. Benchie I notice a couple areas during the test where “Artifacting” showed up. It was real brief so I didn’t think anything of it. After installing the new turion driver I was running 3dmark05 and I notice more artifacting during the first test right where they show all the soldiers lining up getting ready to fire. In that scene the camera pans to the left. When the camera is all the way to the left then BAM! That’s when the artifacting kicks in. Triangles all over the screen not just the top half or bottom half but all over. It looks like shards of broken glass everywhere. I took some pics of it and I will post them below.
So during the test where all the soldiers are firing and the big tank tips over is where all the artifacting happens. When you go to the next test, the firefly more artifacting happens but not as much as in the first test. The artifacts in the firefly scene consist of Long sticks all over the screen.
Then the next test the one with the flying blimp ship, runs flawlessly. 35 to 50fps looks beautiful. Then the remainder of the tests are uneventful I think those are the cpu tests cause they run at 1 to 2 fps real slow but no artifacting.

So of course I’ve put in my many hours with aw tech support. It’s a good thing I had my external dvd usb drive with me, remember my optical drive is screwed up. So we tried respawn by making my external dvd drive the primary boot drive and respawn failed. We tried to run it in my internal dvd drive because it sometimes works with different disks. Some work and some don’t like fear does not run in the onboard dvd but I can run it fine with my external. But it also failed. So then we formatted the HD and ran the windows xp setup and loaded all the drivers manually. That did nothing. Same problem. They then had me go to nvidia website and download latest drivers and try to install them but that didn’t work cause you get the error msg that it can’t find any compatible hardware. I told him about the stuff I read about on notebook forums that you have to go to laptop video to go and download the nvidia drivers with the moded inf files, but he was clueless. So they gave me an RMA number and I have to send it back to Miami. This will be hard for me since I am currently on the road and won’t be home until the 31st. I will be traveling to a city on Monday that is a 2hour drive from my home. So I will rent a car and drive home, box it up take it to FedEx then drive back to the airport drop the car off and resume my trip. I know it’s a *itch but with the long wait times for repairs and shipping I need to get the ball rolling as fast as I can. I hope I can talk AW into a free upgrade or something because this is going to cost me some cash not to mention being a royal pain the ass. It’s a good thing I bought that HP 17inch backup lappy, just didn’t think I would have to fall back on it so fast.

I am suspecting overheating of the video cards or just something failing in the cards themselves. I asked if they use artic silver compound when they assembled it and they checked and said no. They just use the thermal pads unless it gets shipped back like mine and then they will apply the gel. Don’t know why they can’t just smear the stuff on in the first place since they can do it on a repair job and not void any warranties.
I went back later laptopvideotogo and downloaded various 80 series drivers with the moded inf files and loaded the successfully. However it didn't change anything.

Guess I have to hold out on the REVIEW since I do not have a working lappy yet.
So to sum things up my brand new mALX came with a broke dvd optical drive, bad respawn disks, and screwed up video cards.

This Sucks.












this is what FAR CRY looks like



post #2 of 48
Two things come to mind:

1) That's two bad mALX notebook stories in the same week. I know it's probably not a reasonably sampling, but still. I'm wondering if this is just "first run product" woes.

2) I've seen a few "GTX in a m9700" threads here. Suddenly I'm kinda glad the m9700 has GS cards instead.

Total suckage for ya, Mag. Let's hope the much trumpeted "mALX" experience comes through for you in the end.
post #3 of 48
remeber awhile back alienware said they got a bad shipment of 7900gtx cards and they where hand testing them, i wonder if that has to do with some of it?

Sorry i should of never said anything about the turion driver i hope that wasnt the reason.

Only thing you changed since when you ran 05 first was the cpu driver?
post #4 of 48
Quote:
Originally Posted by 357Magnum
This Sucks.

That, that right there, that's the understatement of the century..

Here's hoping it gets fixed and turned around in record time, comes back perfectly, and miraculously breaks 20k on 3DMark05 just to make up for it all*

Seriously - I can't imagine how cheesed off you must be right now, I think I'd be spitting bullets!

*Yes, I know that's not possible with the hardware
post #5 of 48
There have been problems with the 7900gtx unfortunately, both desktop and laptop... I suspect this is why AW is testing each card individually before they send them out.

This looks like classic artifacting from overheating vid cards. The desktop cards all had faulty voltage regulators incorporated in the base card at the factory, haven't heard any widespread causes of issues with the mobile card yet though, they're too new....

Really sorry to read this 357Magnum, it ruins the experience and can cause confidence issues with the platform in the long run...
post #6 of 48
Thread Starter 
Quote:
Originally Posted by superkdog
Sorry i should of never said anything about the turion driver i hope that wasnt the reason.

Only thing you changed since when you ran 05 first was the cpu driver?

Nope, it is not a driver problem. AW tech ruled it out. it is definitely a hardware issue.
post #7 of 48
sorry man, it must be very painful. Well best of luck to ya! I hope AW fixes it as fast as they can
post #8 of 48
Really sorry to hear this Magnum. Agree it sounds like a video card problem - I had a similar situation with my Aurora 7500 desktop last year - fortunately it was fixed and now it runs great. Hoping the same happens for you.

Let's also hope you get some real ALX service, and they do a quick turn around time after a thorough testing.
post #9 of 48
Have you tried doing the coolbits registry hack to unlock the oc features in the nvidia control panel? I would try it and under clock the cards and see if the problem goes away. If it does you know for sure it's the gpu's, which it sounds like the case anyway. Just something to try to get you by for a little bit till you get her sent back to the mothership.

Bummer to hear, and hope it is taken care of quickly for you. Good luck man.
post #10 of 48
Thread Starter 
Thx for the kind words guys. Yeah I hope they fix it up quick. This is really a beautiful machine.
post #11 of 48
Damn. THat is ashame. I'm glad it wasnt the CPU driver because you seemed unsure when you were doing it and I didnt want to be the one that broke your pretty mALX. I hope everything is speedy and such..

You could go to Fedex and they will box it up for you.. I think it is a little more money, but in the long run it wouldnt be that bad.

Hope you have a speedy recovery in your Vid Cards.
post #12 of 48
Thread Starter 
Quote:
Originally Posted by Kazkek
You could go to Fedex and they will box it up for you.. I think it is a little more money, but in the long run it wouldnt be that bad.

Hope you have a speedy recovery in your Vid Cards.

Yeah, thats what I am going to do. AW should pick up the extra expense for the packaging.
post #13 of 48
That sucks so incredibly badly, 357. You have no idea how sorry I am for you. Of course, seeing this, I am not putting ANYTHING important on my mALX for at least two weeks once I get it. *grins* Good luck and I hope our deluxe ALX service gets it fixed even better then it should have been.
post #14 of 48
Quote:
Originally Posted by hulioni
Have you tried doing the coolbits registry hack to unlock the oc features in the nvidia control panel? I would try it and under clock the cards and see if the problem goes away. If it does you know for sure it's the gpu's, which it sounds like the case anyway. Just something to try to get you by for a little bit till you get her sent back to the mothership.

Bummer to hear, and hope it is taken care of quickly for you. Good luck man.

If the mALX bios is locked like the m9700 bios, coolbits won't work.

I wouldn't even mess with it, a system that has issues this quickly, just pack up and send it back and let them deal with it.
post #15 of 48
man... best of luck and a speedy recovery for your sick mALX !!
post #16 of 48
When i go to heaven i will put this as 1 of the things to beat up God for, if i go to hell where invading heaven still going to go beat him up.

Magnum you should ask alienware to give ou $200 dollar discount!

Best of luck!
Sgt.McRuff
post #17 of 48
Just out of curiosity, 357, can you go into the control panel and disable the cards one at a time? Maybe you can see which card is bad.

Actually, scratch that, if it was just one card you'd only get one screen of artifacts, wouldn't you? Hmmm...
post #18 of 48
Thread Starter 
Quote:
Originally Posted by Jertc
Just out of curiosity, 357, can you go into the control panel and disable the cards one at a time? Maybe you can see which card is bad.

Actually, scratch that, if it was just one card you'd only get one screen of artifacts, wouldn't you? Hmmm...

I figure both cards are bad since the whole screen is affected when running the cards in dual mode. And when I disable one of the cards the whole screen is still completely full of artifacts.
They want me to send in my respawn disk too so hopefully after they fix the cards they will generate a new respawn disk that works.
Formating and reinstalling windows plus the drivers is a pain.
post #19 of 48
That is really strange you're getting the artifacts on the whole screen... Didn't think about that... Very confusing... With the mALX the cards communicate through the mobo I believe. I was thinking maybe the SLI chipset is causing the issue, but the mALX doesn't have the bridge, it goes through the mobo. I guess though there still has to be an SLI chipset somewhere. Maybe that's acting up.

The SLI chipset in the m9700 has it's own heatsink/heattube thingy, so maybe it gets toasty.
post #20 of 48
Thread Starter 
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