Disappointed with Toshiba

So... you join as a new user to criticize Toshiba? Sounds a little odd to me.

rebates are so faggity im totally serious. whenever theres a mailin rebate to send, no matter what company, they always try to screw you out of it. it doesnt matter how careful you are to write everything just perfect, or how far ahead of the deadline you are, or how its sent ... theres always a problem. its all a scam. some ppl give up and they get what they want ... the money they promised to send back to you.

i will never buy anything with a mailin rebate again. buncha punkass fags that offer them should get stoned to death live on tv.

More than likely, Toshiba isn't to blame, but whoever they hired out to handle their rebates.

I will also not be buying a Toshiba laptop ever again.

I bought the current one last year and the drive was never as fast as they advertised. I had it replaced and they just gave me another one that was also the same as before. They said they'd call me back about it a month ago (after months of arguing) and still haven't.

The unit's great but the customer service is indeed terrible.

Boys and girls who are dissapointed in Toshiba. I have never owned a Toshiba. I have no reason to dislike Toshiba in any way. In the course of my work (IT Trainer) I naturally meet a great number of laptop people, some of whom bring their laptops to class. In my experience I have met a lot of ex-Toshiba owners who were thoroughly dissapointed by that particular brand. Baring in mind that there are manufacturers who sell more laptops than Toshiba, I constantly wonder why I don't hear more complaints about the bigger manufacturers. This may just be a co-incidence but either way it remains my experience.

You can make up your own mind from what I have told you...

I'm already disappointed hugely in Dell as well, also for personal reasons, but not due to customer service. Does that count as a 'bigger company'?

One company I've dealt with which had phenomenal customer service is Apple, and I might just be inclined to go with them next time, despite the higher tag.

Yeah, the whole point of rebate sales, is the hope that the consumer will make some mistake or not get the rebate out on time so they won't have to pay. I've been a pretty regular rebate user and am very diligent about following the instructions precisely. I also make a copy of every thing I send in, and of course save a copy of the rebate offer (if it's online) at the moment of purchase. I have to say, all in all, I've been pretty lucky. Out of probably 50 rebates over the years I've gotten 2 denied or not paid. 1 was a small company that made the offer off of Ebay, and the other was just recently sent me a note that I had not included all the necessary information, which I know is not true. One thing with online purchases, is you don't really get a standard receipt and most rebates require you send in a copy of the receipt or even the "original" receipt. What you get online is maybe a confirmation email, or screen and a packing list etc. I haven't ever tried to get one from Toshiba, though. That sux they burned you like that. I've been thinking about getting a Toshiba tablet PC, I think they make the best. I'll certainly keep your experience in mind if it involves a rebate, and keep all the documentation needed. Maybe you can just return the notebook and challange the credit card charge if you have to, if you want to. Even just suggesting that in that case you're going to return the notebook may get them to be more reasonable.