Originally Posted by Alienware-Steve
Hammerhead is correct. We will be including the adapter on orders configured with the tv tuner very soon. Anyone who has already received their orders can call in and request the adapter be sent to them.
Here is the Knowledge base article for the adapter's specifications:http://4help.alienware.com/cgi-bin/a...i=&p_topview=1
Yeah, I'm a little dissappointed by how this was handled. I was out of town so tried to email them to request the adapter. The response was: "In this case you would need to either contact our 24/7 Technical Support Department at 1-866-287-6727, option 2, or our Customer Service Department at 1-866-287-6727, option 3, so that the appropriate order can be created.", so I called Customer Service. After waiting on hold, a guy (who was a bit hard to understand because of his accent) told me, in a very roundabout way, that I needed to place the order through Tech Support. He put me on hold again then repeated a bunch of stuff to me before putting me through. Next the TS guy (in a different accent) made me explain the whole thing again despite me having been told that he was informed. After he went on and on about it and placed the order, I was told that the part is on BACKORDER! WTF???
Bottom line, I would appreciate being told the correct place to contact, the reps getting to the point and AW making sure they have enough in stock to correct the previous orders.
I got my system on Aug. 2nd and still can't use the tuner....