Hello everyone,
My son received a Fujitsu laptop, at a cost of 2400.00 because he is a disabled student. About 2 months later the up and down keys started falling off. I started contacting Fujitsu in April to get it fixed or exchanged.
Now there is no Fujitsu here where I live so they told me to I would have to send it back to the company at my expense of 60.00. I was shocked and did not have the money to send it back. Then they said they would pay the cost of shipping and by this time about 40% of the keys had fallen off.
So I finally pryed this baby from my sons hands. I was told to wrap it in bubble wrap and that was it. It arrived at Fujitsu damaged and now they are trying to blame me!!!!
I have called and called and they are becoming ruder and ruder with me. Does anyone here have any idea where or who I can go to for help???
THanks in advance.
My son received a Fujitsu laptop, at a cost of 2400.00 because he is a disabled student. About 2 months later the up and down keys started falling off. I started contacting Fujitsu in April to get it fixed or exchanged.
Now there is no Fujitsu here where I live so they told me to I would have to send it back to the company at my expense of 60.00. I was shocked and did not have the money to send it back. Then they said they would pay the cost of shipping and by this time about 40% of the keys had fallen off.
So I finally pryed this baby from my sons hands. I was told to wrap it in bubble wrap and that was it. It arrived at Fujitsu damaged and now they are trying to blame me!!!!
I have called and called and they are becoming ruder and ruder with me. Does anyone here have any idea where or who I can go to for help???
THanks in advance.
, but I packaged it like I was told to package it by the guy at Fujitsu. He siad "put bubble wrap around it, put it in a box and ship it out". I have been very sick and I just did what I was told to do. The box was an accesory box and it fit in there very snug with the bubble wrap.
