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Please Help Dv2050us Problem after Clean Install Xp Pro

post #1 of 15
Thread Starter 
I followed all of the instructions to do a clean install and everything works great. I have no question marks in the device manager and everything works but when I run hp's online diagnostic tool I get this error message below in red and I can't figure it out someone please help me here

thanks

Please do not click the browser refresh button while viewing this page.
The system health scan is complete. Listed below is a report of issues detected on your system.

Critical issues

No critical issue detected

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To test the individual hardware components in your device, proceed to the hardware diagnostics.

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Suggestions for optimizing

Windows Error


Serial: Device has a problem ยป More information
--------------------------------------------------------------------------------

To test the individual hardware components in your device, proceed to the hardware diagnostics.

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post #2 of 15
Thread Starter 
Anyone out there any ideas ? Any one who has a sata hp laptop with a duo in it that upgraded from home edition to pro please run the help and support diagnostic and check for errors.

Thanks In advance
post #3 of 15
Quote:
Originally Posted by dv2050us
Anyone out there any ideas ? Any one who has a sata hp laptop with a duo in it that upgraded from home edition to pro please run the help and support diagnostic and check for errors.

Thanks In advance


Did you install ALL the SP's?

Seems to me the HP online tool is "looking" for something... If it was me I wouldn't worry about it if windows itself is "happy", showing devices working properly.


BTW: You did install the SATA drivers DURING the install, right? (Did not disable SATA in the bios for example, and you're trying to re-enable it after the fact)
post #4 of 15
Thread Starter 
I disabled the sata in bios then after install updated the driver restarted it enabled it and booted into windows then I think I installed most of the drivers from swsetup folder.

Did you install everything from the swsetup folder ?

And did you use nlite to slipstream your sata driver in xp pro ?
post #5 of 15
Quote:
Originally Posted by dv2050us
I disabled the sata in bios then after install updated the driver restarted it enabled it and booted into windows then I think I installed most of the drivers from swsetup folder.

Did you install everything from the swsetup folder ?

And did you use nlite to slipstream your sata driver in xp pro ?

I should be getting mine today...i'll message back if I get the same problem
post #6 of 15
Thread Starter 
Yes Please do ! I called hp twice and there say just to ignore it (yeah right) that sort of stuff makes me not sleep at night.
I used nlite leaving the sata enabled in bios and also tried turning it off and installing the drivers for the hard drive myself either way I get this serial error message.
I am not even sure if it is the hard drive or not but when I recover the factory image with xp home I no longer get that message.
So somewhere something simple is missing not sure what ?
post #7 of 15
Quote:
Originally Posted by dv2050us
I disabled the sata in bios then after install updated the driver restarted it enabled it and booted into windows then I think I installed most of the drivers from swsetup folder.

Most people haven't had luck with doing it that way...

Did you install everything from the swsetup folder ?

NO- I downloaded the latest SP's from HP, Checking the version numbers of the downloaded SP against the SP already in the swsetup folder. I think the only Sp I used out of the swsetup folder had something to do with bluetooth..

And did you use nlite to slipstream your sata driver in xp pro ?

No, I had a bunch of custom XP installs with the apps already slipstreamed in, the install aborting after I had pointed to the SATA drivers (F6).. and after I had totally wiped the drive clean (formated)... Stupid windows not being smart enough to point it to the usb floppy the second time it asked for the drivers.

Because of time issues.. I used an HP provided OS disc and it installed with no pressing F6...

Wife is using it for a class so I just installed what she needed for her class.



^^^^See above^^^^

Slipstreaming SATA driver info:

http://www.short-media.com/review.php?r=284&p=5
http://www.maximumpc.com/2005/01/how_to_slipstre.html
http://unattended.msfn.org/unattended.xp/view/web/36/
post #8 of 15
Quote:
Originally Posted by dv2050us
Yes Please do ! I called hp twice and there say just to ignore it (yeah right) that sort of stuff makes me not sleep at night. I used nlite leaving the sata enabled in bios and also tried turning it off and installing the drivers for the hard drive myself either way I get this serial error message. I am not even sure if it is the hard drive or not but when I recover the factory image with xp home I no longer get that message. So somewhere something simple is missing not sure what ?
There is one SP called "settings" , or something like that (at least for the dv8000t on Hp's website)... it may fix the problem you're looking at.... Who knows. PS: Got to ask, is this the first time you've used NLITE?... MORE importantly... Once you created the XP install disc using Nlite... did it "install"?... The OS coming UP after the install... everything looking "ok" in Device Manager? One favor, for you guys that have this machine with the SATA hard drive... pull the cover off and see what kind of connection it uses. I wondering if it's a STANDARD SATA connector.... My dv8000t uses a standard SATA connector.... was wondering if the hard drives would interchange. When On HP's site looking thru the parts listing briefly, it being listed as a SATA II drive... and in the Service Manual it saying it's got a ATA-5 interface The connector on the dv8000t motherboard looking something like this, except without the wires : The same physical connections are used on 3.5-in (90mm) and 2.5-in (70mm) (notebook) hard disks.
post #9 of 15
Thread Starter 
I will have to verify that I installed all of the drivers from the swsetup folder I will report back on this if that corrects the problem in the mean time anyone else having this issue after an upgrade ?
post #10 of 15
http://www.notebookforums.com/thread158093.html
Quote:
Originally Posted by tph
GUIDE TO REFORMATING THE HP DV2000T... with the Intel Core Duo A guide, which is what I actually did in order to format my drive and reinstall Windows XP. What u need is: - A Windows XP installation disc (I used a Windows XP Professional SP2 ENG disc) - BACKUP of your C:\\SwSetup folder - SATA driver (which I guess might be found in SwSetup or on Intels Website) - nLite program (google.com) So, heres what Ive done and what made my laptop work properly right now: 1. I burned the whole C:\\SwSetup onto a DVD and backed it up in the LAN (to another CPU, a desktop one) - just in case anything happened to the DVD 2. I used nLite to slipstream SATA drivers onto my WinXP installation disc. The only options you need to check are: Integrate Drivers and Create Bootable ISO. When it prompts you which driver to choose, you basically have to choose the one looking like ICH7M or something like that. Then you create an ISO file and burn it using e.g. Nero. 3. I did not back anything else up, however if you feel like doing so, go ahead. As you all know, there are two types of people: the ones that are making backups and the ones that are going to. 4. I put the new WinXP disc in the drive and rebooted the unit. Windows installer has easily found my disc and asked what to do (meaning where to install it). When I was doing it for the first time, I left the HP_RECOVERY partition, but the second time I removed it anyway - its useless. Dont tuch the NTFS 1028MB partition which is Quickplay and which will prolly be useful. One more thing - create ONLY the system partition at this moment (prolly round 15GB), leave the rest unpartitioned so that quickplay installation may go rapidly. 5. Then I let the installer do what is supposed to, meaning install all that crap and so on. It managed, with no problems. 6. After the reboot, the almighty Windows came up. Heres where SwSetup folder comes in handy. You might either copy it at once to the drive, but I guess I would wait with that till everything works just in case you wont have to copy it again if something goes wrong and you want to repartition, reformat, whatever. 7. The first thing I instlled was Swsetup\\QPW, which is the first part of QuickPlay. After thar, I installed SwSetup\\HPQPDP thich is Direct Play part of QuickPlay. Thins one should create a whole partition and set everything up. It does take some time to do all of that, so be patient. After you install those two, I would shut the system down and try to load the QP using e.g. the DVD QuickPlay button on the notebook itself. If it does work (QP runs), then youre on good way. 8. After that run Windows again and install following directory contents (all from SwSetup): - Video (GM950 drivers for me) - WLAN2 (wireless lan adapter) - NETWORK (only right click on the e100b325.inf file and run Install.. which will make it automatically work) - Chipset (loads of intels chipset drivers) - QLB (function buttons and quickplay buttons drivers) - MISC2 (which is the Ricohs driver for the Media Card Reader) - Touchpad (not really necessary, but useful) - BTOOTH (if you do have BT) 9. Now the audio and modem are the tricky ones. You first need to run the setup from SwSetup\\1UAA folder. Its some microsoft drivers or whateva. Then you need to go to Control Panel->System->Hardware tab->Device Manager and click on System Devices. A dropdown list prolly appeared and should have one PCI device something icon with an orange exclamation mark. Right click on it, check properties, then reinstall driver and then let windows look for it in the SwSetup\\Audio directory. I should find it in no time. After that just run the Setup file, which should find, install drivers and activate audio in you notebook. The same thing should be done with the setup.exe file stored in SeSetup\\modem folder. 10. And here you go, the notebook should be working properly, so does Quickplay and HPRECOVERY. ATTENTION 1. Before installing HP, DO NOT TOUCH the quickplay buttons or you will have to reinstall the whole WinXP again. That is why I told you to install those drivers as the first thing you do after the reformat. 2. If you found that review helpful and you got a dv2000t and want to reformat it, and you would somehow like to say thanks, well.. If you could please upload me the WALLPAPER that came originally with the laptop (and I accidentaly lost it during the format), showing those "Waves" that the laptop has on the lid and an HP logo on it. 3. The unit after the format does actually run/boot up/whatever in a matter of seconds. It is truly remarkable and worth it all. WEARENOTALONE: Thank you very much for all your help without your guidelines I would probably not have the balls to format it! As you can see, it worked so I owe you. Cheers and cu. PS. Could any1 stick this one?
post #11 of 15
Thread Starter 
Thank you I will follow those instructions to the letter !


And you can confirm that after all this you ran the hp online diagnostic and recieved no error messages ?

Thanks
post #12 of 15
Quote:
Originally Posted by dv2050us
Thank you I will follow those instructions to the letter !


And you can confirm that after all this you ran the hp online diagnostic and recieved no error messages ?

Thanks

I did not run the online diagnostics.... as I really don't care what that app is looking for.... I'm not a fan of anything that "probes" your system online like that.

Standalone app maybe.. online apps.. don't trust them..


One more SATA slipstream link in case it helps anyone- Really good write up, plenty of pictures, step by step:
http://www.short-media.com/printcont...print=r&id=284


PS: Someone take 2 minutes (or less) and remove the hard drive access panel and look to see what kind of connector they are using... if you have a SATA hard drive.
post #13 of 15
Thread Starter 
Yeah I agree but it is from hp and a usefull tool as it is seeing a problem I was unaware of.

Would you be willing to run it on your system to see if you get any errors ?
post #14 of 15
Quote:
Originally Posted by dv2050us
Yes Please do ! I called hp twice and there say just to ignore it (yeah right) that sort of stuff makes me not sleep at night.
I used nlite leaving the sata enabled in bios and also tried turning it off and installing the drivers for the hard drive myself either way I get this serial error message.
I am not even sure if it is the hard drive or not but when I recover the factory image with xp home I no longer get that message.
So somewhere something simple is missing not sure what ?

nope..on my new laptop and there's not a problem. Sorry bud
post #15 of 15
Thread Starter 
Ok then I guess I just forgot to install something on the swsetup folder

Thanks
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